Forum Discussion

Spyder33's avatar
Spyder33
New Contributor
2 years ago

WTH happened to Consistent Connection??

WE have been COX customers for years, but as of late - we are starting to search other options.  We both work from home and have never had an issue.  In the past few months, we have suffered numerous slowdowns, Connections dropping out and then coming back, and just a few days ago, we were saddled with No service for almost the entire work day due to a maintenance issue .. again..  Today we are having a slow down once again due to maintenance work....    This is getting old.. I cannot count the hours we have lost at work due to these recent issues.  Is there a plan in place to get these slowdowns and Outages fixed or will this be the norm going Forward???

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    2 years ago
    Hello Spyder33,

    I am truly sorry to hear that you have been having trouble with your service recently. I can imagine how frustrating this would be. I would like an opportunity to look into this to see what's going on. When you have a chance, can you email our team at cox.help@cox.com with your name, address, and a link to this thread?

    Tiffany R.
    Cox Support Forum Moderator