Cox internet connection dropping consistently for the past few weeks
For the past few weeks since about mid July 2023, I've been getting dropped connections with my Cox internet (Gigablast 1000/35).
I have a Motorola MB8611 Modem. I've read on Reddit that this modem has some bad firmware issues with other ISP's like Verizon XFinity, Comcast and Spectrum.
my firmware on my MB8611 is:
Here's my connection readout from the modem currently:
I know the SNR and Pwr downstream is high, and the uncorrectables are ridiculously high too. I checked with some other people about these readings.
These Type 1 and 4 Codes are constant throughout the day or night, even after rebooting the modem and checking that the coax connections are snug from the wall plate to the modem.
Back in June I had a Arris S33 v2 that would constantly reboot all the time, but the signal strength and Hz's levels were good, checked it on cloudflare's Data checker for a speedtest and everything was great, no packet loss, very low jitter and was getting the overprovisioned 1200Mpbs downstream when I direct connected it to my 2.5Gbps Ethernet nic on my PC.
I had to ditch that S33 Modem though because of constant rebooting it was doing.
The questions I see alot is to check if a splitter is giving noise at the line coming into my home, but like I say just a month or more ago I wasn't having these problems. Are there any Cox's tech's here that can help me figure out if this a modem software issue or is this a Cox external issue from the pole to my home. It's really driving me crazy.
Also is any of this due to the mid-split coming to Phoenix,AZ (where I live) I heard on dslreports.com that Cox is rolling out 100mpbs upstream to Gigablast customers. So yeah I have alot of questions and issues here, and I need some tech help to sort this out.