event log

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SB8200 and other Arris Event Log Page Problems After July 2023 Cox Firmware Push
After CoxTB01.03.001.16_091322_212.0A firmware push, the Event Logs page shows an odd text message pasted over the upper left corner of Event Log page and NO Event Log entries are downloaded. The text says: Confirm Settings Do You Want to Continue? Disable and Continue Cancel But none of those supposed links is active for clicking. Anyone else seeing this? I can't find an easy way to post the screen capture.
BILLinMESAAZ 9 months ago Place Internet
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“What’s UP?” Problems since new firmware push for MB8600: 8600-19.3.15; VERY SLOW UPLOAD SPEEDS, plus broken modem admin utility/GUI
“What’s UP?” Problems since new firmware push for MB8600: 8600-19.3.15; VERY SLOW UPLOAD SPEEDS, plus broken modem admin utility/GUI Anybody else with an MB8600 notice very low upload speeds these past fee weeks? (Especially since the push of 8600-19.3.15?) Plus, 0 up on OFDMA, 1 down on OFDM. Acquire DS channel: 849000000 Hz. In re: the admin utility/GUI (192.168.100.1 ... THE EVENT LOG IS MISSING(?!!)... the complete list of channels is missing... the log out function is missing, etc. Anybody else with these issues? I’ve factory reset using the admin web utility/GUI, I’ve hard reset using the paper clip in the reset button on the back of the device, I’ve Cox modem reset, I’ve rebooted using the modem web admin utility, I’ve rebooted using the on/off button, I’ve power cycled by unplugging, I’ve unplugged the coax and plugged back in, etc... I’m in the New Orleans, LA market. THANK YOU!!
nolASUS 4 years ago Place Internet
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Intermittent Disconnects T3 time-out, CM1100 status and logs
Hi, I have a CM1100 modem, about 3 months out of the box. I am experiencing time outs. The all modem lights stay connected. Only quick but noticeable drops. There are no coaxial splitters inside or the outside box. I remember the team of technicians that setup my service say that my house is bit far from the node. Any recommendations would be appreciated. Thank you. Startup Procedure Procedure Status Comment Acquire Downstream Channel 795000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 3 795000000 Hz -0.9 dBmV 39.7 dB 3782564102 0 0 2 Locked QAM256 1 783000000 Hz -0.7 dBmV 39.6 dB 3811638155 0 0 3 Locked QAM256 2 789000000 Hz -0.9 dBmV 39.5 dB 3811642244 0 0 4 Locked QAM256 22 909000000 Hz 0.6 dBmV 40.0 dB 3781155783 0 0 5 Locked QAM256 4 801000000 Hz -1.0 dBmV 39.4 dB 3811649459 0 0 6 Locked QAM256 9 831000000 Hz -1.0 dBmV 39.7 dB 3811652951 0 0 7 Locked QAM256 10 837000000 Hz -1.3 dBmV 39.4 dB 3811638094 0 0 8 Locked QAM256 11 843000000 Hz -1.2 dBmV 39.3 dB 3811659453 0 0 9 Locked QAM256 12 849000000 Hz -1.1 dBmV 39.3 dB 3811663676 0 0 10 Locked QAM256 17 879000000 Hz -1.3 dBmV 39.0 dB 3811667062 0 0 11 Locked QAM256 18 885000000 Hz -1.1 dBmV 39.2 dB 3811670676 0 0 12 Locked QAM256 19 891000000 Hz -0.6 dBmV 39.4 dB 3811674427 0 0 13 Locked QAM256 20 897000000 Hz 0.0 dBmV 39.8 dB 3811678384 0 0 14 Locked QAM256 21 903000000 Hz 0.0 dBmV 39.7 dB 3811681944 0 0 15 Locked QAM256 25 927000000 Hz -1.5 dBmV 39.1 dB 3811684860 0 0 16 Locked QAM256 26 933000000 Hz -2.1 dBmV 38.7 dB 3811689326 0 0 17 Locked QAM256 27 939000000 Hz -1.6 dBmV 38.9 dB 3811693305 0 0 18 Locked QAM256 28 945000000 Hz -1.1 dBmV 39.3 dB 3811697183 0 0 19 Locked QAM256 29 951000000 Hz -1.0 dBmV 39.3 dB 3811700247 0 0 20 Locked QAM256 30 957000000 Hz -0.9 dBmV 39.4 dB 3811704223 0 0 21 Locked QAM256 33 357000000 Hz 2.5 dBmV 40.2 dB 3811708229 0 0 22 Locked QAM256 34 363000000 Hz 2.4 dBmV 40.6 dB 3811711727 0 0 23 Locked QAM256 35 369000000 Hz 2.4 dBmV 40.6 dB 3811715045 0 0 24 Locked QAM256 36 375000000 Hz 2.6 dBmV 40.6 dB 3811718942 0 0 25 Locked QAM256 37 381000000 Hz 2.6 dBmV 40.7 dB 3811722765 0 0 26 Locked QAM256 38 387000000 Hz 2.5 dBmV 40.6 dB 3811726072 0 0 27 Locked QAM256 41 405000000 Hz 2.3 dBmV 40.4 dB 3811729486 0 0 28 Locked QAM256 42 411000000 Hz 2.2 dBmV 40.4 dB 3811733185 0 0 29 Locked QAM256 43 417000000 Hz 2.0 dBmV 40.4 dB 3811736632 0 0 30 Locked QAM256 44 423000000 Hz 2.3 dBmV 40.6 dB 3811741068 0 0 31 Locked QAM256 45 429000000 Hz 2.3 dBmV 40.6 dB 3811741409 0 0 32 Locked QAM256 46 435000000 Hz 2.3 dBmV 40.6 dB 3811760159 0 0 Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 16900000 Hz 41.3 dBmV 2 Locked ATDMA 2 23500000 Hz 42.0 dBmV 3 Locked ATDMA 3 29900000 Hz 43.3 dBmV 4 Locked ATDMA 4 36300000 Hz 44.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 159 300000000 Hz 7.2 dBmV 42.5 dB 1108 ~ 2987 4074496805 918687451 0 2 Not Locked 0 0 0 Hz -40.5 dBmV 0.0 dB 0 ~ 4095 0 0 0 Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV Here are the logs on the modem. Time Priority Description 2020-07-24, 04:26:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:46:23 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:26 Notice (6) CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: ); MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:26 Warning (5) Unicast DSID PSN startup error 2020-07-23, 19:34:14 Warning (5) Dynamic Range Window violation 2020-07-23, 19:34:14 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:08 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:03 Notice (6) TLV-11 - unrecognized OID;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:02 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:43 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:42 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:40 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:37 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:36 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-22, 15:42:00 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-21, 04:47:01 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:50:33 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:21 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:20 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:02 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:01 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:17 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:15 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:03 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:43 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:38 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:31 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:18 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:08 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;
Zonknea 4 years ago Place Internet
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Uncorrectables on ALL downstream channels. What could be the problem?
I live in Springfield, VA. I have a Netgear CM600 modem and have been receiving uncorrectables of hundreds of thousands and millions in a very limited uptime (< 24 hours). I am having this problem on every channel operating between 649-813MHz. The amount of uncorrectables varies, but is still very high for all of them. Alongside this problem, I have been experiencing network instability and modem crashing about every hour or so. Side note: I have tested a different modem (Arris SB6190) and have gotten the same, if not worse, results. The event log for each modem has showed me a different combination of errors like: -RCS Partial Service -SYNC Configuration Time out -Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out -No Ranging Response received - T3 time-out Cox Technical Support, including the technician who came into my house, said that everything on their side looked good (GREEN). This problem arose after changing my Motorola SURFboard modem to something from this decade (ie. SB6190 and CM600) due to a small UPLOAD SIDE packet loss issue (1-3%) I was having while gaming online. Never any crashing until now. Between the times when these errors occur in the event log, my internet is lightning fast (besides the upload packet loss issue still being present). >These are the values forDOWNSTREAMwith the Netgear CM600 at an uptime of around 90 minutes. <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 687000000 Hz 9.1 dBmV 39.2 dB 214828 132675 2 Locked QAM256 1 675000000 Hz 9.3 dBmV 38.5 dB 65347 12412 3 Locked QAM256 2 681000000 Hz 9.6 dBmV 39.3 dB 92489 14832 4 Locked QAM256 4 693000000 Hz 9.3 dBmV 39.3 dB 219991 161237 5 Locked QAM256 5 699000000 Hz 8.8 dBmV 39.1 dB 232634 167674 6 Locked QAM256 6 705000000 Hz 8.5 dBmV 38.9 dB 231551 125552 7 Locked QAM256 7 711000000 Hz 8.4 dBmV 38.8 dB 206782 73208 8 Locked QAM256 8 717000000 Hz 8.1 dBmV 38.6 dB 159890 36191 9 Locked QAM256 17 771000000 Hz 8.7 dBmV 39.1 dB 37129 42243 10 Locked QAM256 18 777000000 Hz 8.8 dBmV 39.1 dB 30994 4741 11 Locked QAM256 19 783000000 Hz 8.9 dBmV 39.2 dB 24894 2178 12 Locked QAM256 20 789000000 Hz 8.4 dBmV 38.9 dB 22073 3062 13 Locked QAM256 21 795000000 Hz 7.9 dBmV 38.7 dB 15069 2258 14 Locked QAM256 22 801000000 Hz 7.5 dBmV 38.4 dB 12652 1561 15 Locked QAM256 23 807000000 Hz 7.2 dBmV 38.3 dB 20874 5991 16 Locked QAM256 24 813000000 Hz 7.8 dBmV 38.6 dB 58248 76267 UPSTREAM: <tabindex=-1>Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17154000 Hz 44.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 21984000 Hz 46.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 28414000 Hz 47.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 34844000 Hz 47.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV (I assume that I do not have the option for 8 Upstream channels because the Arris SB6190 did not even list the last 4 channels) Could this problem possibly be inside my home? The technician took out a splitter from my setup and placed my internet cable on a splitter with an amplifier. The problem does not seem to have changed though. I have another, higher-level, technician coming in 2 days. Is there anything that I can show them to help pinpoint the problem?
Solved
gjett1 6 years ago Place Internet
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18Comments