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ccamp's avatar
ccamp
New Contributor
7 months ago

Unacceptable Internet Speed

Cox claims that it has repaired an Service Interruption due to the internet in our area going up and down yesterday and says there are No Known Issues.  Unfortunately, this morning the Cox speed test indicates a download speed of 54.3 Bps. I have the 500 Bps internet service.  As far as I am concerned this is an outage. I am sure Cox will claim that it is meeting its contractual residential service T&C obligations. Regardless, this does not deliver customer satisfaction.

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    What is Bps? Do you mean Megabytes? Megabits? 

    What area are you in?

    What model modem and router do you have? Have you tried connecting direct to the modem? If so, post your signal levels.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      You are asking too much, it sounds like all the OP wants to do is Kvetch. (See I got that word in again this week). 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        I am a troubleshooter. Show me a problem and I try to fix it. If OP wants to rant, they should use the Rant post on Reddit. Besides, if they are going to rant, they should at least get the problem straight. Still don't know what a Bps is.