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Jeff_Jeff's avatar
Jeff_Jeff
New Contributor
11 months ago

Is my new modem from Cox dual band? (CGM4331COM)

Cox sent a Technicolor CGM4331COM as an upgrade. It appears to only have one band as far as I can tell. If so, is it 5ghz or 2.4? My household Wyze cams require 2.4. Thanks in advance for any info.

3 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    By default, Cox Panoramic gateways use something called band steering which combine your 2.4 and 5Ghz network into one. See instructions here and check the box for "Use different names and passwords for 2.4 GHz and 5 GHz WiFi".

    • Jeff_Jeff's avatar
      Jeff_Jeff
      New Contributor

      Wow thank you so much!  Questions answered, problem solved.  Have a great one.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        You are very welcome. Just out of curiosity, but did you have to rename the network names(SSID) or did they rename themselves to end with 2.4 or 5Ghz?