Frequent interruptions
Multiple times per day I experience interruptions of my Internet service. I’ve tried elevating the modem, resetting it, unplugging/plugging back in. Nothing seems to work. Any advice on other remedies would be greatly appreciated.Qedwards848 months agoNew Contributor111Views1like2CommentsMove emails off Cox.net?
I have many years of Cox emails saved on the Cox web email page (on server?) because I couldn't get Cox email to work with Outlook for years so I need to know how to backup all those emails now before the transition because I need to access them forever! I can't seem to find an answer how to get them off Cox and saved somewhere safe. Basically I have had to go to cox.net to deal with all my email so that's where many years worth of email is located and if I cannot access that after the Yahoo transition I need to move them somewhere and have no idea how to do this asap. Or will all our old Cox emails transition to Yahoo? Like I said I always have to go to cox.net to deal with emails so that's where all my emails are located.Mommapenny8 months agoNew Contributor II339Views0likes2CommentsInternet down!!!Again?
Today is 02/15. It’s third time today to lose internet, sixth time this week and already 10 times since beginning of this year ! If this is most reliable internet in this town , I’m not surprised that everything else is falling apart. Can’t wait for Google fiber to arrive here, since that’s the only thing that will make Cox to care about customers and reliability. There is no way that prices can only go up and quality of service and reliability only down the sewer. Equal level competition is solution for this poor performance with sky high prices!dusanconic8 months agoNew Contributor32Views0likes1CommentDisappointed!
Can’t believe I called cox twice today and was told to unplug and reboot and eventually told that appt needs to be scheduled and we will not have internet or tv until a cox rep comes to our house . I explained to a man with an India accent that nothing has changed and my home is only 4 years old…didn’t want to hear it …so he scheduled an appt . Was speaking to my neighbors shortly after and they are having the same issue. Check the outage area and YES many of us are listed on the outage map. And it states do not turn off or reboot your equipment ….Also explained that I work from home and this is costing me money . I definitely want money back !!! Terrible misconnection within the corporationczincone1128 months agoNew Contributor46Views1like1CommentCox email to yahoo email transition - MS Outlook phase - final step
Digging into the details here; this can and should be straightforward but this is very important app. My concern is I (and family) have several cox.net accounts and we use pc MS outlook to manage all emails (folders, rules, history) and using pop protocol (download one way by preference). So, as suggested step one follow instructions for yahoo “web mail” using existing cox.net address and password. Next setup MS Outlook app is next. Question 1 when I open outlook (with cox.net existing credentials) will the app recognize (automatically) yahoo pop, smtp and other related detail settings? And question 2 (and this is critical) will new emails received be “added - down loaded) to my ”existing” outlook folders and rules etc? Thus preserving my existing status. Thats the goal here; a seamless complete customer transition. Some of the supporting links talk about “how to create a new outlook email account”. Slippery slope here, a new account, what email address, will I be overwriting existing. Well then I instead of new why not modify existing cox email setting to point to yahoo settings? Or is this paragraph traveling in a rabbit hole. I hope it’s automatic as described in the first paragraph; but I don’t know what the Cox folks have planned. I am in favor of making the change; but very concerned about losing my existing emails history etc. (and yes I frequently export saved pst files; I know it is easy but haven’t done in many years and prefer not to try). I know this has been long message here but I wanted to ask for clarification and confirmation of the “entire” transition process. Thanks RichardSolvedRdrolet8 months agoNew Contributor III7.6KViews0likes13Comments- leolynn74758 months agoNew Contributor17Views0likes1Comment
Cox - Please change outage updates
My internet service has been down since midnight last night with the message above being the same but just changing in 4-hour intervals from 4 AM to 8 AM to now 12 PM. While I appreciate acknowledging the outage, this detail of information is unhelpful and misleading. Luckily I went into my office for work instead of waiting for the estimated repair times. If you all can not provide relevant information on the reason for the outage and an actual expectation for the time of repair completion, please do not put a set 4-hour repair time with no basis. Instead, please just acknowledge the problem is being looked into/addressed and then update us later with valid, helpful information from which we can plan our days.MidtownTulsan8 months agoNew Contributor34Views0likes0CommentsInternet down every. Single. Night.
Man wtf COX CABLE !!! My GD internet goes down every night. Not sometimes all the time. I'm tired of this **bleep**. I'm going to att... Y'all have my cellphone and I internet business ... This is some bull**bleep**Dannybingo8 months agoNew Contributor114Views0likes2CommentsCox hotspot
Is Cox able to run their CoxWifi public hotspot 24/7 only if you have the Cox Panoramic Wifi Gateway, or are they able to do that regardless of the router you have if you are running wifi at all? I have realized that even with the router in bridge mode, their public wifi hotspot is still running in my home off my router 24/7. Changing my profile to disable the guest wifi did not work. Putting the router in bridge mode to "turn off" my wifi and the guest wifi did not work. Do I need to hardwire everything via ethernet and give up wifi entirely to get this to stop? Or does a different type of router and separate modem solve the problem?SolvedBiker62388 months agoNew Contributor II464Views0likes2CommentsCox Customer Service is a Joke!
I have never been so disappointed in my life! It's currently 6:00 PM where I am at , and I have been trying since 4:00 PM to get someone to help me. First I tried the live chat option thinking it would be easier. Three different agents joined my chat. I honestly feel so disrespected, and I feel like Cox does not care about its customers' time. I was able to talk to an agent and she was very nice so we disconnected the call. Then I found myself with additional questions and called back. Someone answer my call and all I could hear was background noise, I called again and this lady with horrible attitude hung up on me. None of these instances was I ever rude to the agents, so I really do not understand why I got treated this way. I am not sure if they don't calibrate their calls, or if there's no such thing as quality assurance, but Cox need to do better!! Internet prices are crazy high, and I would expect better customer service from a company like Cox.erosales28 months agoNew Contributor60Views0likes2CommentsCoxWiFi Hotspot Outage
The CoxWiFi near my location (1007 W 1st St, Tempe, AZ) is currently non-functional. I have used it frequently over the past month, now I cannot connect to it from any device. Specifically, the CoxWiFi hotspot shows up, but it will get stuck connecting, and no captive portal sign-in page will popup (and attempting to force it, for example, by visiting captive.apple.com also does not work). I have already attempted to forget the network and reconnect multiple times over the past several days, but to no avail. I found others with similar issues on this forum who had luck posting their problem; I hope a solution can be reached. 🙂nick9998 months agoNew Contributor437Views0likes2CommentsWhat happens to @cox.net email if you cancel Cox Internet Plan after the transition?
I am not planning to do this but, once the email transition to Yahoo has been completed, if you later need to cancel your Cox internet service, will that have any impact on your Cox.net email account with Yahoo? My guess is that it should not since, Cox is no longer providing email as part of the Internet Service.SolvedRideTheWaveDave8 months agoNew Contributor3.8KViews1like3CommentsUplink Latency/Packet Loss
For over a week, my upload has being timing out 20% - 40% of the time. It’s making it difficult to work, game and stream. I am on the 1gig, copper package and should be getting upwards of 1024/35, but consistently getting 600/1. That 1Mbps uplink is killing me and making my work performance suffer. My modem and network gear are fine, but the only recommendation is to reboot my modem. I assume the issue is because fiber is being installed in the neighborhoods around mine. Are any other Cox customers encountering this issue? Zip: 85323Solvedthehofl8 months agoNew Contributor II254Views1like5CommentsCox email going to yahoo
What happens if you already also have an existing yahoo email address? Do you sign in to it and just add the cox.net Email address as another email? Cox.net is my primary email, yahoo is just another email I haveDar_recording_e8 months agoNew Contributor800Views0likes6CommentsYahoo email rated "worst" for security.
I'm very concerned about the announced transition from cox email to yahoo. A local source casts them as "the worst" of the email providers. I'm inclined to decline Yahoo. https://davemoorecomputers.com/internet-safety-basics-part-nine-secure-email/ See also The long sad saga of yahooRobert38 months agoNew Contributor607Views0likes8CommentsI keep being reported for torrents from my high speed internet
I keep being reported for torrents from my high speed internet, but it's not coming from my house. I changed my wi-fi router name and password, but keep getting the notifications. How can I keep this from happening? Is anyone else having this issue?Kwidner738 months agoNew Contributor1.4KViews0likes4CommentsCox Email Move to Yahoo
Since Cox email is moving to Yahoo, I was hoping they would increase the current inadequate 2GB storage limit. Instead they are reducing it to 1 GB! Gmail is free and allows 15 GB across its apps. It's unconscionable that Cox would do this to its customers.AZnurse8 months agoNew Contributor770Views1like2CommentsStable connectivity issue
This past weekend and still ongoing I’ve had terrible connectivity with my internet. It can’t last more than 10 mins without it going down. I’ve talked with an agent and have been told that cox knows about it. Still nothing has been resolved, so I guess all the technicians are enjoying Mardi Gras.JbaileyMc8 months agoNew Contributor38Views0likes1CommentUplink packet loss/latency
For over a week, my upload has being timing out 20% - 40% of the time. It’s making it difficult to work, game and stream. I am on the 1gig, copper package and should be getting upwards of 1024/35, but consistently getting 600/1. That 1Mbps uplink is killing me and making my work performance suffer. My modem and network gear are fine, but the only recommendation is to reboot my modem. Anyone else run into this issue? Zip: 85323thehofl8 months agoNew Contributor II44Views0likes1CommentPoor service is an understatement
Hello all! I am noticing a trend here with any complaints or issues with Cox's service. As soon as something negative is posted comments are turned off? My service has been terrible and when I call to try and get resolution they just waste my time.DavidCamp47738 months agoNew Contributor II138Views1like13CommentsInternet Outage
Our internet has been out for 18 hours now. I can’t get an answer on when it will be restored or get any internal reports from technicians that are supposed to relay problems to the “Live support Agents”. I just finished a chat with an agent and have more questions now than i had after contacting them.rglancey8 months agoNew Contributor II38Views0likes1CommentJust posted poor service
Moderator will reply with an apology and then I will be given an email address to contact to get no resolution. I wonder how many people are having the same issues and are unable to talk to each other to figure out how widespread the problem is.DavidCamp47738 months agoNew Contributor II26Views1like1Commentoutage after upgrades
In the last week, everything has gone down sometimes once a day. Anywhere from 5 minutes to an hour. Early evening or early morning. It is not my cable connection in my home, or my modem/equipment. When i check for outages on line, there are none reported. I am told upgrades have recently been done and there actually have been outages happening since. Anyone else? How do I get this to stop?Solvedsueoca8 months agoNew Contributor II967Views4likes11CommentsAnyone want the Discord server?
Just wanted to make a quick post saying I will be stepping back from this forum and closing the Discord server I made. However, if anyone is interested, I can transfer the ownership to someone. I know it doesn't really matter, but here are a few reasons I am pulling back. The new Khoros forum platform is filled with bugs and lacking some key features. New moderators seem to only know how to follow a script and answer with copy/paste answers. Cox is outsourcing their technical support to South America and the surrounding area. I think this is causing this place to turn into a complaint farm for the frustrated customers. Thank you to everyone for the fun times while it lasted. Cheers!WiderMouthOpen8 months agoEsteemed Contributor99Views1like3CommentsMy Insane data usage solved!!!
Just wanted to take a moment and post for other cox subscribers out there that may have an issue with reaching the 1TB data cap. Recently I went over my 1Tb, I had never came close to this amount. For the life of me swore we actually used less internet than the previous months. Well turns out my new Technicolor cgm4140 gateway from cox will pull 300mbps and higher on the 5GHz frequency. This caused my netflix accounts to stream at the highest quality setting because by default it is set to auto quality. This will cause your data usage to go through the roof. I changed my account setting on netflix to medium on main account and low on the other users for that account and for the month of January I have only used HALF of my data. My old gateway would only do between 25mbps to 50mbps so the stream quality was never high and I would see between 300 to 500 Gigs usage. This also applies if you have youtube and other apps that have it set to auto stream your quality. Hopefully this helps with anybody having the high data usage problem I had.Morgan19828 months agoContributor II29KViews3likes13CommentsBuffering
I've read all the explanations of outages and buffering from 3rd party Apps but why would it happen at the same times of day every day on any streaming channel? Also, why would it happen 20+ times during the Super Bowl? Is there something more dependable in south Orange County?pshanahan58 months agoNew Contributor65Views0likes0Comments- jomioliver8 months agoNew Contributor62Views0likes0Comments
Email
Now that cox.net email is Yahoo do I have to keep cox internet or can I switch to a different internet provider?SolvedPower108 months agoNew Contributor273Views0likes1CommentEmail rules, clarifications needed
I know we're going to Yahoo soon enough, but the spam filtering is so awful is (filtering non-spam and not detecting obvious spam) so I'm having to setup rules for the short term. Not the worst, but the poor help files are vague and rules don't seem to be consistently processed. Some Qs that'll help me out.... What does 'Reject with reason" do.... move the email to trash and/or send a reply with the reason in the header to the reply address? Does Blacklist mean the Blocked Senders list? What does the rule Discard mean? Is it permanently delete, move to Trash, or something else? Is this correct... the processing sequence appears to be: Rules, Blocked Senders, auto spam filtering. TIA!Solveddlarkin-dc8 months agoNew Contributor III144Views0likes2Comments- MrCat8 months agoNew Contributor422Views0likes13Comments
AutoPay Option
I am willing to consider auto-payment of my bill if signing up came with a deep discount. Verizon for example takes10% off the top of the monthly fee if the customer signs up for auto-pay. I am interested to learn what others think about the subject; and if there is sufficient interest, maybe we can get Cox to consider such a policy. PWJPWJordan19588 months agoNew Contributor165Views2likes2CommentsHow to enable port forwarding?
Accessing my router via web browser tells me to download the smartphone app. The smartphone app tells me "something unexpected happened" when I go to access the port forwarding option. The robot in the support chat tells me Cox has "removed" port forwarding. Do I need to start shopping for another ISP? How do I enable port forwarding?SmilingPluvius8 months agoNew Contributor377Views0likes7CommentsOutages
Why are we paying full price still when there are these "outages". Meaning why am I paying full months price when I'm not receiving the service I'm supposedly paying for. I beleive we should be pro-rated at the inconvenience of not being provided the service.Romancky8 months agoNew Contributor63Views1like1Comment$100 fee technician
Cox says (Cox is not responsible if connection is coming into your home.) I have just started services and my wall coaxial connection/ outlet for the router needs to be activated. This will cost me $100 for a cox technician to spend ten minutes or less to come out unscrew the outlet cover and connect a wire or two. It”s overpriced and frustrating that cox makes its new customers pay their service infrastructure costs so the customer can pay for the cox internet service. Also customer experience is obviously not a priority. I went to the cox store Saturday morning then spent from 1254pm to 630pm texting with a live agent. They didn’t have any support to speak to on the weekend only live agent text. After six and half hours of the agent diagnosing my connection they said I would need a technician and I could possibly be charged $100. Seems there is little to no customer zeal, sincere empathy (only scripted generic responses), or desire to build a report with the customer. Customer service agents should be empowered to provide world class customer service/support and first call resolutions for cox customers and be more flexible with startup costs for new customers.SolvedDylanww8 months agoNew Contributor II2.6KViews1like51CommentsCustomer Service Hangs up on me
Cox raised my bill then emailed me a retention offer after I scheduled a disconnect. I can't apply the offer online. The reps on the phone can't apply it. The phone number listed in the email (678-608-4070) drops my call immediately after it picks up. Where is the customer service COX? Why should I stay with you?SolvedAZJason8 months agoNew Contributor438Views0likes3Commentsnot being able to access cox wifi app or browser
I have been trying to access the cox wifi app or wifi.cox.com through the browser. I want to do this so I can access my wifi settings, Including port forwarding. This is what I get when I attempt to access the website. - Please Give Us a Call Sorry, there is a bit more we need to do to get you up and running with Panoramic Wifi. Call us at 1-800-234-3993, and we will get you squared away. To be clear, I AM able to enter my CORRECT username and password after I enter it displays this message. When I attempt to log into my account on the main cox.com website and the cox app everything works fine. I have been having this problem since I moved in last July and every time I call it's either "the website is down for support" or some other excuse. Only about two weeks ago was I told that this issue has been reported by others and it would be looked into.... two weeks ago after many months. I am tired of having to reexplain my issue with customer service which is why I'm making this post. Also worth noting is that when I look at "My account" and "manage wifi" on the main cox website it shows this - It looks like you are using a modem that is not compatible with Panoramic Wifi. Panoramic Wifi is available to customers who rent an eligible gateway.Upgrade Now. But I definitely have the router that supports cox panoramic wifi because it's the same that I had before I moved here.Technicolor CGM4141is what I have now and had before. wifi.cox.com and the cox wifi app worked prior to my move. It might be worth noting that there were issues because I had canceled my last account during my move and I don't entirely understand how it was resolved, I think maybe I have a new account number now. But I have wondered if that could be a contributing factor to these issues.luke671808 months agoNew Contributor1.9KViews0likes2CommentsRip off
first got to Tulsa two years ago. The service is pretty much the only one in the area. first set up cable service with standard package. first three months the bill went up every month. Drop the cable package and kept internet. 69.99 a month. Was not billed as a limited promotional package. Well, this month the bill doubled, and I'm told all of a sudden, after two years, it was a promotional offer. What a crock ......Service is less than reliable, Ambush billing seems to be an acceptable practice, and believe me, when I find an alternative, I'll be parting ways with this corporate criminal organization! and now the system won't let me publish this in the "community"pwc21568 months agoNew Contributor90Views0likes2CommentsNetgear Cax-80 - Dynamic Range Window Violation
Hi, My internet has been a bit spastic the last few days. I have several Nest speakers that will randomly not being connected to internet, wifi speeds will be shockingly low, streamed video might buffer, etc. Anyway, looking at the event logs, there are these warnings that the dynamic range window has a violation. I contacted chat support and the individual I was connected to simply told me he ran a diagnostic and it said my $500 wireless modem was bad and I should just lease the Cox unit. I called in then and the gentleman said he was going to push an update to the modem. I'm not sure what this is supposed to do but anyway he did it. I have a hard time believing the Netgear device is suddenly bad, so I am reaching out here for some insight. This is the cable diag PRE-Modem update Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary splitters. 3) Replace any required ones. 4) Contact your service provider for troubleshooting help. Internet Access: Good Downstream Status: Poor Partial Service: Poor Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete. Downstream Power Level: Good Downstream SNR: Good Upstream Status: Good Upstream Power Level: Good Current time: Tue Feb 06 11:11:41 2024 Startup Procedure Acquire Downstream Channel: 237 MHz Locked Connectivity State: OK Operational Boot State: OK Operational Security: Enabled BPI+ Downstream Bonded Channels Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables 1 Locked 256 QAM 45 237000000 Hz 1.6 dBmV 44.2 dB 0 0 2 Locked 256 QAM 1 735000000 Hz 2.6 dBmV 43.9 dB 0 0 3 Locked 256 QAM 2 741000000 Hz 3 dBmV 44.1 dB 0 0 4 Locked 256 QAM 3 747000000 Hz 2.7 dBmV 43.9 dB 0 0 5 Locked 256 QAM 4 753000000 Hz 2.8 dBmV 44 dB 0 0 6 Locked 256 QAM 5 759000000 Hz 2.3 dBmV 43.7 dB 0 0 7 Locked 256 QAM 6 765000000 Hz 2.2 dBmV 43.7 dB 0 0 8 Locked 256 QAM 7 771000000 Hz 2.1 dBmV 43.6 dB 0 0 9 Locked 256 QAM 8 777000000 Hz 2 dBmV 43.6 dB 0 0 10 Locked 256 QAM 25 117000000 Hz -0.7 dBmV 42.3 dB 0 0 11 Locked 256 QAM 26 123000000 Hz -0.3 dBmV 42.7 dB 0 0 12 Locked 256 QAM 27 129000000 Hz -0.1 dBmV 43 dB 0 0 13 Locked 256 QAM 28 135000000 Hz -0.3 dBmV 42.7 dB 0 0 14 Locked 256 QAM 29 141000000 Hz -0.4 dBmV 42.7 dB 0 0 15 Locked 256 QAM 30 147000000 Hz -0.3 dBmV 42.9 dB 0 0 16 Locked 256 QAM 31 153000000 Hz -0.1 dBmV 43.3 dB 0 0 17 Locked 256 QAM 32 159000000 Hz 0.2 dBmV 43.5 dB 0 0 18 Locked 256 QAM 33 165000000 Hz 0.4 dBmV 43.6 dB 0 0 19 Locked 256 QAM 34 171000000 Hz 0.5 dBmV 43.7 dB 0 0 20 Locked 256 QAM 35 177000000 Hz 0.8 dBmV 43.7 dB 0 0 21 Locked 256 QAM 36 183000000 Hz 1 dBmV 43.9 dB 0 0 22 Locked 256 QAM 37 189000000 Hz 1.2 dBmV 44 dB 0 0 23 Locked 256 QAM 38 195000000 Hz 1.5 dBmV 44.1 dB 0 0 24 Locked 256 QAM 39 201000000 Hz 1.6 dBmV 44.2 dB 0 0 25 Locked 256 QAM 40 207000000 Hz 1.6 dBmV 44.2 dB 0 0 26 Locked 256 QAM 41 213000000 Hz 1.6 dBmV 44.2 dB 0 0 27 Locked 256 QAM 42 219000000 Hz 1.3 dBmV 44.1 dB 0 0 28 Locked 256 QAM 43 225000000 Hz 1.3 dBmV 44.1 dB 0 0 29 Locked 256 QAM 44 231000000 Hz 1.3 dBmV 44.2 dB 0 0 30 Locked 256 QAM 46 243000000 Hz 1.7 dBmV 44.3 dB 0 0 31 Locked 256 QAM 47 249000000 Hz 1.7 dBmV 44.3 dB 0 0 32 Locked 256 QAM 48 255000000 Hz 1.7 dBmV 44.2 dB 0 0 Upstream Bonded Channels Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 38.5 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 38.8 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 38.8 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 38.8 dBmV 5 Not Locked Unknown 0 0 0 0.0 6 Not Locked Unknown 0 0 0 0.0 7 Not Locked Unknown 0 0 0 0.0 8 Not Locked Unknown 0 0 0 0.0 Downstream OFDM Channels Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable 1 Locked 0 ,1 ,2 ,3 159 300000000 Hz 1.38 dBmV 43.6 dB 296 ~ 7895 82611905 2366098 0 2 Locked 0 ,1 ,2 ,3 160 918000000 Hz 1.38 dBmV 41.9 dB 1108 ~ 2987 22598918 4452354 0 Upstream OFDMA Channels Channel LockedStatus ProfileID ChannelID Frequency Power 1 Locked 3 ,4 ,9 ,10 ,11 ,12 ,13 6 36800000 Hz 39.8 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV Event Log Time Priority Description Tue Feb 6 11:06:32 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:04:57 2024 Notice US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:04:26 2024 Warning Dynamic Range Window violation Tue Feb 6 11:04:26 2024 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:04:26 2024 Warning Dynamic Range Window violation Tue Feb 6 11:04:26 2024 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:04:26 2024 Warning Dynamic Range Window violation Tue Feb 6 11:04:26 2024 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:04:20 2024 Notice DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:04:18 2024 Notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:03:53 2024 Notice TLV-11 - unrecognized OID;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Tue Feb 6 11:03:52 2024 Warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:00:56 1970 Notice Honoring MDD; IP provisioning mode = IPv4 Thu Jan 1 00:00:44 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Mon Feb 5 18:18:53 2024 Critical Resetting the cable modem due to docsDevResetNow Thu Jan 1 00:00:44 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Fri Jan 26 11:48:12 2024 Critical Resetting the cable modem due to docsDevResetNow Thu Jan 25 08:33:40 2024 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Wed Jan 17 17:46:56 2024 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:00:43 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Tue Jan 16 09:06:36 2024 Critical Resetting the cable modem due to docsDevResetNow Sun Dec 31 13:40:32 2023 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:00:43 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:00:58 1970 Critical DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:00:43 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Thu Nov 30 08:47:09 2023 Critical Resetting the cable modem due to docsDevResetNow Thu Jan 1 00:00:44 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Mon Nov 6 08:33:55 2023 Critical Resetting the cable modem due to docsDevResetNow Thu Nov 2 15:26:48 2023 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:00:44 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Thu Oct 26 01:02:42 2023 Critical No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:33:33 1970 Critical DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:33:26 1970 Critical No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:33:21 1970 Critical DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:31:15 1970 Critical DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:29:20 1970 Critical No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:28:31 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=-removed-;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:28:12 1970 Critical DHCP FAILED - Request sent, No response;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:26:04 1970 Critical DHCP FAILED - Discover sent, no offer received;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1; Thu Jan 1 00:16:13 1970 Critical No Ranging Response received - T3 time-out;CM-MAC=-removed-;CMTS-MAC=b0:90:7e:0e:79:d6;CM-QOS=1.1;CM-VER=3.1;zcastagna8 months agoNew Contributor II112Views0likes3Comments2.4 GHz wifi security camera
Just set up my Panoramic / Gateway will this unit work with my 2.4GHz wifi camera?SolvedVa85118 months agoNew Contributor381Views0likes3CommentsNeed to get Email alert if power failure
I keep a large saltwater reef tank and may need to take action if a power failure occurs while I am not at home. I have my Wi-Fi router from Cox on a UPS to provide backup power for a short time after a power failure to allow my tank automation to send me an email notification. I've had this set up for months now but never get any email notification. Luckily the automation I have on my tank does notify me that it has lost connection to the internet but this is only after the power has been out for around an hour. I'd much rather get notified immediately, hence my desire for an email. Is there a way to do this? Or does the internet come down in all power outages regardless of cause and how widespread it is?MickeyCT8 months agoNew Contributor90Views0likes3CommentsWhat a joke
I have had your internet service for two years now. It is ALWAYS going in and out. Everyone I’ve seen on social media in my area complains about the same thing. Your service is awful. I work from home, and rely heavily on the internet. I have to depend on the fact that it will work ANY TIME I need it to. I have not been able to depend on your services. My internet has been spotty at best for a week now. I haven’t been able to load a single webpage on my computer. I have to turn off my WiFi on my phone in order to do anything. I have used your app, and reset my modem multiple times. I’ve also unplugged it. It works then it stops, then it works but super slow, then it stops again. Constant. For. A. Week. I get on your chat feature this morning, and had to tell your agent the same thing over and over that I put in my original message. Do you not teach them to scroll up?! It is hard to stay kind and not be frustrated because I know it’s not them. While we waited for the modem to be rebooted, the agent asked if I’d like to hear a great offer that would work for me. I told your agent that the only way I wanted to hear the offer was if it saved me money, and fixed my connection. He told me anyway. He tried to upsell me, $10.70. And the sale point for him was that I wouldn’t have to pay a $75 technician fee if a technician was to be called to my home. Here’s my thoughts on that - If the problem is YOUR equipment or YOUR lines, or whatever the case may be, why would I have to pay $75 for YOUR MISTAKE?!?!?! I will be switching my services, and anyone that asks me about your services will get my honest opinion. Have the day you deserve.Crodgers4198 months agoNew Contributor79Views0likes1CommentEero
COX just fixed my internet WiFi and now my eero is blinking red and my WiFi connection is sporadic. help!KAS180518 months agoNew Contributor67Views0likes1CommentService
The service in this area is terrible. We don't go a week without losing internet service a few times in the week. In the last two week it has been horrible. I get it you all ask that we be patient, but how much patience do you all expect when a person should be able to work from home but can. Please inform me as to when you all think service will be on for a continual basis. People's jobs depend on internet and in the last several months Cox is not proven to be very reliable.pywebster8 months agoNew Contributor43Views0likes1CommentService sucks
Cox service sucks internet been up and down all last week and before and no one seems to care they schedule service times when you tell them you can’t they like we doing that for escalations service report that way they call you and also told us we canceled service well when it doesn’t work it doesn’t work my whole internet is down more down then up they send tech don’t know anything I’m 16 years invested I’m about done I don’t need to email anyoneRjamesjr8 months agoNew Contributor120Views0likes1CommentAt my wits end
I really don’t know what else I can do. I have called and “chatted” multiple times and I cannot get anyone to understand that I have tried to resolve a problem and get now here. I even tried calling and chatting BEFORE the problem really started and was given incorrect information. Conveniently, cox doesn’t address the fact that I have called and called prior to the issue. They just want their money. I’m receiving the worst customer care, if you can even call it “care.” Everyone I’ve spoken to seems to be reading from a script and is unable to actually do anything besides talk in circles without listening. At this point I’m being told that there’s nothing I can do except pay for obsolete equipment that I don’t even have and to try going into a cox store to explain this to the employees there. I feel so badly for anyone who has to work for Cox. What a frustrating job it must be to know that the customers are being treated unfairly and not be equipped to do anything for them. I guess I’ll head to the cox store and see if they can help before contacting our family attorney.27Val278 months agoNew Contributor66Views1like1CommentWorst tech reps out there
Had a technical rep come to our house today because we have yet to get a signal to our modem. The guy spent 2 hours trying to fix it. He refused to come inside to look at the actual modem. He came to the conclusion that our cable has "too strong" of a connection and that's why we have no internet. He tells us that he is escalating it and that he will put in a ticket. We luckily decided to follow up a few hours later to see the update..... The guy put in the notes he couldn't assist us because we have a dog on the premises (they never left their kennel). He didn't put in a ticket at all. Took of an entire day off of work for absolutely nothing. Tried to report the guy and got absolutely no where. So upset we are stuck eith this horrible company and we don't even have internet yet!!rreso10078 months agoNew Contributor80Views0likes2CommentsUnexplained Random Data Spikes
I have been a cox customer for over 4 years and I have never experienced any issues with the service until last month, January 2024. One week before the end of the billing cycle received a text alerting me that I’ve used 70% of my data (first time receiving a text like this EVER). with my average daily data usage being 40 gbs I was sure that I had enough data to finish the billing cycle, but I was wrong. A few days later I received a text from Cox saying I have used 100% of my data then another saying that I was at 140% of my data. This was extremely alarming! I immediately went to check the Cox app to see what was going on then I noticed on 1/15 there a 400gbs then on 1/20 there was a 500gbs spike. I then call Cox technical support and all they do is say that I’m doing something wrong, yet I’m doing the same things that I did on the normal data usage days and I keep saying that it’s a technical issue and not me. They didn’t care, but the level 2 technical support lady did give me a credit. Sure I received a credit, but that didn’t solve the issue and I don’t want anything for free, just fairness. Skipping ahead to today, February 3, I receive another text from cox saying that I used 50% of my data today already. 404gbs on 2/1 and then 175gbs on 2/2. Extremely alarmed I checked the Cox technical support forums looking for different troubleshoots before calling technical support. I did all of the suggestions and everything came out clear on my end leaving the data spikes still unexplainable. I called technical support and got the same song and dance with them still not being able to say what’s going on besides I’m doing something wrong, yet I am doing the same things that I’ve done on those 40gbs days as I’ve done on these random data spiked days. No rouge devices, no viruses on the computers, no uploading or downloading of large files, no new devices, no extensive gaming or video streaming, no nothing, yet these data spikes still exist. Please help.pack20128 months agoNew Contributor268Views0likes4Comments