High data usage on one day
Hello, my tracker is showing I have one day with extremely high data usage at 291 GB, meanwhile all the other days are at around 23 GB and Cox is giving me no explanation on what caused this. Anyone know how this can happen? I barely watch tv, do not game, work computer was off, and my cell phone was not connected to the internet.
Huge spike in data usage since switching to Gigablast
My brother and I switched to Gigablast last month, and this current cycle we have used more data each day (according to our Cox online account) than we did during our HIGHEST usage day last billing cycle. Is this due to Gigblast and having the ability to download things faster and in higher quality? We have not changed anything in terms of the number of devices using the internet, streaming significantly more shows, games, videos, etc. We have maintained our usage of devices, yet, we have apparently used 86% of our 1.28 TB data plan in 13 days (almost exactly what we used in 30 days last cycle). This is very strange. Has anyone else had a similar issue? What can we do about it, besides upgrading our data plan, which we are trying to avoid?
Data Caps in Rhode Island
I have seen on various Reddit threads that in Rhode Island and Virginia Cox does not have data caps on internet usage due to local competitors offering unlimited data. In my neighborhood- Verizon offers unlimited data. However- only the in-store agent seemed to think I would have unlimited data when I asked. I was not convinced by his answer, I think he was just trying to keep me as a customer. I have tried to look at pricing packages to see how much additional data would cost me, and these pages are unavailable (the load, but there is nothing on the page). Speaking with an agent, they have said there are no additional data packages for my area right now. <- Is that because data is unlimited? I can't seem to get a straight yes or no. The other agent I chatted with answered with a blanket "All internet plans come with a 1.25 TB cap". I would like to know is Cox Internet in the Rhode Island market area unlimited?
DATA OVERAGE
So my data date range is from the 21st of the month and the 20th of the next month. There is this March 16 to May 15 data pause but my end date for data reset is in the 20th of this month. I am already at 750+GB on this day and my calculations on my internet usage will be 1111+ GB at the end of the range. How does this pause thing work? If I am over 1024GB before the 15th it will be paused but the next day it will resume? and then I will get charged $10 dollars per 50GB over the limit? Can I buy the one time $30 500GB additional just for this month without making it per month pay? And why is that my payment due is different date from the Data date range? Why won't my data reset on the day I pay it? Any mod here please answer ALL my questions.COX data measuring tool is off
I have been going back and forth with COX for about a month now trying to explain that their traffic analyzer is off but have only been told that it can't be because they work with a "third party" who's own 2018 report show that they DO have a chance over over counting traffic used. There has been no report for 2019 released to the public yet so it is impossible to verify if they fixed the issue. The problem is that I've spoken to my router manufacturer who has assured me that as long as my router firmware is up to date the wifi traffic should be accurate to the KB. After my own research I've found that the only way to be sure of the traffic used on wifi is to take the measurement from the router (which I do) and nothing else (COX uses the modem) so I'm starting to think that they are sending a fair amount of data to my modem (my personal modem not theirs) and then charging me for it, which they shouldn't do per their support reps, or their measuring tool is off which they wont even consider. I'm curious if anyone else has run into this issue or even just COX's refusal to engage with their paying customers about possible issues.
