Forum Discussion

pwc2156's avatar
pwc2156
New Contributor
10 months ago

Rip off

first got to Tulsa two years ago. The service is pretty much the only one in the area. first set up cable service with standard package. first three months the bill went up every month. Drop the cable package and kept internet. 69.99 a month. Was not billed as a limited promotional package. Well, this month the bill doubled, and I'm told all of a sudden, after two years, it was a promotional offer. What a crock ......Service is less than reliable, Ambush billing seems to be an acceptable practice, and believe me, when I find an alternative, I'll be parting ways with this corporate criminal organization! and now the system won't let me publish this in the "community"

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    10 months ago

    If you look at your previous bills, (the ACTUAL BILL), You will see towards the end that it notifies you that your promotional rate is about to fall off. That's not COX's fault, it's yours. Instead of blaming them for your error, why not contact someone in retention, and see what they can do for you. 

  • SharielH's avatar
    SharielH
    Moderator
    10 months ago

    Hi pwc2156, 

     

    Thanks for reaching out on this forums to address your concerns. Unfortunately, this is not something the community can assist you with. As Darkatt stated, you can reach out to our Loyalty Department directly to see what options are available for you. This can be done by chat on our website or by calling 1888-438-6673, option 5. They're available Monday - Friday: 8am - 8pm your local time and Saturday - Sunday: 9am - 6pm your local time. You can also email us at Cox.Help@Cox.Com with your full name and address so we can have an account specialist reach out to your directly.