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rglancey's avatar
rglancey
New Contributor II
3 months ago

Internet Outage

Our internet has been out for 18 hours now. I can’t get an answer on when it will be restored or get any internal reports from technicians that are supposed to relay problems to the “Live support Agents”.  I just finished a chat with an agent and have more questions now than i had after contacting them. 

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  • NicholeC's avatar
    NicholeC
    Moderator
    3 months ago

    Hi Rglancey,

     

     

    I'm truly sorry you've been without service so long. Our team would be glad to review this issue further. Please email us at cox.help@cox.com with your address and a reference to this post.

     

     

    Thank you.