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erosales2's avatar
erosales2
New Contributor
3 months ago

Cox Customer Service is a Joke!

I have never been so disappointed in my life! It's currently 6:00 PM where I am at , and I have been trying since 4:00 PM to get someone to help me. First I tried the live chat option thinking it would be easier. Three different agents joined my chat. I honestly feel so disrespected, and I feel like Cox does not care about its customers' time. I was able to talk to an agent and she was very nice so we disconnected the call. Then I found myself with additional questions and called back. Someone answer my call and all I could hear was background noise, I called again and this lady with horrible attitude hung up on me. None of these instances was I ever rude to the agents, so I really do not understand why I got treated this way. I am not sure if they don't calibrate their calls, or if there's no such thing as quality assurance, but Cox need to do better!! Internet prices are crazy high, and I would expect better customer service from a company like Cox. 

Rude Agent

2 Replies

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  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    3 months ago

    Hi, there. I'm so sorry that was your experience with us. You deserve better and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help you in any way we can. 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    3 months ago

    If you need help rebooting your modem. contact live chat.  Otherwise, you can post a description of your issue here and a forum contributor may be able to help you.  Your best option to contact Cox for assistance is to email cox.help@cox.com and provide your full name, your service address and a thorough description of your issue.