Cox Customer Service is a Joke!
I have never been so disappointed in my life! It's currently 6:00 PM where I am at , and I have been trying since 4:00 PM to get someone to help me. First I tried the live chat option thinking it would be easier. Three different agents joined my chat. I honestly feel so disrespected, and I feel like Cox does not care about its customers' time. I was able to talk to an agent and she was very nice so we disconnected the call. Then I found myself with additional questions and called back. Someone answer my call and all I could hear was background noise, I called again and this lady with horrible attitude hung up on me. None of these instances was I ever rude to the agents, so I really do not understand why I got treated this way. I am not sure if they don't calibrate their calls, or if there's no such thing as quality assurance, but Cox need to do better!! Internet prices are crazy high, and I would expect better customer service from a company like Cox.