Cox Customer Service is a Joke!
I have never been so disappointed in my life! It's currently 6:00 PM where I am at , and I have been trying since 4:00 PM to get someone to help me. First I tried the live chat option thinking it would be easier. Three different agents joined my chat. I honestly feel so disrespected, and I feel like Cox does not care about its customers' time. I was able to talk to an agent and she was very nice so we disconnected the call. Then I found myself with additional questions and called back. Someone answer my call and all I could hear was background noise, I called again and this lady with horrible attitude hung up on me. None of these instances was I ever rude to the agents, so I really do not understand why I got treated this way. I am not sure if they don't calibrate their calls, or if there's no such thing as quality assurance, but Cox need to do better!! Internet prices are crazy high, and I would expect better customer service from a company like Cox.
Technical support 9/6/2020 (Sunday) - 8:13am PST - Supervisor Hung Up On the Call
To whom this may concern, On my call today 9/6/2020 at approximately 8:15am, I had an issue with supervisor Stan, who rudely hung up on me. I initially called in at 8:13am and spoke to 1st female agent to whom I had to explain that I'd rather speak to a supervisor, since I already had given my full name and address to, and she kept repeatedly exclaiming to me that she was going to assist me on the call. However, she was not listening to me and then kept asking me for my full name, after I had already given it to her. She then finally transfers the call to Stan the supervisor (although he did not suggest to me that he was the supervisor). I explained to him that I was in a hurry to go on with the call, so that I could go on with my day. Stan replied, "You can just hang up." Then, he proceeded to rudely hang up on me.