not being able to access cox wifi app or browser
I have been trying to access the cox wifi app or wifi.cox.com through the browser. I want to do this so I can access my wifi settings, Including port forwarding. This is what I get when I attempt to access the website. - Please Give Us a Call Sorry, there is a bit more we need to do to get you up and running with Panoramic Wifi. Call us at 1-800-234-3993, and we will get you squared away. To be clear, I AM able to enter my CORRECT username and password after I enter it displays this message. When I attempt to log into my account on the main cox.com website and the cox app everything works fine. I have been having this problem since I moved in last July and every time I call it's either "the website is down for support" or some other excuse. Only about two weeks ago was I told that this issue has been reported by others and it would be looked into.... two weeks ago after many months. I am tired of having to reexplain my issue with customer service which is why I'm making this post. Also worth noting is that when I look at "My account" and "manage wifi" on the main cox website it shows this - It looks like you are using a modem that is not compatible with Panoramic Wifi. Panoramic Wifi is available to customers who rent an eligible gateway. Upgrade Now. But I definitely have the router that supports cox panoramic wifi because it's the same that I had before I moved here. Technicolor CGM4141 is what I have now and had before. wifi.cox.com and the cox wifi app worked prior to my move. It might be worth noting that there were issues because I had canceled my last account during my move and I don't entirely understand how it was resolved, I think maybe I have a new account number now. But I have wondered if that could be a contributing factor to these issues.
7+ years of summer internet issues and packet loss in Sahuarita/85629.
Question(s): Is there a way to request an inspection / audit / health check of the neighborhood infrastructure? Does having IP addresses help narrow down potential locations? Is there a way to better seal or enclose equipment? I never had these issues over 10 years in the PHX area... and it is an objectively harsher environment for electronic survivability. I'm happy to help be part of the solution for myself and my neighbors… just let me know what I can do. However, having a tech come out to my house and start this debug dance for the 7th year in a row is just going to waste everyone's valuable time yet again. History: Entering year 7 of having summer internet issues. Always at or around monsoon season. Every year I am told that it must be my equipment. Every year a tech gets sent out at least once. Usually multiple times. Every year it takes 30-60 days of back and forth to resolve. It has always been cox equipment somewhere in the neighborhood. I work from home, and find this extremely frustrating. Every year I start all over again like bad internet groundhog day… explaining the history, potential issues, and following the same path of a tech at my door measuring MER and BER. It has never been my equipment… marginal improvement in performance gains. If I had any other reasonable option for internet service at my house, I'd have exercised it years ago. Issue: Here we are again… I was hopeful that maybe things would be different this year. However, there was broad outage in the 85629 area on 06/22/22 from around 0900-1200 AZ. After which, outbound packet loss has been intermittent accompanied by low upload speeds. This morning, my upload speeds have been abysmal. 1Mbps up to around 5Mbps. My normal upload speed is consistently ~35Mbps. Along with that, I am seeing significant packet loss. Outbound packet loss has been anywhere from 3-30%. Inbound speeds are moderately lower than normal, and I am not seeing significant inbound packet loss. Troubleshooting: 1. I've rebooted the router and modem multiple times. 2. I'm using hardwired devices, and have swapped between multiple ethernet cables. CAT5e and CAT6 on the off chance it would do anything. (I knew it wouldn't) 3. I've gone through 2 different routers, flashed the firmware of both routers, and gone direct through the modem. 4. I've used multiple computers to ensure the behavior is not limited to a single computer. 5. Still seeing the same results. Pathping: Shows no packet loss between computer and router, or router and modem. In fact, the first problematic node is 10.97.200.1 … I'm guessing the neighborhood switch, or other infrastructure. Followed immediately by 100.127.78.150, and 100.120.100.40. Ping Plotter confirms pathping's results. My neighbor across the street (who I share a tap with) sees the same frequent issues. One of my other neighbors a few blocks over is unaffected. 0% packet loss, and I believe they were unaffected by the outage on 06/22/22. Boosting my outbound power by adding attenuators has historically shown some level of improvement. 8-12dB has been the sweet spot, but isn't making a difference right now. Hypothesis: I'm going take a wild guess, and say that either the Wednesday worksite was not buttoned up properly after work finished, or another area has significant water ingress after recent monsoon rains. As the day has progressed (and the area potentially dries out), upload speeds and packet loss have improved. Twice now, the summer monsoons have flooded repair sites that were not properly sealed up. Occasionally, packrats get into equipment, and cause havoc.Could you stop sending me Data Notices for cycles that have ALREADY ENDED
I get it. I use about a TB of data a month. I don't need to be notified on or AFTER the last day of my billing cycle. You're clearly batching an email alert to be sent out the next day, so please add a minimum days left in cycle to stop these incessant and useless emails.Upload Speed Dropping Multiple Days.
Hello, So me and my wife have been having the issue with our internet where our upload speed just drops and I'm not talking like -3mbps I'm talking our Upload speed will be at like 30mbps and then drop to 2.0mbps. We both game and that's not an issue since out Download Speed has been pretty good usually 800mbps. The issue is we both tend to stream but we cant stream on a 2mbps upload speed if anything we need a 10mbps upload speed. This is also interfering with my wife's work as well since she needs at least a 11mbps upload speed for work. Also we are Hard Wired and the router is a Nighthawk AX6 and the Modem is a Surfboard 3.1. Both really good Pieces of hardware. Before we used the Router Modem provided by Cox and it used to work great but all of a sudden we have been getting drops in our internet for the past 2 years since getting our own hardware since we were already paying so much just to get internet. I've Called Multiple Times to help fix the issue and I'm always just given the run around. I call Cox they say its nothing wrong in their system they transfer me over to Arris and they tell me its not their system to check Netgear and then they tell me its not their hardware and the cycle continues. I just need help this is getting out of hand and we are paying a lot of money for the internet only for it not to work. Has anyone else had issues with their upload speed just dropping? If so what did you do to fix it? When I got the new router it was running great but then we just get those random Upload Speed drops that last for a week then we have good internet for 2 days then it drops again. If someone could help please and thank you and if not I do appreciate you taking the time to read this. For the record we have the Gigablast plan and yes the router is up to date with updates and yes I've tried resetting it and also factory resetting the router and still not working.Why did my Outlook 2007 (POP) email client stop working?
Why did my Outlook 2007 (POP) email client stop working? Read my email with it at 9 p.m. last night; tried and failed to download the email at 3 a.m. this morning (EST) in Chesapeake VA. Error code 0x800CCC1a "Your server does not support the connection en
Account and EBB program
SINCE JULY I have had to have multiple days lost from.qork because you cannot connect with the correct people they the number or chat. I am accepted into the ebb program Cox removed it after 3 months and a disconnect several loud conversations with incompetent reps (which is cox fault they are not training their people) hangups . Blood pressure reaching troubling levels finally they fix it and put me back on...but NO just got a call about a disconnect again because THEY DO NOT KNOW HOW TO APPLY BWNWFIT WITHOUT TORTURING THE CUSTOMER... HAVE YOU HEARD THE WORD LAWSUIT...OH NOW IM ALL IN