$100 fee technician
Cox says (Cox is not responsible if connection is coming into your home.)
I have just started services and my wall coaxial connection/ outlet for the router needs to be activated.
This will cost me $100 for a cox technician to spend ten minutes or less to come out unscrew the outlet cover and connect a wire or two.
It”s overpriced and frustrating that cox makes its new customers pay their service infrastructure costs so the customer can pay for the cox internet service.
Also customer experience is obviously not a priority. I went to the cox store Saturday morning then spent from 1254pm to 630pm texting with a live agent. They didn’t have any support to speak to on the weekend only live agent text. After six and half hours of the agent diagnosing my connection they said I would need a technician and I could possibly be charged $100.
Seems there is little to no customer zeal, sincere empathy (only scripted generic responses), or desire to build a report with the customer. Customer service agents should be empowered to provide world class customer service/support and first call resolutions for cox customers and be more flexible with startup costs for new customers.
Dylanww Contact Cox again. Subscribe to Cox Complete Care and schedule a tech visit to fix/activate the outlet that doesn't work. Ask to have the $100 professional installation fee waived. Keep Cox Complete Care at least 90 days. If you cancel before then, Cox will bill for the professional installation fee. This will get your Internet working at the outlet of your choice and save you $70. Plus, you'll have CCC for other issues in the first 90 days. See this post