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Dylanww's avatar
Dylanww
New Contributor II
2 years ago
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$100 fee technician

Cox says (Cox is not responsible if connection is coming into your home.)  I have just started services and my wall coaxial connection/ outlet for the router needs to be activated.  This will cos...
  • CurtB's avatar
    CurtB
    2 years ago

    Dylanww   Contact Cox again.  Subscribe to Cox Complete Care and schedule a tech visit to fix/activate the outlet that doesn't work.  Ask to have the $100 professional installation fee waived.  Keep Cox Complete Care at least 90 days.  If you cancel before then, Cox will bill for the professional installation fee.  This will get your Internet working at the outlet of your choice and save you $70.  Plus, you'll have CCC for other issues in the first 90 days.  See this post

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 years ago
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Dylanww wrote:

for a cox technician to spend ten minutes or less to come out unscrew the outlet cover and connect a wire or two. 

How do you know that is the issue? Also, if it is, why can't you do it?

  • Dylanww's avatar
    Dylanww
    New Contributor II
    2 years ago
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    I know because my roommate has cox cable for their room and everything works fine. Also my gateway router is working and at previous residences I have had to pay this fee to have cox come out and activate a wall outlet and it took less then 10 minutes. 

    I would like to be able to do it myself but I don’t have electricians tools or experience or the wiring schematics. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 years ago
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      So you want Cox to work on your wiring for free? I don't agree that is reasonable. Isn't the norm in the industry either. Just my opinion though.

      • Dylanww's avatar
        Dylanww
        New Contributor II
        2 years ago
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        I get it. But I am not saying I want cox to come out and (work on whole house wiring) but to come out and simply activate an existing cable outlet. There is a difference and I feel $100 is excessive to charge the end user in this specific situation not all situations