Recent Discussions
not being able to access cox wifi app or browser
I have been trying to access the cox wifi app or wifi.cox.com through the browser. I want to do this so I can access my wifi settings, Including port forwarding. This is what I get when I attempt to access the website. - Please Give Us a Call Sorry, there is a bit more we need to do to get you up and running with Panoramic Wifi. Call us at 1-800-234-3993, and we will get you squared away. To be clear, I AM able to enter my CORRECT username and password after I enter it displays this message. When I attempt to log into my account on the main cox.com website and the cox app everything works fine. I have been having this problem since I moved in last July and every time I call it's either "the website is down for support" or some other excuse. Only about two weeks ago was I told that this issue has been reported by others and it would be looked into.... two weeks ago after many months. I am tired of having to reexplain my issue with customer service which is why I'm making this post. Also worth noting is that when I look at "My account" and "manage wifi" on the main cox website it shows this - It looks like you are using a modem that is not compatible with Panoramic Wifi. Panoramic Wifi is available to customers who rent an eligible gateway.Upgrade Now. But I definitely have the router that supports cox panoramic wifi because it's the same that I had before I moved here.Technicolor CGM4141is what I have now and had before. wifi.cox.com and the cox wifi app worked prior to my move. It might be worth noting that there were issues because I had canceled my last account during my move and I don't entirely understand how it was resolved, I think maybe I have a new account number now. But I have wondered if that could be a contributing factor to these issues.
charged 50$ extra for rejected payment!!!!!!!!!!
charged 50$ extra for a rejected payment. this is a rip-off. the payment was rejected due to lost the card and I was waiting on my new card to come in the mail. I have the bank order for the new card. this is totally not right and not fair. just another big tech company dominating the market. STAY AWAY OF COX IF YOU HAVE ANOTHER OPTION. TOTALLY NOT RECOMMENDED.
To Live Chat Agent- May S.
PLEASE READ THIS POST!!! My internet has been outage since 26hrs ago and I talked to four live chat agents online so far. One of the agent called May S made my day. LET'S START WITH HER:) I asked her what's going on with my internet because it has been out of service for a while. She said, "Due to Hurricane Delta impacts, the Louisiana markets are experiencing a delay in Estimated Time of Resolutions, that's why I cannot assure you the correct time." Gosh, kidding me? I'm currently living in South California. Hurricane? From where? From Cox? Or from yourself, May S? Don't you think you'reRIDICULOUS?I paid the most expensive internet fee every month but what about the quality? Also, another live chat agent said the service signals are being delivered correctly so it seems the issue is related to my modem. WTF? I asked her give me the local Cox telephone number then I asked the phone agent about the reason of internet outage. Apparently, the phone agent knows nothing! He said it's Cox signal problem instead of mine. I double checked with the phone agent whether Hurricane Delta impact the internet connection or not, and he told me that's impossible. First, no one has found out the main reason of the outage yet. Second, Louisiana is 1500 miles away from California, so it can't be impact even Louisiana is experiencing hurricane right now. Sincerely, I want to ask May S, is this the way you lie to your customer? If so, be PROFESSIONAL. Highly recommend to use Google map and check the distance between two states.
Cox Customer Service Complaint: Gryphon Router
I picked up a new router at 3:00 pm on 09/24. I talked to Cox cable online chat prior to buying it, and they told that I would need to enable bridge mode on my wifi. So I get the router, had to follow the instructions to enable bridge mode. I go to the IP Address, Admin Tool -- turns out the login info. isnt the default login. I go on online chat for another 3 hours, where they try to troubleshoot and change the password. No one had any idea what they were doing. They told me to call a technician, after I wasted 3 hours. I had even asked if it would be better to call instead, they said no. So I end up calling anyways, I called 2 times on my cell phone, disconnected after 5 minutes, each time. Called another few time on the home phone, disconnected. Luckily, one service rep was able to help me do a hard reset for 90 seconds and I was able to get the login info to enable bridge mode. I spent another hour on customer service just for them to tell me there was an outage in my area and that they couldn't help me until it was done. So I waited till it was over, tried connecting the router, yet it still was unable to connect. SO I call again, talk with a service rep, she tells me to reset it, it doesn't work. Tells me to call a technician, tells me I'll get charged $75 if it's not Cox's problem... that I had to pay $10 a month to avoid this. No help, at all. I hung up, spent the next 3 hours trying to to disable bridge mode... FYI the Ethernet cable said it had no IP address. Finally I figured out to hard reset the WiFi. It worked, I disabled the bridge mode. You know what, I plugged the router into the modem, and it worked perfectly. I wasted 10+ hours following Cox's instructions, and no one is properly trained to give me the correct information. 10 hours when all I had to do was plug it in to the back of the Modem. I am being appalled by your customer service.Cox lines hanging low
Lines are hanging to the ground in front of my house at 86 Longview Drive Cranston, RI 02920. No on in neighborhood has a service impact or Cox would have dispatched a truck to resolve. The wires need to be fixed before a truck catches the wire and the neighborhood loses connectivity. Thanks Scott