Forum Discussion

Tqt's avatar
Tqt
New Contributor
5 years ago

How do I give good feedback?

I was helped by an employee named Jennifer who went above and beyond to help me schedule my internet set up. How can I provide good feedback or a review to express that I'm actually really happy with customer service? 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Tqt

    Glad Jennifer was able to help we can send her supervisor kudos. Simple email your full name and address to cox.help@cox.com.


    Jonathan J
    Cox Moderator
    • etutton's avatar
      etutton
      New Contributor

      Ladies or Gentlemen 

      Last Saturday 4/19/25 I was visited and had service performed by one of your technicians whose name escaped me and that is a shame because I am sure he is one of your very best tech employees

      Please email me your performance review form  after you identify him so that i can be in writing with my accolades

      *** personal info hidden by Moderator***

      Please

       

      • CurtB's avatar
        CurtB
        Honored Contributor

        etutton This is a public forum that anyone can see.  That's why a moderator removed your personal information.  You can safely email your full name, service address and a link to this forum discussion to cox.help@cox.com.

  • Hello,

    I'm glad to hear that Geoff tech #76237 was able to help resolve the issue at your home. Please email me at cox.help@cox.com with your account info and the message you want me to send to Geoff's supervisor so he can be recognized on his next performance review.

    Greg