How do I give good feedback?

Question

I was helped by an employee named Jennifer who went above and beyond to help me schedule my internet set up. How can I provide good feedback or a review to express that I'm actually really happy with customer service?&nbsp;

jonathanj · Answer

@Tqt

Glad Jennifer was able to help we can send her supervisor kudos. Simple email your full name and address to cox.help@cox.com.

Jonathan J                                   
Cox Moderator

etutton · Answer

Ladies or Gentlemen&nbsp;
Last Saturday 4/19/25 I was visited and had service performed by one of your technicians whose name escaped me and that is a shame because I am sure he is one of your very best tech employees
Please email me your performance review form&nbsp; after you identify him so that i can be in writing with my accolades
*** personal info hidden by Moderator***
Please
&nbsp;

curtb · Answer

etutton This is a public forum that anyone can see.&nbsp; That's why a moderator removed your personal information.&nbsp; You can safely email your full name, service address and a link to this forum discussion to cox.help@cox.com.

gregp1 · Answer

Hello,
I'm glad to hear that Geoff tech #76237 was able to help resolve the issue at your home. Please email me at cox.help@cox.com with your account info and the message you want me to send to Geoff's supervisor so he can be recognized on his next performance review.
Greg