not being able to access cox wifi app or browser
I have been trying to access the cox wifi app or wifi.cox.com through the browser. I want to do this so I can access my wifi settings, Including port forwarding. This is what I get when I attempt to access the website. - Please Give Us a Call Sorry, there is a bit more we need to do to get you up and running with Panoramic Wifi. Call us at 1-800-234-3993, and we will get you squared away. To be clear, I AM able to enter my CORRECT username and password after I enter it displays this message. When I attempt to log into my account on the main cox.com website and the cox app everything works fine. I have been having this problem since I moved in last July and every time I call it's either "the website is down for support" or some other excuse. Only about two weeks ago was I told that this issue has been reported by others and it would be looked into.... two weeks ago after many months. I am tired of having to reexplain my issue with customer service which is why I'm making this post. Also worth noting is that when I look at "My account" and "manage wifi" on the main cox website it shows this - It looks like you are using a modem that is not compatible with Panoramic Wifi. Panoramic Wifi is available to customers who rent an eligible gateway.Upgrade Now. But I definitely have the router that supports cox panoramic wifi because it's the same that I had before I moved here.Technicolor CGM4141is what I have now and had before. wifi.cox.com and the cox wifi app worked prior to my move. It might be worth noting that there were issues because I had canceled my last account during my move and I don't entirely understand how it was resolved, I think maybe I have a new account number now. But I have wondered if that could be a contributing factor to these issues.
XRE-03095
I have tried everything to resolve this matter from getting a new box to unplugging everything and replug, and everything back in to make sure the connections were good and nothing takes away this code. Cox tells me that I need to have a technician come out which will cost me $75 which I refuse to pay, after reading this for him and seeing I'm not the only person that is getting this error message. I know that this cannot be something to do with my equipment or the way that it is installed so I'm really not too sure what having a technician coming to my home to try to fix it will accomplish the error code clearly clearly states that this is a problem on our end yet when I called to talk to technical support they act as if they have no idea what that code means after 10 different resets. Still nothing is working I tried to flip to different channels, and I continue to get this code on channels, such as the ID channel MTV all of the channels that I pay for in my package this is unacceptable customer support when you tell someone that they have to pay to fix their problem. Has anyone had any luck getting this resolved? I am at my wits end.
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?Any ideas how I can get COX to cancel my NBA subscription?
I cancelled within their timeframe, got a case #, and still I get billing every month. This leads to CS phone calls and a (manual) statement credit, but WHY can't they just cancel the subscription? Multiple tickets submitted as CS Reps to corporate, but no action...
