Cox - Please change outage updates

My internet service has been down since midnight last night with the message above being the same but just changing in 4-hour intervals from 4 AM to 8 AM to now 12 PM.
While I appreciate acknowledging the outage, this detail of information is unhelpful and misleading. Luckily I went into my office for work instead of waiting for the estimated repair times.

If you all can not provide relevant information on the reason for the outage and an actual expectation for the time of repair completion, please do not put a set 4-hour repair time with no basis. Instead, please just acknowledge the problem is being looked into/addressed and then update us later with valid, helpful information from which we can plan our days.