Forum Discussion

Extortedcustomr's avatar
Extortedcustomr
New Contributor
18 days ago

Extortionists

I have just had Cox wifi set up today and it did not work for a single moment. I am now going to be charged even more money for a technician to come out and fix the mistake they made. Im being held responsible for the internet i paid for not working properly. This is extortion. Almost the definition of extortion to be honest. You are forcing me to pay more money for your company’s mistakes. Its unjust and unfair to me as a customer to force more money out of me just to have the service actually work properly. 

Congratulations, you won. You’ve successfully drained even more of my money than was previously agreed. If i had known this company was going to treat me this way i would never have signed up. You are extortionists. This is wrong.

bad service

1 Reply

  • JulianN's avatar
    JulianN
    Moderator
    18 days ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. Cox offers free self installs. Our team members can see if the property is cable ready and serviceable, but we're unable to know if there are issues with connection to the property. Such as, internal wiring or exterior wiring. This may be an equipment issue and if it is related to Cox services, you will not be charged. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!