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Lboogy8's avatar
Lboogy8
New Contributor
18 days ago

INTERNET GLINCHING

So just thought I’d stop in this forum & vent for a quick moment .

Internet connection has been randomly disconnecting this past week. Has occurred 3 times. No explanation, excellent WiFi signal, most updated equipment, no weather issues, etc.  Just randomly going out.  Cox has no explanation (of course). Only thing I can think of is they’re tryna push the ten bucks per month maintenance feature?? The rep was like, oh we will have to have a technician routed out.. blah blah… but then after a few minutes, internet pops back on??!

I truly wish there could be some cable/internet competition.  No one or nothing to hold Cox accountable. Just hafta swallow it.  Terrible

1 Reply

  • JulianN's avatar
    JulianN
    Moderator
    18 days ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!