SPam/Scam Emails
I have a question for you. Why do I receive approximately 10-15 spam emails from Cox? They appear legit until you look in the header and see it is from susieq@cox.net. The forms look. Usually, it asks you to update your mailbox they all have something to do with changing your password, your account having some strange activity or Cox is changing mail mail. box to a new format. Every email arrives that looks just like the legit emails. I see this causing a problem with senior citizens and technically challenged individuals. The thing that bothers me the most is they come through the Cox IMAP or POP servers. Are you doing anything about this? I know I send emails out to my organization and they go into junk folder. I would like to know what you are doing about this so I can educate others.Gregj8310 months agoNew Contributor962Views0likes8CommentsLeaving Cox
I will never buy Cox Internet service again as long as I live. Bet that! Charging consumers for APC benefit even though they did not transfer to another provider. Simply for cancelling and then using a outright lie of saying the APC won't give them the money unless you use a full month when the APC website states clearly that you must use "ANY" amount of service within the benefit period in order to receive it. Just a dishonest business which should not tout the fact that it is "family" owned.mrchris107310 months agoNew Contributor178Views0likes1CommentWhat does webmail "Not spam" do?
I have flagged several emails received (Windows 10 desktop) on webmail as "not spam". What good does that do because I still find future emails from same sender in the spam folder? Are those options saved to spam filtering just for my email address settings or used for some "global setting" voting?John222210 months agoContributor II77Views1like4CommentsSinged up for Gigablast, the promotional offer was taken away when the bill came.
My original online order was for the promotional price of $109.99 per month, I recieved an email confirming this as well, I was unsure how to connect to the service so I decided to go down the street to the cox store. Where I was told that he could get me a free professional installation as well as the wifi router free for 24 months as well as the countour stream player for 5 dollars a month. I waited a week for this professional install to actually come. Regardless when the bill ended up coming out to $240.08 I was furious. Not only was the promotional price taken away from me, but I was being charged for the router as well as the professional installation. This was all recorded in notes that the employee took down. I went back to the store and the employee agrees that this pricing was incorrect but he has no way of changing it for me, worse is when i contact support they claim to have no knowledge or record of the email and that the only price is the 119.99 price without any promotional offer for new customers. The "account manager" told me that the 109.99 price was for 500 mbs when I could literally see it on my device as I took a screenshot. Tell me if I am the crazy one or if I am actually in the right on this.Shnider10 months agoNew Contributor154Views0likes5CommentsWhat is “Network Management and Testing” data usage category?
What is “Network Management and Testing” data usage category? My data shows this as a usage category- no one can explain what it is. Is it a scam to bill Data through the Panorama wifi router to increase my bill?Herr_Schmidt10 months agoNew Contributor II772Views1like17CommentsI got a charge for an On demand/Pay per view movie I never ordered.
I know this has happened to another person before. I saw the same complaint on this forum.The very rude representative told me through the chat that I had to pay the charge. When I asked for a supervisor, he had the audacity to say that the supervisor would say the same thing. It's Sunday, so when I called the 1-800-234-3993 number it said it is after hours, so they're closed. It is very deceiving and fraudulent to charge a person for a service they never received or voluntarily ordered. How can I resolve this? I will contact Cox tomorrow and I need to speak with a supervisor.Jos200710 months agoNew Contributor125Views0likes2CommentsCOX LOW LATENCY DOCSIS OR GAMER ELITE SERVICE WHAT GIVES?
I had a great modem that produced Outstanding Service for it's specifications: The Motorola MB8600. It consistently got 6msec pings about 900Mbps down and 95Mbps upload with the cox gigablast service level. I have everything that can be wired, wired into my main network switch including all of my google nest wifi access points. My network is pretty solid. My issue is with the latency of the google home notifications from my doorbell and cameras are pretty laggy. I wanted to find a way to improve the lagg time from when a camera would produce an event to the time it would send me the event from my notification service. I researched all of the modems on the compatible modem list from cox and found only a couple of brands that i was willing to first of all trust motorola being my most trusted brand and arris my second. I researched the CableLabs Certified list of modems that support the LOW LATENCY DOCSIS standard and compared it with the cox certified list of modems to weed out the modems it wasn't apparent were actually qualified/certified. I got my list down to the Motorola MG8725 and the Motorola B12 modems. I ended up going with the Motorola B12 because I didn't need the wifi portion of the MG8725 because I was already invested into the Google Nest Wifi Mesh Network. After ordering the Motorola B12 i got it swapped out and activated through the chat app on cox. The results are less than expected. I haven't gotten to talk to a level III technician but the level one technician says that it's online and signals look good. Yes I'm able to verify that as well. Level Two Technician says yes the software and firmware match what COX lists as the applicable software and firmware on the modem. If the feature you asking about needs support I need to consult my third party manufactorer. Hello the feature I'm inquiring about is a CABLE SPECIFICATION FEATURE. COX OWNS this and is the only one who can touch this. My third party manufactuer can't do anything with my modem. It's hands off once it's online. Cox controls it once on the network. There is litterally zero setting on my modem I'm able to change, adjust, control, touch, affect, nothing. My question to COX, Is COX enabled the LOW LATENCY DOCSIS feature at this point or not? Just tell us. Also If so, Is the COX LOW LATENCY DOCSIS feature being advertised as the GAMER ELITE SERVICE?zxmcbv11 months agoNew Contributor487Views0likes25Commentswhere do I find router's Log in Credentials COX panoramic
I have this Panoramic wifi router pn: CGM4141COX, So I am trying or wanting to, change it from 5ghz to 2.4ghz. I have these instructions but when i go to login I am wrong. Where can i find my Gateway Login and Password?Marquee0611 months agoNew Contributor655Views0likes6CommentsCox Homelife service
I have had numerous problems when Homelife has had to send a technician to my house, even though I have complete care. Last month I needed a motion detector replaced, the technician was running late and then one showed up without calling, He said he was filling in for someone running late, he walked in took one look at my motion detector and said we don't carry those on the truck. He said you know Cox is getting out of the Homelife business and he said he already transferred his service. He said he would order the part and they would call to reschedule. I waited 10 days and called to inquire about my appointment, which they had no record of, and he never ordered the part and what he reported was that he didn't have time to finish my job when he came the first time, and I was going to call to reschedule. They sent out a new technician who replaced the motion detector in 15 minutes. Yesterday I was scheduled between 3 and 5 PM to have a technician come out and install some additional sensors that I was paying for. I had not received any call by 4:15 PM so I called in to see if he was going to be late. They told me he was already there, and nobody answered the door. I said I was a half a mile away and could have been there if he would have called. He then changed his story to say that he called and spoke to me, (obviously a lie unless I am senile) and I was going to meet him at 4PM. He said he showed up at 4 PM and waited a few minutes and I never answered the door. The fact is he never called. never showed up and my daughter who lives there was home from 3:45 PM. So now twice I have rearranged my schedule with their technicians who lied and did not show up when they were supposed to. So, my question is, maybe Cox does not care about Homelife, and they are getting out of the business, and should I already transfer to another service and reduce my Cox bill.brpillows11 months agoNew Contributor89Views0likes2CommentsStrange ARP behavior from COX gateway
Hello everyone. I have noticed some very weird behavior coming from my COX gateway. It appears to be answering ARP requests for any address at all, whether it's a routable IP or an RFC1918. Here's some examples: dude@asus_gw01:/tmp/home/root# arp 70.172.202.1 ip70-172-202-1.ri.ri.cox.net (70.172.202.1) at 00:a5:bf:0f:98:19 [ether] on eth0 So far so good, that 98:19 is a Cisco MAC if I'm not mistaken. But watch this (my router is running Asus-Merlin): dude@asus_gw01:/tmp/home/root# arping 172.23.66.169 ARPING to 172.23.66.169 from 70.172.202.120 via eth0 Unicast reply from 172.23.66.169 [00:a5:bf:0f:98:19] 10.982ms Unicast reply from 172.23.66.169 [00:a5:bf:0f:98:19] 10.315ms Unicast reply from 172.23.66.169 [00:a5:bf:0f:98:19] 28.359ms ^CSent 3 probe(s) (1 broadcast(s)) Received 3 reply (0 request(s), 0 broadcast(s)) dude@asus_gw01:/tmp/home/root# arping 10.12.34.56 ARPING to 10.12.34.56 from 70.172.202.120 via eth0 Unicast reply from 10.12.34.56 [00:a5:bf:0f:98:19] 10.193ms Unicast reply from 10.12.34.56 [00:a5:bf:0f:98:19] 9.733ms Unicast reply from 10.12.34.56 [00:a5:bf:0f:98:19] 30.616ms ^CSent 3 probe(s) (1 broadcast(s)) Received 3 reply (0 request(s), 0 broadcast(s)) dude@asus_gw01:/tmp/home/root# arping 192.168.251.78 ARPING to 192.168.251.78 from 70.172.202.120 via eth0 Unicast reply from 192.168.251.78 [00:a5:bf:0f:98:19] 514.899ms Unicast reply from 192.168.251.78 [00:a5:bf:0f:98:19] 57.161ms Unicast reply from 192.168.251.78 [00:a5:bf:0f:98:19] 339.865ms ^CSent 3 probe(s) (1 broadcast(s)) Received 3 reply (0 request(s), 0 broadcast(s)) dude@asus_gw01:/tmp/home/root# arping 8.8.8.8 ARPING to 8.8.8.8 from 70.172.202.120 via eth0 Unicast reply from 8.8.8.8 [00:a5:bf:0f:98:19] 14.494ms Unicast reply from 8.8.8.8 [00:a5:bf:0f:98:19] 10.901ms Unicast reply from 8.8.8.8 [00:a5:bf:0f:98:19] 11.579ms ^CSent 3 probe(s) (1 broadcast(s)) Received 3 reply (0 request(s), 0 broadcast(s)) dude@asus_gw01:/tmp/home/root# arping 55.55.55.55 ARPING to 55.55.55.55 from 70.172.202.120 via eth0 Unicast reply from 55.55.55.55 [00:a5:bf:0f:98:19] 10.376ms Unicast reply from 55.55.55.55 [00:a5:bf:0f:98:19] 10.203ms Unicast reply from 55.55.55.55 [00:a5:bf:0f:98:19] 9.972ms ^CSent 3 probe(s) (1 broadcast(s)) Received 3 reply (0 request(s), 0 broadcast(s)) This is very perplexing to me and I can't for the life of me figure out what's going on. Anybody else seen this or have an explanation? This COX device is literally answering for my local network's LAN addresses as well. Thankfully things are segmented enough that it all appears to be functional, but it is a real headscratcher and doesn't sit right with me. Seems like a FUBAR waiting to happen. Or maybe I just don't get how COX does things (entirely possible; I'm not very bright). Any light y'all can shed would be most appreciated. Thanks!mindprism11 months agoNew Contributor93Views0likes3CommentsWhat is “Network Management and Testing” data usage category?
What is the data usage category “Network Management and Testing?” Whatever it is has accounted for 62% of my data usage this billing cycle. I run an internet signal/speed test on my network on occasion, which takes all of about 30 seconds, but there’s nothing running continuously to my knowledge. What is this?ctfair11 months agoNew Contributor2.2KViews0likes15CommentsWSL2 Port Forwarding?
So I've got no issue port forwarding on my windows 10 server, it works fine, but the issue comes when I'm port forwarding for an application running in WLS2 on that same windows server. I configured WSL2 so that it uses the ipv4 address 192.168.0.100, and this works just fine as any device on the local network can ping 192.168.0.100 and get a response. My issue is: when I go to port forward 192.168.0.100 on port 27018, you can't port forward by IP address, rather you must first "select a device for this port forward." I figured the best way to add wsl2 as a connected device would be through my routers gateway control panel. I clicked on connected devices, then add device with reserved IP, I added WSL2 by entering it's MAC address and reserving 192.168.0.100 for it, and after a second WSL2 appears as a connected device under the "Online Devices-Private Network" tab. After only 2ish minutes though, WSL2 is moved down to "Offline Devices", which means I can't use it for the "select a device for this port forward" step, so there's no way to port forward 192.168.0.100 on port 27018. This is despite the fact wsl2 is certainly still connected and every device on the network can still access it with ping 192.168.0.100. Worst part is, if I chose "forget this device" in the cox wifi app, the app deletes my WSL2 entry so I can't interact with it anymore, but it's still saved under "Offline Devices" so the IP I reserved for it is permanently reserved for a device that will never go online. I've done this multiple times while testing, so addresses: 192.168.0.16, 192.168.0.17, and 192.168.0.100 are now permanently locked to devices who will never go online. Is there any way to port forward by IP address, or a way to make WSL2 not be dropped to "offline devices" despite being reachable by every device on the local network? If I am quick enough and port forward my wsl2 before it's dropped to "offline devices", will my router continue port forwarding 192.168.0.100 on port 27018 even after it's moved to "offline devices"? That would an okay workaround if so, I only haven't experimented because every time I make an attempt, I risk making more ipv4 addresses reserved to offline devices, and therefore they become inaccessible. If not the only alternative is to buy a better non-cox router right?SolvedVonaducci11 months agoNew Contributor272Views0likes3CommentsAdvance Notice for Planned Maintenance?
Hi! I am a crisis counselor who works at home overnights. I was just on the phone with a 13-year-old boy and his father because the boy was feeling like killing themselves. The call dropped right after I got the child to open up a little bit. This is the second time that it's happened now since the first of October. And in my line of work it can't happen. It's not an inconvenience, it's a tragedy. Is there no way that advance notice can be given to customers when planned maintenance is scheduled? Just because nights are more convenient for most people doesn't mean it's convenient for all. I realize that you all have a job to do but so do a lot of the rest of us. And my job is literally critical. I implore somebody in upper management to take this message seriously.genxmoxie11 months agoNew Contributor II143Views0likes4CommentsPort Forwarding, Correct IP not showing up in Cox's website
I've been setting up a minecraft server for some friends and I am running it on a separate desktop. I've gotten all the way to here where you have to port forward using the IP of the device but it's not showing up. It's discoverable on the network seeing as how I'm tapped into it from my main Computer. It's frustrating that you can't put in a static IP on Cox's website. About to purchase my own router and not deal with this.CJShaw11 months agoNew Contributor714Views0likes3CommentsWPS Button Issue.
So I have the homelife stuff and I want to set it up, except when I hold down the button on my modem to get it to do WPS it doesn't respond. It reminds white lit. If I press it after unhooking it and plugging it back up, it'll flash red at me instead. I've pressed the factory reset button on the back as well and that just returns it to being a flat white light. I'm suppose to get a blue light in response, correct? So why isn't it working properly. It is the Cox Panoramic Wifi Modem. The place where I want to put down the camera is not near the modem/close enough to use the ethernet cables. Does this thing have WPS settings that I need to set up? I tried finding them to no avail both within the modem settings and within cox's online modem settings (The one that actually requires your online acc login).abaker199211 months agoNew Contributor II9.8KViews0likes11CommentsUnstable internet connection
Having repeated issues with unstable connections due to extremly high packet loss. Currently to isolate the issue this test was preformed with the modem (Arris SB8200) hardwired directly to the PC, the modem was directly attached to the drop line outside. The issue beings at hop 2, packet loss will skyrocket before that specific address stops replying at all, shortly after that connection will drop all together.jeeprogue11 months agoNew Contributor343Views0likes5CommentsSlow and low upload
Network Impairment!? I have wifi connection and can stream and browse the Internet. I pay for the highest speed, so they say. But I have had insanely low upload for the past few days since it was windy. My upload should be 35 mpbs but it has been 0.06 - 0.17. They won't send anyone here because there has been a network impairment in my area. This service has caused me to loose 2 days of work for remote call center. This sucks. How much longer will this be for?outblesser11 months agoNew Contributor II153Views1like6CommentsCox Spam Filter is Broken - Can We Get Rid of It?
Is there a way to completley turn Cox's spam filtering OFF? It's more trouble than it is worth, making important emails as spam. Already tried calling the help desk. They could not help us. Please no suggestions like the "mark as not spam" thing. It's broken. I don't want to fix it. I just want out of Cox's spam filter. I'll deal with the spam myself.roy-rossi11 months agoNew Contributor90Views1like3CommentsUnable to send SMTP emails from iOS/iPadOS when not connected to Cox network.
Similar to issue here: Unable to send SMTP emails from Outlook when not connected to cox network. | Cox Community Basically, when I am away from home and connected to WiFi/Internet from a different telecom, my outgoing email does not work. When I am on my phone connected to Verizon wireless, it works fine. But (most recently) when I am connected to my daughter's in-home WiFi in Washington state, the outgoing email fails. This was when she was with Charter/Spectrum before and still occurs with the new ISP, Ziply Fiber. This happens at other locations as well. And since my iPad does not have a cellular plan, I am never able to send emails from that device when I am not at home. This is really problematic as I do most of my work from my iPad when travelling. PLEASE HELP!JeffBerger11 months agoNew Contributor89Views0likes2CommentsHow do I export my email folders?
I tried <cntrl> click and nothing happened. I'd like to export as plain text or to Gmail. Thanks in advance.newbury11 months agoNew Contributor II194Views0likes1CommentVery Slow Upload Speeds / Limitation of ISP wiring?
Hello! So I've just updated to a DOCSIS 3.1 modem and my download speeds have increased to the advertised rate on my plan (500+ Mbps) and I am very satisfied on that front. However, my upload speed hasn't budged from what it was on the previous DOCSIS 3.0 modem (10-12 Mbps.) Even when skipping my router and wiring directly into the modem itself. My plan is 500/500. I understand that the plan specified UP to 500 upload, not a guaranteed 500, but I thought at the very least after switching from DOCSIS 3.0 to 3.1, and after seeing an increase in my download speed, I'd at least see my upload increase a bit. Is it possible that the wiring to my residence isn't up to the task?stardog11 months agoNew Contributor124Views0likes1CommentWhere did all my posts go?
So I went to go sign in today and it gave me either 1 of 2 errors(see below). I dumped my cookies and tried a different browser and PC and still the same. Waited about 20mins and now I can login normally but all my posts are gone. Both my comments and my original posts. This was after my account was marked for spam. Did a moderator delete all my content? Why!? I have emailed Cox to follow up but would like a answer here.WiderMouthOpen11 months agoEsteemed Contributor15KViews0likes122CommentsSpeed drops to 30mbps
I am on the 500/50 plan, last two weeks my download speed would drop to 30mbps, i would have to power cycle the modem or reset it thru cox app, it works for about 2-5 days then it drops to 30 again. My modem is arris sb8200 and I logged in and checked all the power levels and snr, all are within range. I reset it to factory and will see how it goes. Just wanted to see if anyone alse having this issue, i am in Phoenix.bigd983411 months agoNew Contributor II559Views0likes13Commentsspeed locked at 30mbps
To start i thought i had a issue with an older router replaced it , did not fix to speed issues. I have talked with netgear support for my modem cm700 and they say that my isp needs to push a firmware update and that the modem is "locked in a default state at 30mbps.." please advise/ help with this situation. refrence points modem netgear cm700 net gears supposed firmwarev1.02.04 router brand new erro 6 proSolvedTR9511 months agoNew Contributor273Views0likes2CommentsUnable to delete messages in Cox webmail inbox
When I try to delete a message in my Cox inmail box, I receive this notice: "Error This message could not be moved to trash folder, possibly because your mailbox is nearly full. In that case, please try to empty your deleted items first, or delete smaller messages first." This cannot be the reason that I cannot move the message to the trash folder because my mailbox shows that it is nowhere near full. When I go the the trash folder, it shows: "Error An error occurred inside the server which prevented it from fulfilling the request." When will the error "inside the server" be fixed? I have been a satisfied Cox customer for over 25 years. Perhaps it's time to change.wayjay11 months agoNew Contributor II3.4KViews2likes5Commentshow to permanently remove an address from spam?
not sure why, but all gmail I received end up in spam folder. I pull one by one out of the spam folder, and marked them as "not a spam". However the newer gmails still end in spam folder, I was wondering how to solve this problem. Thanks!Poinsettia11 months agoNew Contributor3.6KViews0likes12CommentsCox Email Operational Issue
I have been having this problem for at least two months. Last nite used two different browsers, Chrome and Edge. Two computers. Could not delete only one message at a time for several messages, then log out of Cox and back in, try again and again. Been like this for weeks. Spam empty. Trash empty. 3.4 gig of 15 used. No way to put a "trouble ticket in". Seems like Cox is saying "go away kid, you botha me". I think I might after 20 years, "go away". What to do Ms/Mr MODERATOR??? Error This message could not be moved to trash folder, possibly because your mailbox is nearly full. In that case, please try to empty your deleted items first, or delete smaller messages first.Campmaster11 months agoNew Contributor III80Views0likes1CommentSporadic Internet
I've been having sporadic internet connectivity loss for the last two weeks. I have tried to solve this issue at least three times now. It was working fine yesterday or so I thought as the previous day I scheduled for a tech to come out so I canceled that. Come to find out that it isn't just my internet it's the whole area that is having issues. Why is it everytime that I try to get assistance I'm asked over three times if everything is connected correctly? This is beyond frustrating and for the price I currently pay for internet it's unncaceptable. When I check the app it also states no known issues. Even when you supposedly were updating services for two days last week... located in Iowa.AngryNoNet11 months agoNew Contributor118Views0likes1Comment3% Internet Speed, 3% Payment
I'm getting 30Mbps of my "Gigablast" guarantee...and there's no solution. It worked fine up until about 2:30 today. I'm positive it's something Cox changed on their end, because they've done something like this before. Last time they changed some protocol that refused to let my model of router connect, so I guess it could be worse...but yeah, maybe I should start only paying for the part of my service I'm actually getting...keep it up Cox and you're going to be getting 0% of my payment soon.CStones11 months agoNew Contributor II90Views2likes1CommentUnknown Connected Device
So I just upgraded modem/router to CGM4331. Everything seems ok, BUT! one of my connected devices is listed as a "Netgear Neatgear Nighthawk X6S (EX8000) Extender". I thought I had narrowed it down to my HP7855 printer, as I did a troubleshoot on it when unplugged and it did not connect. So I did a factory reset on it. NOW, it, the X6S, is still there, but it's IP is my Netgear EAX15 Wi-Fi extender's 2.4GHz band. SO, I don't know if you followed this but WTF! Is going on?JawKneeB11 months agoNew Contributor236Views0likes4CommentsSmall Business wi fi equipment
We have a small office with a stand alone Cox modemm, a firewall/ router, switch and wi-fi AP. Cox said they can offer a all one router/ switch/ wi-fi device similar to home panoramic equipment or managed wi-fi network. What device does Cox provide as all in one small business device?coxcommy11 months agoNew Contributor III35Views0likes1CommentThe Story of a 36 hour outage and some of the worst support on the planet
Hey Cox, there was recently a 36 hour outage in my area. And I want to talk about your handling of this situation especially from the support side, because this was the worst experience I've ever had with an ISP. On Monday around 1AM, internet in my neighborhood completely went down. No notifications were sent to anybody, and we had to find this out the hard way when we tried to get online for work. OK, network problems happen, that's understandable. What happened next is not. Despite calling several times, going on this forum, talking to email support, I was not able to get a straight answer as to what the problem was or when it would be fixed. I had to send no fewer than 5 angry emails to finally get a response that there was fiber damage that was being repaired. Why could you not have told all of the affected customers what the situation was the moment you knew about it? It's utterly disrespectful to people who are already paying way too much for this service. No estimate was ever given for the repairs to be completed. I refuse to believe that your trained professionals couldn't give us any sort of estimate for when they would be done. Again, totally disrespectful to your customers, many of whom rely on the internet for their livelihood and need to be given SOME sort of estimate for when repairs will be done. It's complicated, fine. But you can't tell us NOTHING. Early this morning, I was told in email support that the problem had been fixed overnight. After a reset was sent to my modem, I was then informed that actually the problem HADN'T been fixed. I was then given no fewer then 3 different deadlines for when it would be fixed, all of which passed without the problem being fixed, before being told there was just no more information, sorry. In another truly bizarre interaction on your email support line, the representative insisted on deadnaming me even after I requested that the name on my account be switched. To which I was told the only way to change the name on my account was -- I kid you not -- To fill out a physical paper form and FAX it in to you. Which was later proven to be COMPLETELY false as a different representative fixed the name issue in 30 seconds. I was then told this afternoon via text that the network outage had been fixed (only took 36 hours apparently). However my internet was not working. I spoke to THREE different tech supports, and got THREE different answers as to what the problem was The first support said that actually no, the network outage was not fixed, but it would be fixed in a few hours The second support said that the network was fine and the problem was definitely my modem which was too old and needed to be replaced, going so far as to gaslighting me into thinking the fact that my modem was warm means it must be past its service life (which, by the way, no Cox.... modems don't break after three years and need to be replaced. It's not a freaking car engine with moving parts. Stop lying to your customers to try to sell them modems. Absolutely outrageous) The third support said that the network and modem was connecting fine and they couldn't figure out why there was no internet, but they would send a technician. Lo and behold, none of the tech supports had gotten it right. I, somebody who does not fix modems and internet problems for a living, figured out that I had to go into 192.168.1.0 and re-setup all my router settings after the reset signal had been sent by tech support. Why does your tech support not know this is something that needs to be checked? I guess it probably helps you sell modems if people think their modem is broken. Let me also say how frustrating it is to constantly be talked to with patronizing corporate speak, on here, in email, and on the phone, to be gaslit into thinking things are not broken when they clearly are, and to be given insulting tokens like a $3 refund on my bill (which, by the way, customers SHOULD NOT have to ASK for a refund for services that were not provided. You need to make these refunds happen automatically when service is not provided for entire days at a time). Well cheers and have a good Thanksgiving.CoxBlox11 months agoNew Contributor II127Views0likes4CommentsSee data usage by device?
I went over my data usage for the first time this month. How do I see which devices are using the most data each month? This is such a simple request but I cannot find anything in my online account or the Cox WiFi App.WishIDidntHaveC11 months agoNew Contributor7.5KViews2likes8CommentsWhat am I even paying for?
Why am I paying over $100/mo for internet that doesn't work half the time? There's a 50/50 chance that when I get home each day that my wifi is down. My entire house is full of smart applications that require internet access for me to use. I'm walk into pitch black darkness, need to turn on the lights manually, which almost always resets them, requiring completely unnecessary wastes of time to reconnect them, rename them, and reestablish the scenes in my home just for me to have to repeat the process the next day. This has been happening for months now. It's 2023 and a major communications company can't figure out how to maintain a consistent connection. It's embarrassing. If I could go to any other ISP I would but the best I can get outside of cox is like 10mbps down. I hate it here. I hate Cox. Cox is genuinely the worst ISP you can have. Be warned. To whatever sorry agent has to read this, I don't need any special attention just literally do what I'm paying you to do: providing consistent internet.huntybunty11 months agoNew Contributor II98Views0likes3Comments- Greatdaysahead111 months agoNew Contributor207Views1like15Comments
Internet not working 3 weeks
Lake Forest California, 3 weeks, 2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi . i call support, "we are going to test the modem" all is good and that's it nothing i got the gigablast + unlimited plan, I work from home, video conferences, downloads large files SQL Databases. this issue is making me lost business and money Looks like Cox is not able to provide the service they offer and charge a considerable amount for it Multiple outages, unreliable service, if not the worst to 3 of the worst customer servicesHugocarera11 months agoNew Contributor348Views0likes26CommentsSpeed inconsistencies
We're supposed to be at the 500 mb level. Speed check on desktop thru wireless says about 50 mb but same check on phone says 200 mb. Of course neither is close to advertised level. But why such an inconsistency between devices in the same network? Guess I need more education in this area.trs111 months agoNew Contributor57Views0likes2CommentsNo shipping
So cox cant ship a modem... instead i gotta waste my time to go to a store to replace a modrm i have paid for FOR 8 YEARS.... YALL CANT AFFORD A STAMP? This bish been paid off for 7 years but yall still collecting a fee. You want me to go to a store that opens at 10am.. this is why people say yall suck. **bleep**, yall could drop it on the porch like an amazon man. Most inconvenient internet company, at least att can put crap in a box!!woodrow777711 months agoNew Contributor29Views0likes1CommentInternet services have been down all day. No ETA. What a joke
Reaching about 17 hours of downtime on a Monday of all days. Customer support has been unhelpful and now they're telling me this is a planned outage. Would have been nice to have been notified beforehand. The last ETA was over 7 hours ago.Coxoutageagain11 months agoNew Contributor II79Views0likes0CommentsAnother day, another catastrophic Cox outage
Anybody else on here 12+ hours into yet another crippling Cox outage without any warning or communication whatsoever? How is this acceptable, Cox? The water company doesn't do this. The power company doesn't do this. No other ISP does this. You are the sole company that has their entire service go down for several hours at a time, several times per year. What is the deal? What unforeseen event is happening that your techs can't fix within 16 hours? Is somebody setting off EMPs at your HQ or something? Can you maybe look into your chain of command and figure out who the incompetent link is so we can stop having our lives upended with these constant outages? This is freaking ridiculous.CoxBlox11 months agoNew Contributor II117Views0likes5CommentsInternet - stoped working precisely the same time as the start of the F1 race in Las Vegas!!!
What's the reason for this black out?Ranger20511 months agoNew Contributor54Views0likes1CommentCOX down in North Tiverton RI
Is COX down again in Tiverton RI today? 11.18.23 North Tiverton area, multiple times this week already.wpotvin11 months agoNew Contributor39Views0likes1CommentI cannot change my wifi router settings and channel
I wanted to change my 5ghz wifi channel to a lower one so my nintendo switch could connect to it I went on 192.168.0.1 to change it and it showed me this message. Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. To edit your Wi-Fi Network Name & Network password, please download the Cox Panoramic Wifi app or visit wifi.cox.com and it doesn't let me change itSolvedrossi_zap11 months agoNew Contributor775Views1like3Comments