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wayjay's avatar
New Contributor

Unable to delete messages in Cox webmail inbox

When I try to delete a message in my Cox inmail box, I receive this notice:


This message could not be moved to trash folder, possibly because your mailbox is nearly full.
In that case, please try to empty your deleted items first, or delete smaller messages first."
This cannot be the reason that I cannot move the message to the trash folder because my mailbox shows that it is nowhere near full. When I go the the trash folder, it shows:
An error occurred inside the server which prevented it from fulfilling the request."
When will the error "inside the server" be fixed? I have been a satisfied Cox customer for over 25 years. Perhaps it's time to change.

1 Reply

  • Hello,

    This is a known issue that we are currently working on resolving. The current work around that we have is to select the "Empty" multiple times. This should resolve the issue for now. I am truly sorry for any inconvenience this may have caused. 

    Allan - Cox Support Forums Moderator.