Forum Discussion

wayjay's avatar
wayjay
New Contributor II
7 years ago

Unable to delete messages in Cox webmail inbox

When I try to delete a message in my Cox inmail box, I receive this notice: "Error This message could not be moved to trash folder, possibly because your mailbox is nearly full. In that case,...
Problem deleting messages in Webmail
Allan's avatar
Allan
Moderator
7 years ago

Hello,

This is a known issue that we are currently working on resolving. The current work around that we have is to select the "Empty" multiple times. This should resolve the issue for now. I am truly sorry for any inconvenience this may have caused. 

Allan - Cox Support Forums Moderator.

  • sherry_klusman's avatar
    sherry_klusman
    New Contributor
    2 years ago

    This should NOT be an ongoing issue. This all started yesterday!!!!!!! The ability to delete messages is vital. I can't even delete what's in my SPAM folder. This is just another ding against staying with COX.