COX LOW LATENCY DOCSIS OR GAMER ELITE SERVICE WHAT GIVES?
I had a great modem that produced Outstanding Service for it's specifications: The Motorola MB8600. It consistently got 6msec pings about 900Mbps down and 95Mbps upload with the cox gigablast service level. I have everything that can be wired, wired into my main network switch including all of my google nest wifi access points. My network is pretty solid. My issue is with the latency of the google home notifications from my doorbell and cameras are pretty laggy. I wanted to find a way to improve the lagg time from when a camera would produce an event to the time it would send me the event from my notification service. I researched all of the modems on the compatible modem list from cox and found only a couple of brands that i was willing to first of all trust motorola being my most trusted brand and arris my second. I researched the CableLabs Certified list of modems that support the LOW LATENCY DOCSIS standard and compared it with the cox certified list of modems to weed out the modems it wasn't apparent were actually qualified/certified. I got my list down to the Motorola MG8725 and the Motorola B12 modems. I ended up going with the Motorola B12 because I didn't need the wifi portion of the MG8725 because I was already invested into the Google Nest Wifi Mesh Network. After ordering the Motorola B12 i got it swapped out and activated through the chat app on cox. The results are less than expected. I haven't gotten to talk to a level III technician but the level one technician says that it's online and signals look good. Yes I'm able to verify that as well. Level Two Technician says yes the software and firmware match what COX lists as the applicable software and firmware on the modem. If the feature you asking about needs support I need to consult my third party manufactorer. Hello the feature I'm inquiring about is a CABLE SPECIFICATION FEATURE. COX OWNS this and is the only one who can touch this. My third party manufactuer can't do anything with my modem. It's hands off once it's online. Cox controls it once on the network. There is litterally zero setting on my modem I'm able to change, adjust, control, touch, affect, nothing. My question to COX, Is COX enabled the LOW LATENCY DOCSIS feature at this point or not? Just tell us. Also If so, Is the COX LOW LATENCY DOCSIS feature being advertised as the GAMER ELITE SERVICE?