Forum Discussion

Poinsettia's avatar
Poinsettia
New Contributor
5 years ago

how to permanently remove an address from spam?

not sure why, but all gmail I received end up in spam folder. I pull one by one out of the spam folder, and marked them as "not a spam". However the newer gmails still end in spam folder, I was wondering how to solve this problem. Thanks!

12 Replies

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  • Ladybird's avatar
    Ladybird
    New Contributor II

    How can I permanently remove email going directly into spam folder BACK to my inbox when they are received.  Simply clicking on the 👍to say NOT SPAM does not work

  • Hello Poinsettia,


    I am sorry to learn of your spam troubles. Are the senders' email addresses saved in your address book?



    Latitia S.
    Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III

    Are all the Gmail different threads (different Subject lines) or the same email from different senders?  As you know, words can trigger filtering, such as "50% Off," so that could be the reason.

    • Poinsettia's avatar
      Poinsettia
      New Contributor

      thank you so much for your reply. the gmails are from different people with totally different subject