Forum Discussion

Poinsettia's avatar
Poinsettia
New Contributor
6 years ago

how to permanently remove an address from spam?

not sure why, but all gmail I received end up in spam folder. I pull one by one out of the spam folder, and marked them as "not a spam". However the newer gmails still end in spam folder, I was wonde...
Poinsettia's avatar
Poinsettia
New Contributor

thank you so much for your reply. the gmails are from different people with totally different subject

Poinsettia's avatar
Poinsettia
New Contributor
6 years ago

I may onetime marked one gmail as spam.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    As Latitia pointed out, if the sender is in your address book, it should be a safe sender.  You may want to review that one Gmail block for any "bigger" rule, such as block from this domain.  That's a stretch but worth a shot.

    • Poinsettia's avatar
      Poinsettia
      New Contributor
      6 years ago

      can you please let me know how to do it? 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        I don't use Cox webmail...if that's what you're using...but I could logon to find it.