Forum Discussion

CStones's avatar
CStones
New Contributor II
2 years ago

3% Internet Speed, 3% Payment

I'm getting 30Mbps of my "Gigablast" guarantee...and there's no solution.  It worked fine up until about 2:30 today.  I'm positive it's something Cox changed on their end, because they've done something like this before.  Last time they changed some protocol that refused to let my model of router connect, so I guess it could be worse...but yeah, maybe I should start only paying for the part of my service I'm actually getting...keep it up Cox and you're going to be getting 0% of my payment soon.  

  • RaquelD's avatar
    RaquelD
    Moderator
    2 years ago

    Hello, Cox does not shape, block or throttle internet traffic (https://www.cox.com/aboutus/policies/internet-service-disclosures.html) but we definitely want to investigate this issue. When you have a moment, can you please email cox.help@cox.com with your name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.