Port Forwarding on Cox Wi-fi App?
I am having trouble opening ports on my TG1682G Panoramic Wi-Fi router. I have installed the Cox Wi-Fi app, but it has proved unhelpful. Going to the dedicated section for port forwarding immediately throws an error message, saying "Something unexpected happened", with no further technical details that could help me diagnose the issue. I am running an up-to-date version of the Android Cox Wi-Fi app on my phone, and this feature fails to function both over cellular data and over Wi-Fi. There are other sections of the app that also tell me they "can't display [my] details right now", which may indicate an issue with the service the app should be connecting to. There is no other means of opening ports on my router, since the feature has been removed from all other services- accessing the router from the default gateway results in a redirect to wifi.cox.com, which has also seen its features stripped to move to the app. Many posts on this forum say "Buy another router". Maybe someday soon- but I'd appreciate help in finding interim/stop-gap solutions, even frustrating ones, if there are any. One post had a recommendation to reach out to an email, but they asked for a lot of personal information- so I asked for a phone number. No reply yet.
Can't delete port forward with Panoramic Wifi App.
As the title says. For some reason, I can not delete any of my port forwards with the Panoramic Wifi App. And I can't go to https://wifi.cox.com/network/advanced-settings to do it there cause for some stupid reason they put it to where it shows where you can download the app and they removed the feature of port forwarding from the router site that's connected to the IP address. If anyone can help me and tell me why they made if I have to be really blunt here, these stupid decisions that just make it more difficult.
Unable to create or edit existing port forwards (Panoramic Router)
I am currently unable to to modify or create new port forward on my Cox Panoramic Router. I have been able to make them in the past, without any issues at all. However for the last few months, when I attempt to make/edit an existing port forward I get a error saying message saying "We're having some trouble - Please try again. If the problem persist, check back later". (Screenshot: https://www.screencast.com/t/PmLOGrVKFE ) I've tried the following steps to attempt to resolve this: Restarted Gateway (duh) Cleared cache and cookies as well as attempt port forwards from 3 different desktop computers - same error Installed the "Cox Wifi App" on my phone (with wifi turned off) to remote manage gateway setting - same error (rules out a device or network issue) Factory reset the Gateway - Obviously this cleared my old port forwards as well as everything else, forcing me to manually re-configured my network... but I am still unable to create a new port forward (same error) At this point I am convinced it must be something with either the gateway itself, or a recent update changed something on Cox side with the remote management tool works. Has anyone else had this issue? Surely I can't be alone here!Cox port data throttle question
Multiple people in my house are trying to play the same game. The game needs to communicate over ports: TCP 54992-54994, 55006-55007, 55021-55040 From working at spectrum/charter in the past, I know there is a throttle limit for data when it comes to uncommon ports. I know service reps also have no idea what I am talking about if I were to call them. Most of our "head end" techs were unaware of this as well. My question is, who do customers contact or how do we convey to our ISP that data over certain ports shouldn't be throttled when multiple users need to use them?
