Internet Issue Years Later Still Happening
I have had cox's highest internet plan for as long as I can remember. I have had countless techs in my home including multiple maintenance escalation tickets called out for my issues. Still nothing changes. Every time I call to discuss the same issue, I get the same answers and have to fight to get escalated to a higher tier support so that someone understands what I am experiencing. I now chart all of my packet loss and am building a portfolio to seek legal action. I had the gigablast package which ran me $120.00 per month and can only use the internet efficiently approximately 35% of the time. As I am writing this post I have been incurring packet loss and disconnections for the past 3 hours. If a high tier cox tech would like to look into my account and see how many techs and issues I have had at my address, please do. I am going to keep posting all of my data graphs and information on the forums as calling and trying to get this settled is not working. All I can say is this has been an issue for years in my location and if I had the opportunity to switch providers, I would have left cox a long time ago. Please help! Feels like the traffic in my area is too much for our node and needs to be upgraded.
Gigablast speed keeps dropping to 25-30MB`
Hello - about 6-8 months ago I signed up for Gigablast. It worked great. My speed wasn't ever close to a gigabyte, typically between 200-400mb. In the past week it keeps dropping to 20-40mb. If I reboot my modem it goes back to 200-400mb, for a very short while, then drops back down to 20-40mb. I don’t know what to do. I have an Arris SB8200 and a TP-Link Deco AXE-5300. Both are less than six months old. HELP PLEASE???
Cox has disappointed me yet again.
This is a repeat from previous discussions. First, one of my email accounts was unavailable after numerous attempts as COX FORCED me to move to YAHOO - there was NO option and NO option to delete my email account. I followed COX's instructions to "Reactivate" and as usual they are invalid as there was NO such option. When I moved to YAHOO (no option), It would not even let me relabel it to something more meaningful. When I went the web version to see my mailbox - I get the "run around". I am done working with inept people that only want more money and provide less services. In addition to removing my email account, it deleted all notes attached to that account. Forcing me to re-invent. My suggestion to all COX users is just find another host for all your services. As a cox client for over 36 years - I AM DONE!!! Jim Mac Isaac macjj@cox,net
Bounce-back notification on deleted email account?
I did not choose to accept the forced transfer to Yahoo mail. Instead, after receiving the surprise email from Yahoo one morning & being locked out of the webmail interface, I utilized Outlook to download my emails from the POP server and did my best to delete the account. I say did my best because once you're locked out of webmail, the hotlink to "Delete email" under your email address on the Manage Users windows isn't there. But support assures me it's deleted. So my question is, why do I not receive a bounce-back notification (aka failed delivery message) when emailing that address from another account? Useful answers, not just links to this page, much appreciated. Thanks in advance! Cox Cable & Internet Customer
Cox website won't display my bill
Has anyone had this problem? When I log into the Cox website and navigate to Billing, I can't display my bill for April. I get the message "We're unable to display your PDF statement at this time. Please try again or chat with us for quick support." Same thing for my March bill. But February displays JUST FINE. And other earlier months as well. It's not a connection problem: the rest of the site seems to work. It's not that I don't know were to find the page, because I can display older bills. But the current month and the one before give me errors when I try to select them. Has anyone else had this problem?Planned outage…scam?
I received a door hanger and email regarding a planned outage next week. Called CS and they said they didn't see any emails on that so ignore it. They've been diffing in the neighborhood and installing cable for several weeks. I work from home and need to know if this is a scam or not.
Another Yahoo Question (not recognized)
I have been procrastinating with the whole transition but finally remembered to do it today. One problem, I followed the instructions from Cox but Yahoo doesn't recognize my email. Tried it on my phone and now on my laptop and am coming up with nothing. If I'm being honest it could just be I'm dumb and not good at this kinda thing but at this point I'm stuck. Anyone had this same issue or know how to resolve? Or did I just miss the window for a normal transition?Missing Archive Emails.
My Cox email archive folder shows 0 messages. Ironically, I just saved an email from U.S. Passport Office to the archive yesterday. Now, I have no access to the email. 04/18/2024 Puff it's gone. Years of important saved emails in the email archive folder... vanished. What can anyone do?
Email transition from Cox
After receiving the Yahoo email and without accepting their terms & conditions, may I still download & remove my data from the Cox pop server via an email client like Outlook? If so, can you please confirm the following is still correct? When using these, I'm getting a time out error. Thanks!Worst wifi
I’ve had techs come out and tell me I have good signal but I do not. All my videos buffer and if you want to game you can go ahead and forget that because it will not load. I paid $90 for 500 mpbs so I should have no issue with my wifi. I’ve gotten a new modem and that did not help either. This has became extremely inconvenient for me and I would not recommend this wifi to anyone. Now I have to wait almost a week to get my new equipment delivered to get new wifi. Has anyone else had this experience with them?Yahoo taking Cox Mail
Should Cox be responsible to it's customers, to see that YAHOO is doing a decent job of taking over the Cox Accounts and ensuring that their system is working? I converted account # 1 over, and am NOW seeing this error - Unable to send or receive messages for the Cox (doug1680) account. Header download for the 'Software Licenses' folder did not complete. Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system. Server: 'imap.mail.yahoo.com' Windows Live Mail Error ID: 0x800CCC0F Protocol: IMAP Port: 993 Secure(SSL): Yes Well - AND - I don't think I am running low on memory, NOR do I think my DISK is low on space. This is a problem specifically on Yahoo, and someone should be responsible to Cox Customers to see that this transition works properly.
No Service
This is my second day of having no internet access. I'm stunned that Cox finds it acceptable to refuse to even speak with customers calling about it. Their message said they don't have any idea as to when service will be restored. My concern is that if Cox doesn't have a clue as to the nature of the problem or any timeline for its fix, who does? This truly doesn't seem like a good way to run a circus! Can anyone give me a clue as to how to interface with Cox and get at least answers, if not problem resolution?
Blinking orange/white
I’ve been having issues with my wifi for the past 3 days. It went from spotty to nonexistent. The light on the router keeps flashing, switching from flashing orange for a few minutes to flashing a white/green color for a few minutes and so on. I’ve tried resetting it, unplugging it and replugging it, and it just keeps doing it. How do I fix it?Cox Email Transitioned, Cell Phone Questions
I successfully moved my email over to Yahoo. When I open Yahoo on my Google Pixel cell and click the Inbox, I receive email. However, I do not see a Compose or Contacts Button or any Folders. I have to do all that work on my PC laptop. Do I need a special app for cell or am I missing something?CNN error message
I like to watch CNN online and had been doing so for a long time with no issues. Suddenly, starting a few weeks ago, the following issue has been occurring: as the video is playing, a message will be displayed on the screen that says "The sub-error code and message will contain additional information about the underlying cause for this error. The result of one or more tracking beacons was unsuccessful". The video and audio continue to play, but controls are disabled, specifically, the mute / volume control, pause, rewind and fast forward. Is there a solution to this problem?Canceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cable they installed connecting to the telephone wires (not sure what to call them) to the inside of my house to the router. A cox electrician installed that wire. I’m not touching it. But they said I’m supposed to return it. And they aren’t saying if they will send someone to disconnect it. What have you guys returned if you canceled the internet services?
Subpar Performance - Connection Status Question
Good Afternoon, I have Unlimited Gigablast and for the most part I don't have much to complain about, but there are times that I notice.. I want to call it latency but that is not quite right. I'm starting to wonder if the wiring in my house or from the pole to my house is degraded, but maybe everything is fine. My question lies in the following images. Are these signal strengths & Corrected and Uncorrectable numbers reasonable for a standard cable connection? These numbers are from a 9d17h uptime on the cable modem. In High Regard, JasonCox email to yahoo email
I recently attempted the conversion of cox mail to yahoo mail. I use Outlook on my laptop and the Mail app on my iphone. After I changed the settings to incomingimap.mail.yahoo.com and outgoing smtp.mail.yahoo.com- I opened Outlook and I only had the basic folders and emails (Inbox, drafts, sent....) - all of my created folders were gone. I am able to receive and send from Outlook. On my iphone I have all my folders but was unable to receive email until I added Yahoo to the account. but I can't send from my Iphone - I get the following error message "Cannot Send Mail" The user name or password "user@smtp.cox.net" is incorrect. I can't find where the smtp.cox.net still exists. Any help would be appreciated.
DOCSIS 3.1 not showing up with new SB8200
So.... Everything was working fine on a Arris CM8200A DOCSYS 3.1. All good. Then I had connectivity issues, which started with Cox telling me it was an issue on my end and I should upgrade service (more money). The issue ended up turning into outages over the next two days. Still could not connect. One service no show and then the second service call. The second service call was quite good. Checked and replaces something at the curb, replaced some cables, a bunch of ends, a couple splitters, checked signal all over the place and said it was spot on. When all was said and done, my modem was dead. So I ran to the store and got a SB8200 DOCSIS 3.1. Hooked it up, got it registered. It's working, I have internet, but no DOCSIS 3.1. I did find this article: Not receiving DOCSIS 3.1 | Cox Community, although not much help Been on that stupid Cox App, that keeps dropping chats, for hours a day over a few days. It should not be this hard or take this long. I was told twice (once by CAG) to call the manufacturer because Arris needs to address/configure something and the problem is with the modem. I have called a number of times. Arris states that there is nothing to configure in the modem and it is dependent on the signal from the ISP. If it is getting a signal, then it is working. This makes sense to me. I did reset the modem twice with that little switch. Cox has reset it at their end. Cox tells me they have re-provisioned the modem like it was a new one again. No improvement. I know we have had historic problems with service. On neighbor says he is running an old DOCSIS 2.0 (so he says) and his wife complains that it drops her VPN quite often, and I have another neighbor that is similar to ours, it drops about once or twice a week, usually on the same day. Sometimes cable tv gets pixelated but when reported, apparently that is the signal Cox received. From all this I feel like I know where the problem lies, but Cox keeps pointing me in other directions. Any ideas on how to get my DOCSIS 3.1 working correctly? Please let me know.What's happening to my incoming email?
Since January, Cox has been warning me of the switchover to Yahoo. I finally received notice that my account was ready to switch on Apr. 7. I tried to follow the instructions but when I seemed to have done everything they required, I got a message to the effect that the system was unavailable and I should try again later. But I had a plane to catch, so I couldn't try again later. Furthermore, I am out of the country for most of this month. Nonetheless, I notice that I am not receiving messages sent to my Cox account, even though I never successfully completed the switchover process. I understood that nothing would change to our Cox accounts until we had succeeded in switching over. But obviously, something has changed. What's happening to my incoming messages?Email transition to Yahoo
I have tried to use Outlook and the POP and SMTP are pop.mail.yahoo.com and smtp.mail.yahoo.com, respectively. I have used the appropriate SSL/TLS settings, user name, and password. I know that I have the correct password as I have logged into the URL several times. I have literally done this 100's of times over my 30+ years in IT. Each time I try to complete the setup and login I get an error about the settings. I called Yahoo and was waiting on the phone for 30 minutes and 15 seconds with NO reply. I called Cox and was told that if I don't buy customer care that I need to call Yahoo. I currently spend in excess of $3,200 per year and since this last "upgrade", have not had any consistent service from Cox. I've had my coax replaced, my splitter, the coax connections, and have had the interior and exterior tested for connectivity. Still having pixelation on the TV and Internet outages. I have my 3rd appointment setup for tomorrow. Why am I paying over $3,000 per year for essentially NOTHING for the past week and 1/2? Has anyone had similar issues with the transition to Yahoo mail and the Outlook POP/SMTP settings? Thank you.Can I choose transition start date?
Is it possible to choose or delay the individual Cox/Yahoo transition conversion date? Due to out of country travel plans over next month, it is impossible to deal with all the steps necessary for a successful transition. The easiest would seem to allow a Cox customer to postpone for a month etc. Or consider asking customer to accept or defer in an email when it gets close. It's impossible for me to believe all of the "stories" posted here can be resolved if traveling in Europe or Spain, etc. Do we get toll-free telephone customer/tech support from all over the world to resolve issues? PLEASE help!Cox and MLB blackouts
Cox Communications has never understood MLB blackout policy. For years I had customer service people tell me they weren’t carrying the Fox Sports MW (Now Bally Sports) Cardinal broadcast because of blackout policy. I could never make contact with anyone knowledgable to explain that they had it backwards. Then the last two years the problem corrected itself and everything was fine. This year—HERE WE GO AGAIN. Friday night MLB network carried the St.Louis-Arizona game but it was blacked out here to protect local broadcast rights. That would be to protect Bally’s broadcast. But Cox didn’t carry the Bally game—probably because it was on MLB network. They have it backward. Sunday they did the same thing. They carried Saturday’s game because it wasn’t on MLB network. Bally Sports is NEVER blacked out in this area. The MLB blackout policy is to protect local rights holders like Bally. I understand all Oklahoma programming is done in Atlanta. I wish someone would explain it to them. It’s really rather simple…unless you are simple minded.Will Yahoo let me store messages outside of Yahoo?
I use Thunderbird, and I'm very happy with it. One thing I do routinely is use filters and similar devices to store messages outside my Cox account's message space. For example, all messages sent via my Cox account, as well as other email accountsm are stored in another email-provider's storage space; all incoming Cox emails containing the word "unsubscribe" are stored in another folder ("subscriptions") on another provider's storage space, so I can view them when I can and they don't fill up my inbox. Will I be able to do this with Yahoo email? (Please note. I deliberately avoid email apps on mobile devices, except MacBooks, because I have not found a mobile app that affords this level of functionality. So, I'm really only talking about Thunderbird on MacOS.)3 Days with unstable internet
The issue started 3 days ago. The Internet is totally unstable. It is unacceptable, as I work from home. I was initially able to find a Cox hotspot, but then couldn't. All I get from Cox is, "We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates." Really? No one else around me is complaining about having crappy internet service, so I'm not sure if I'm buying into the issue. This is the worst! I am looking for an alternative provider at this point. Customer Service is clueless as to an ETA for resolution. This is the worst ever!Internet issue
Issue has been a problem for months now. New modem does not fix the problem. Resetting the modem does nothing as well. On my modem's page, there is a massive amount of uncorrectable errors on channel 10. Refreshing the page adds thousands more uncorrectables. Channel 10's SNR fluctuates wildly per refresh. This is making my internet very unstable. Help.Help! I already have had a Yahoo account for years.
Help! I already have a Yahoo account for years. Now what do I do to complete the transition? Did Yahoo create a new different abc@yahoo.com account and password? Or a abc@cox.net account? I don't see any information for users with TWO yahoo accounts. I can't log in! Does it matter if server settings are both POP or IMAP or mixed? for this transition. Need some detailed instructions. (I've looked and searched but not found anything yet for this situation.DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the featurecox internet package order and the actual internet service account was not same!!!
I made a cox internet package order for Fiber250M+ pano wifi + complete care via coxcablespecial.com and I got my order confirmation email including all the package details and scheduled installation date. Then after the internet has been installed in my home, I made cox account and found out my internet package didn't include complete care. I contacted Cox customer services many times, went to cox store in person and they kept denying , my package didn't include the complete care and I need to pay for it if I want to add onto my account. I showed them my order confirmation email and they kept denying it's not in their system. I tried to call to the number from coxcablespecial.com 855-775-4442 and they hanged up on me few times, and the agent even asked me to give my credit card information (even cox didn't have any of my credit card info yet to cross verification) asked me all personal info including DOB and then suddenly asked me to give my credit/debit card info, which is so weird. After trying to contact every customer services as much as I could, they still deny to add the complete care into my package. Even when I made the order, professional installation is free and now after they installed, there is 60$ relocation of router fees showing up in my bill. I said this is my first time installation, how can there be " Relocation of router " since it's first time set up. And they kept saying, I need to pay anyhow, no matter it makes sense or not. This is very frustation and I feel like I am being cheated so badly and can't do anything about it. I am also very exhausted and already get sick of spending soo much time on trying to contact Cox about it. Since they are the only fiber internet provider in the area, this is how things are here ??
Worst customer service and scam charges
Has anyone ever dealt with Tejaswini? The only response I received were very generic. This person did not answer any of my questions directly and answered with wrong statements. The person said that I was informed about the charge by the tech? Really? I didn’t know that employees are compulsive liars at this company! I signed up for the internet service. When we tried to set it up I called and informed the employee that the internet isn’t working. The tech came out and fixed it since something has to be adjusted on the outside connections. On my bill I saw a $100 charge for an installation fee. This is such a scam. Nowhere did I sign or agree to anything. The employee at the phone or the tech did not disclose anything either! Cox is the worst provider ever and a scam! Unfortunately, there are no other options in this area because I would cancel immediately!Hotspot Connection Issues
I have been able to successfully connect to a mobile hotspot for awhile now, but, over the past few days, I have not been able to connect to it. The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin. I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful. I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thank you!Blinking Yellow & Green Light
When we first got this wifi modem and tried to hook it up ourselves it didn’t work. So then we had to pay $75 for a technician to come out when we obviously tried to do it on our own! These crappy modems you guys provide aren’t built to set up on your own! I have now had this wifi for two weeks, not even an entire month and it keeps going out! One minute it’s flashing a yellow light and then 5-10 minutes later it’s flashing a green light! Customer service is horrible because all they do is troubleshoot and if that doesn’t work, a technician has to come out and now we have to pay another $75. So this is strike #2, if another issue arises we will definitely be getting a different WiFi provider because this is absolutely the worse experience we have ever had with WiFi!Yahoo! email charges
So I discover that Cox is forcing its email users to go to Yahoo!, but it's a bad deal. My main gripe is that Yahoo! wants to charge $5/mo for a basic service like email forwarding. This really sucks. Also, getting MS Outlook to work with Yahoo! has been a confusing process. I got it to work, but....geeeesh! I am tiring of Cox. Its ISP has become unreliable as of late. Who needs cable anymore? The only real difficulty is telling everyone who contacts me by email of a new email address. That's like hundreds of contacts.
Internet
Cox Communications Internet Discussions8,137 Posts
