Forum Discussion

AZ-Phoenix's avatar
AZ-Phoenix
New Contributor
6 months ago

85224 regular service outage

For over a week now I’ve been having regular service interruptions. Some for short stretches some long stretches. Each time your app says there is an outage in my area.  I work from home and dependable internet is key to me keeping my job. Please find a permanent fix. Also, will my bill be prorated for all this down time? I’ve had to find other places to work from. Fix this please. 

  • SharielH's avatar
    SharielH
    Moderator
    6 months ago

    Hi AZ-Phoenix, 

     

    I am sorry you're having issues with outages in your area. We work from home as well and understand the need for reliable service. The community cannot assist you with outages or your bill. Please send us an email to Cox.Help@Cox.Com with your full name and address for assistance. Also, please include the link to this forum.