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luvlife99's avatar
luvlife99
New Contributor
2 months ago

Planned outage…scam?

I received a door hanger and email regarding a planned outage next week. Called CS and they said they didn't see any emails on that so ignore it. They've been diffing in the neighborhood and installing cable for several weeks. I work from home and need to know if this is a scam or not.

1 Reply

  • Hello,

     

     

    We do tend to leave doorhangers when the project is just about to start. Emails are usually sent in advance as well. I apologize that you did not receive one. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. Since you have a question pertaining to your address, I recommend emailing us at cox.help@cox.com, or messaging us on Twitter or Facebook so we can investigate further. Please include your name, address, and a link or reference to this post. Thank you.