cox internet package order and the actual internet service account was not same!!!

I made a cox internet package order for Fiber250M+ pano wifi + complete care via coxcablespecial.com and I got my order confirmation email including all the package details and scheduled installation date. 

Then after the internet has been installed in my home, I made cox account and found out my internet

 package didn't include complete care. I contacted Cox customer services many times, went to cox store in person and they kept denying , my package didn't include the complete care and I need to pay for it if I want to add onto my account. I showed them my order confirmation email and they kept denying it's not in their system. I tried to call to the number from coxcablespecial.com 855-775-4442 and they hanged up on me few times, and the agent even asked me to give my credit card information (even cox didn't have any of my credit card info yet to cross verification) asked me all personal info including DOB and then suddenly asked me to give my credit/debit card info, which is so weird. After trying to contact every customer services as much as I could, they still deny to add the complete care into my package. Even when I made the order, professional installation is free and now after they installed, there is 60$ relocation of router fees showing up in my bill. I said this is my first time installation, how can there be " Relocation of router " since it's first time set up. And they kept saying, I need to pay anyhow, no matter it makes sense or not. This is very frustation and I feel like I am being cheated so badly and can't do anything about it. I am also very exhausted and already get sick of spending soo much time on trying to contact Cox about it. Since they are the only fiber internet provider in the area, this is how things are here ??