Forum Discussion

nwaynway's avatar
nwaynway
New Contributor
9 months ago

cox internet package order and the actual internet service account was not same!!!

I made a cox internet package order for Fiber250M+ pano wifi + complete care via coxcablespecial.com and I got my order confirmation email including all the package details and scheduled installation...
StephanieS's avatar
StephanieS
Moderator

Hi Nway,

 

 

I'm so sorry to hear that you've been through so much just to get what you ordered.  It looks like coxcablespecial.com is an authorized dealer for our services but that's not our website.  I'm going to need you to please send me the Cox PIN so I can take a closer look at your account and see what I can do to help you with the Complete Care.  Thanks!

 

 

Steff

Cox Social Media Support Specialist

nwaynway's avatar
nwaynway
New Contributor
9 months ago

Hi Steff, 

I think my cox pin is****. Pls try it. It's been very frustrating for my service package. See if you could help to solve this. 

 

Thank you,