Forum Discussion

michaellaux's avatar
michaellaux
New Contributor
2 months ago

3 Days with unstable internet

The issue started 3 days ago. The Internet is totally unstable. It is unacceptable, as I work from home. I was initially able to find a Cox hotspot, but then couldn't. All I get from Cox is, "We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates." Really? No one else around me is complaining about having crappy internet service, so I'm not sure if I'm buying into the issue. This is the worst! I am looking for an alternative provider at this point. Customer Service is clueless as to an ETA for resolution. This is the worst ever! 

1 Reply

  • michaellaux

     

    I'd be more than happy to take a look at your account.  Please send me an email at cox.help@cox.com and include your full name and address along with a link to this forums post.  Thanks!  

     

    StephanieS

    Cox Support Forums Moderator