Forum Discussion

Don_Camillo's avatar
Don_Camillo
New Contributor II
8 months ago

CNN error message

I like to watch CNN online and had been doing so for a long time with no issues. Suddenly, starting a few weeks ago, the following issue has been occurring: as the video is playing, a message will be displayed on the screen that says "The sub-error code and message will contain additional information about the underlying cause for this error. The result of one or more tracking beacons was unsuccessful". The video and audio continue to play, but controls are disabled, specifically, the mute / volume control, pause, rewind and fast forward. Is there a solution to this problem?

  • Don_Camillo's avatar
    Don_Camillo
    New Contributor II
    8 months ago

    Some additional information: If I reload the page, the message will be cleared and the controls will be restored, however, after some time, the error will usually return. Also, the message is cleared during commercials, but will reappear when the CNN broadcast resumes.