Forum Discussion

Meganpepi's avatar
Meganpepi
New Contributor
2 months ago

Hotspot Connection Issues

I have been able to successfully connect to a mobile hotspot for awhile now, but, over the past few days, I have not been able to connect to it. 

The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin.

I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful. 

I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thank you!

2 Replies

  • Meganpepi

     

    Hi, please send me an email and include your full name and address so we can look into this for you.  You can send your email to cox.help@cox.com.  Thanks!

     

    StephanieS

    Cox Support Forums Moderator

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Have you made any changes to your Cox Internet service lately? Changed password, changed the level of service?