Slow Downloads / Fast Uploads
I was having a issue for two days where the downloads were 1Mbps and uploads where 50Mbps. Contacted Cox who said I need to replace my modem (DOCS 3.1 which is 4 years old) to get the speed back. I woke up this morning and the normal downloads speeds have returned. I'm using the same equipment! It would be nice to know what was fixed to have the download speed returned and to have better technical help rather than replace your equipment which was not the issue. There has been lots of work in the neighborhood recently with under ground lines.dtodddan2 months agoNew Contributor45Views0likes1CommentCox email moving to Yahoo.
I called it! I heard this rumor a couple months ago and the moderators denied it. Get ready! https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html PS. Thanks for the heads up from this Reddit post.SolvedWiderMouthOpen2 months agoEsteemed Contributor54KViews3likes19CommentsHas anyone switched over to quantum fiber from Cox due to poor service?
Has anyone left Cox like I’m about to do and gone over to quantum fiber? Any experiences quote with quantum fiber? We’ve been out of Internet for eight days now since the storm and had power the whole time there’s no reason for this and will not give us anytime for fixing itSolvednekountze2 months agoNew Contributor152Views0likes1CommentWorst Service EVER!
Had internet starting Sunday (after the storm). Lost it yesterday around 6:30 AM. Still don't have it back after 24 hours. Called and got the script read to me. Just spent 5 minutes on a chat to have the same script provided that is on my screen when I sign into the app. Vague assurances that it will be restored 'soon' and they're working 'quickly' to resolve the issue. Why can't anyone tell me why it's down and the anticipated resolution time? COX!! You do know there is competition now and I'm not forced to stay with you??palac2 months agoNew Contributor38Views0likes1CommentInternet Glitches
It’s becoming a lot more frequent. My internet starts to glitch. I notice it when the apps on my phone start to slow and then all of a sudden, my smart tv goes out. I have reset the modem numerous times. Do I need to get a Cox tech out??Jrkanady2 months agoNew Contributor26Views0likes1CommentSlow, Static, distorted Internet
I had 1 tech to come out to my home on 07/25/2024 the guy went into my son’s room to check the modem. He said that the modem was good he went on top of our house and then went to the pole in the backyard. He advised that it was a main line issue and that he was submitting a ticket. I work from him so I was and still am struggling with getting through work on a daily. I set up another appointment for the following week because I was advised 24 to 48 hours it should be fixed. The second guy comes at 4:45pm I scheduled 3 to 5 without anything and says there is nothing that he can do because this is a Third Party issue. He also said I cannot tell you the companies name but this has been going on for months. Smh this is not what I wanted to hear and also he said we are not sure on when the Third Party is fixing their issue so we can fix ours. I have been losing money at work due to having to leave work early no internet static calls calling COX back and forth I should not have to do this. No amount of credit is helping me with my job performance. Another guy shows up out of no where and says the same thing as the second guy and then says we cannot tell you who the Third Party is???? So now I am having to go work at my sisters house due COX and no one knows if this issue is even being fixed at this very moment. I am beyond FRUSTRATED and HIGHLY UPSETjessetasha12 months agoNew Contributor67Views0likes1CommentRelocate router
Hello I want to relocate my router to the master bedroom. What days do you have available?nancy_mbh2 months agoNew Contributor33Views0likes2CommentsWorst Customer Service
I am so beyond frustrated with this company right now. I moved to a different city where cox is not available as an internet provider. I had called 3 different time and chatted with several representatives who will not cancel my service!!! You all must be really hard up. This is crazy.Solvedtaylorrsouri7112 months agoNew Contributor101Views1like2Comments- zizumbog2 months agoNew Contributor103Views0likes3Comments
No Connection
Haven’t had a connection since last week. I’ve tried resetting the modem, restarting the gateway, unplugging things, even talked to tech support! Ha! They suggested that I pay an additional cost for better connection claiming that there was nothing that could be done. I haven’t had an issue before this. The wifi lights flash continuously without turning solid.sneezingkraken2 months agoNew Contributor87Views0likes1CommentLow Download Speed with Significant Amount of Corrected/Uncorrectables
I have 500 Mbps download, but over the last few weeks, I've been struggling to get 30 Mbps download. (Upload speeds are where they should be) I'm seeing a significant amount of Corrected and Uncorrectedables and think that is likely what's causing it. But don't know why there are so many. SnR and Power levels looked good for the locked channels based on what I've read. (The image above shows the status after rebooting less than 12 hours ago) I replaced my previous modem (replaced with Arris S33) thinking it may be the problem, but it did not solve it. Next is replacing the coax from the house connection to the modem. (Direct line to modem, no splitters except for splice at the input.) Any other ideas or things to troubleshoot before I get a technician out?fragilityV12 months agoNew Contributor112Views1like5CommentsWifi Dropping
I continually manually reset my modem and through the cox app as well and my internet still is dropping for 1-2 minute intervals every hour or sometimes more frequently. This has been constant for months, so much that working from home is dreadful as any call can drop anytime it seems. We even had a tech come out, but he said that all looks good from his side and there's nothing he can do. Any thoughts, ideas or help?3M2 months agoNew Contributor72Views0likes3CommentsCox Is Throttling My Twitch Stream, I Want A Refund. Maybe Class Action?
I see countless people on here complaining about Cox throttling their internet speeds on certain ports like they are doing to me now. I demand a refund for my service. It is unethical and illegal to advertise a service and then throttle it. I suggest that you stop these shady practices now. Consider this a strong warning from a citizen who will not put up with this.UnhappyCustome22 months agoNew Contributor623Views1like4CommentsDisappointed
I've been with Cox for 10+ years and it seems now they do not care about their customers. I had financial hardship with our AC going out and when calling Glen in the loyalty department couldn't be more uncaring. Cox is another monopoly honestly and hope they get in trouble like other similar businesses. Honestly I think century link only exists to say that there is competition but who really uses them anyway.kszaf2 months agoNew Contributor50Views1like1CommentInconsistent conmection
Starting over the weekend there has been times where the internet will go down for up to 20 minutes at a time. I was sent a new router by Cox and it has been happening since then. I am unsure if it is because of the new router or if it’s a coincidence, but it is hindering my ability to work from home for my job. No outages appear on the outage page either. Very disappointed in this.michelle_3252 months agoNew Contributor23Views0likes0CommentsMassive fee increase
I have been a loyal Cox customer for 32 years. Today, I got a text message from Cox out of the blue (as in no advanced notice that this was going to be happening) that my internet fee just went up 30%. Absolutely outrageous. The only way I could keep my current rate is to cut my speed in half. I do not understand how a business can treat customers this way, and am strongly considering switching to my phone provider for internet service. A friend just got slammed with the same fee increase and after a frustrating phone conversation with a Cox customer service rep, managed to eke out a measly $6 discount. Seriously, Cox? Do better.LisaN2 months agoNew Contributor202Views2likes8CommentsToo many outages for no apparent reason
There have been too many outages that are not storm or accident related. I'm now experiencing my second outage in a two day period. Less than six months ago, I experienced five outages in a one week. Some at Cox said it was unexpected, while other said it was scheduled maintenance. Less than six months ago, I experienced five outages in a one week. Some at Cox said it was unexpected, while other said it was scheduled maintenance. I am currently to be attending an online meeting, but since I'm missing it, I suffer a loss for my business. So it's more than just an inconvenience. And anytime I try to find out what's going on. I have to re-register for notification, if I need to contact, someone in the chat I have to provide my name, my phone number, my pin, the answer to security question, all even though I went onto the chat through my registered information on the app. It almost seems like you're intentionally trying to dump your customers.joneangel2 months agoNew Contributor156Views0likes2CommentsWire connection fell to the ground
The internet line between the utility pole and the apartment where I live lost slack and is now on the ground. I still have service but the line poses a trip hazard as well as running the risk of being run over by a lawnmower.Zume3 months agoNew Contributor26Views0likes1Comment500 plan speeds drop to 30mbps
A few weeks I noticed my speeds had dipped and were capping out 30-35/mbps. Testing from a laptop directly into the modem. Reset modem and speed is back to 500 for about 90 seconds then goes back down. Replaced the ethernet cable and coax - nothing. Called Cox - no help. Replaced modem with a brand new Cox modem. Full speed lasted about 5 mins before going back down to 30. Please help Cox. Your online tech support is terrible.Solvedfriarfaithful3 months agoNew Contributor II638Views3likes24CommentsSppeds
Why do i normally get 200mbps dowload speed when i pay for a gig? Cox tells me to upgrade equipment. Done. Even slower speeds now and then while receiving 0 mbps im offered plans that are far beyond what i use. Seems like cox is the smelly roommate from college that always needs more of my resources.frecks12343 months agoNew Contributor28Views0likes1CommentPanoramic Wi-Fi Gateway getting very Hot
Does anyone out there have a Cox Panorama Modem, check to see if it gets Hot, I mean mine is at 107.7 degrees and it was at 108.2 degrees, I just unplugged after calling Cox Communication to report a pending fire hazard, and was told that I needed to upgrade my service to get a new modem. I reported it to Product Safety Commission and canceled my service, again check the modem see if its hotter than it should be,2008malibu3 months agoNew Contributor141Views0likes2CommentsOutage alerts--more and more frequent.
We've had internet through Cox for over two years (and intermittently for over 10 years). Lately we're getting pretty regular outage alerts (which has never happened-- even in inclement weather). We are located in a rural valley and have no phone service at all when internet goes down. What's up with this? It feels (increasingly) like we're living in a 3rd world country.GPM2353 months agoNew Contributor41Views0likes1CommentCoxWifi hotspot connects, but says no internet connection and also says no IP.
I've been using this coxwifi hotspot from my panoramic modem for a couple of months now and all of the sudden my guests can't connect to it anymore like it would connect, but it would say no internet and I would troubleshoot it from my pc and there it says no IP. The max guest I have connected to my coxwifi hotspot is 2-3 devices max. I also tried forgetting the devices and reconnecting and still the same outcome. It would also won't even do a popup page for me to sign into the hotspot account like it use to do when I would connect to it. The devices were only like 12ft or less away from the modem too. I also have a router that connects to my panoramic moden as a wifi extender for my peroneal wifi, but I've read in another forum that cox will stop my coxwifi hotspot if I use another router even thought it's also connect to the cox modem that I bought? So I'm confuse like is that true? Or does the hotspot has a problem like an outage if that's even possible. I pretty much tried everything modem reset and devices. be dope if some can help me fix it, so that other people can use the wifi because I don't have unlimited data.Josh10187153 months agoNew Contributor104Views0likes5CommentsUsing Yahoo email in Mac OS mail app
I have created my Yahoo account in my Mac OS mail, but I can't seem to bring it online-attempts to change it from offline to online are futile. Anyone with a Mac able to help? I tried Yahoo chat, the AI bot is useless and if I want help from Yahoo I have to pay. I can't stand Yahoo in the browser. I can't see the text very well b/c my eyes are old now. The ads are annoying and I will drop Cox before I pay for Yahoo premium. We were looking for a reason to switch to the new Verizon 5g box. Might be now. Thank you in advance.Solvedbethmac3 months agoNew Contributor21KViews10likes158CommentsSupported MB8611 Modem Downstream
I am using the model mentioned for my cable internet connection. Recently I have had issues with the downstream indicator lite beginning to flash and causing the connection to become unstable for a brief amount of time. The only way to get the downstream arrow to stay solid blue is to reboot the modem. This has only recently become an issue ~last two days. I have had no other issues with connectivity prior to that with this modem. There have been no changes to physical connections in the house or outside the house that is part of my client connection to Cox. Any "maintenance" or changes in the area by Cox I am unaware of, as is typical to not inform customers of "maintenance". I have the following connection details for the modem: •Channels 1, 19, 20, 21, 22, 23 have slightly negative power levels (-1.3 to -0.3 dBmV) but should still be within acceptable. •All channels have SNR values well above 35 dB. •High number of corrected errors on some channels Below are logs from the modem during some of these occasions: 10:46:49 Sun Aug 4 2024 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:46:49 Sun Aug 4 2024 Notice (6) TLV-11 - unrecognized OID;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:46:54 Sun Aug 4 2024 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:01 Sun Aug 4 2024 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:02 Sun Aug 4 2024 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:02 Sun Aug 4 2024 Warning (5) Dynamic Range Window violation 10:47:02 Sun Aug 4 2024 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:02 Sun Aug 4 2024 Warning (5) Dynamic Range Window violation 10:47:03 Sun Aug 4 2024 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:03 Sun Aug 4 2024 Warning (5) Dynamic Range Window violation 10:47:03 Sun Aug 4 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:14 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:17:40 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:18:26 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:20:28 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:20:55 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:40:48 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:13 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:17 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:28 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:41 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:58 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:58 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:42:56 Sun Aug 4 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:43:05 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:43:30 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:44:17 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:44:43 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:48:14 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:49:46 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 13:42:28 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 13:43:10 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1;Skagnola3 months agoNew Contributor9Views0likes0CommentsARE ANY OF YOU TRANSITIONED INCLUDING I PAD AND I PHONE?
I am soooooo frustrated, have spent literally HOURS on fone with the "transition team" and i still can't get cox email on my i phone or i pad. cheeeeeeeeeeeeeez it's ridiculous and if there was any other way to continue with cox without all this frustration and disappointment i would. why is it sooooo hard that even the transition team guys on the 800 # can't do it in TWO hours!!!!!!??????Judith_A3 months agoNew Contributor52Views0likes1CommentOutage
I’m getting really tired of not having internet. The outage started with the storm this past Wednesday and each time someone calls it gets responded by the stupid link that says that there is an outage. Yes. I know there is an outage. Why is it taking 4 + days to fix it. And no one can give me answer other than sending the “outage map” which by the way does absolutely nothing. Cox customers should be getting compensation for something we pay for and people can’t even fix it.sgerman3 months agoNew Contributor197Views2likes6CommentsInternet went down well after the storm?
I realize that there's tons of people without power, net, etc. Right now, though I'm wondering why mine was working just fine until Friday morning and THEN went down... and has been down since. Tried chatting with someone and might as well have been talking to the self help. I can't even seem to sign up for text notifications (it says I have, but then never sends anything. Double checked that the number isn't blocked). Just really would like some sort of status, or a working outage map, or a human that isn't reading off a script to let me know what they can? Can't get any work done like this.SolvedBRCalhoon16863 months agoNew Contributor252Views0likes3CommentsInternet Outage
I am extremely frustrated and disappointed in Cox Cable and the lack of transparency, when it comes to this Internet outage. My Internet has now been down for almost 3 days, and I continue to be told the same thing have patience and allow the resolution. I was told they are aware of the issue and it is being fixed but here we are almost 3 days and my Internet has not been fixed.Carter196113 months agoNew Contributor182Views1like6CommentsHow do I change the WiFi channels in the Panoramic Gateway, re: range and latency issues?
So, how do I change from the channels "1" & "44" in the admin portal to channels that are less used by the dozens around me where I live, all using the exact same channels? Do we all really have to go out and buy our own Routers to get to good clear Wifi Channels? The more crowded a channel the more obvious the affects are on range and latency, both issues I'm haveing problems with. Both my 2.4GHz is locked on channel-1, and my 5.0GHz is locked on channel-44 and are way too cluttered by too many people using them and therefore not performing as I need them to. What is the point of COX locking the settings in the admin portal? This is a waste of good options to speed up our service from COX. Thanks for any help with this. 2023-10-26ZapperOne3 months agoNew Contributor III2.6KViews4likes29CommentsScreamed at by Cox
First, I would like to know how I could fill out a survey. I was just really poorly treated by a lady name Jeanette. More than happy to discuss with her manager. The situation is I am paying for 1GB, was getting 1 MB. I called in on Sept. 22nd and talking to a very nice lady who was to send out someone to fix both inside and outside cabling,complete care. I did not think they showed up as I did not get a knock on the door or a message that they arrived and what they had done while here. I called back into and proceed to get told off by Jeanette who snarkly replied that they do not "come to the door" on outside checks. She said I was expected to call back in to report an issue. Which was in fact what I was doing. I am an expert in IT service management and managed help desks. I would fire her on the spot. There is no need for ugly mean people. She did not send me to get a survey but instead to an account representative. Very Very disappointed with the fact a company can take top dollar and provide such low quality service. Cox you can do better!tmvan053 months agoNew Contributor273Views2likes5Comments- carosellija3 months agoNew Contributor102Views0likes1Comment
Omaha internet down day 3?
So our internet went out during a major storm on Wednesday in Omaha, and through the automated updates we were being told to expect service to resume by ~10PM that evening. Since late Wednesday evening, the ETA estimates have been removed and no agents on the phone or through chat can give us any update or insight to what is going on or when we can expect to have internet again. Given my wife and I work remote this is obviously problematic. Anyone know what is going on?Englit053 months agoNew Contributor353Views2likes2CommentsWifi outaged
soooo confused this is the 4th time this month my service has been interrupted by something we didnt cause in house and is taking forever to come back up my home is SOLEY WIFI due to my area and to be with out it all day is just insane! Like what do you mean service wont be back up until 11 at night how is that acceptable ????Nmadison243 months agoNew Contributor298Views0likes11CommentsYou need competitors.
Just moved here from Idaho. I am so disappointed with the service I have had so far. 7 outages. One lasting upwardly 9 hours. Being overhcarged for a gig when it should NOT be 175$ a month. That's OUTRAGEOUS. Some of the worst customer service I have EVER experienced with never ANY resolutions to issues. I've had only problems with the service since I've gotten it. I am directly connected in and have yet to even reach 690 megs. I feel scammed. Upset. Very frustrated. When I went to try to start a mobile service with all of you I was kept on the phone for more than an hour and a half only for the guy to mess up the entire order, now having to have him call me AGAIN tomorrow. If anyone sees this, I truly recommend going with TMOBILE 5g, or ATT air. I will be leaving very soon. I can kiss the 1 gig good bye at this point. I have never been so upset at any company, nor ever have made a review or post about a company. Horrible. As a brand new customer I do not feel Valued AT ALL.Chefdavid2553 months agoNew Contributor II35Views0likes2CommentsPoor service
I love how you canceled my wire reconnection today, with zero reason given, but made sure you still took my autopayment for my bill! Absolutely absurd. Scheduled the appointment immediately when the line went down, just for y'all to drop it with no notice. Fantastic customer service. P.S. I know people who work for other ISPs - There was NOTHING unreasonable about requesting the line be reconnected to the house before my power was restored. Crooks, the lot of you.BigPapaSeels3 months agoNew Contributor40Views2likes3CommentsUncorrectable errors and frequent slowdown
For the last couple of months, I have been experiencing frequent slowdowns on my speed. I have the gig tier of speed, and when things are working properly, I often get 450+ mb speeds on WiFi. However, lately the speeds will drop to below 10mb, or just fail to work at all. At first, I thought maybe my router was the issue, but I have had the problem both wired and wireless. After researching possible causes, I'm thinking there may be a signal issue. I'm getting a lot of uncorrectable errors when viewing my modem's log. I'm attaching a screenshot to show what I mean. There is a splitter from the wall to my modem and cable box. Could that possibly have failed, or be failing?dustinw3 months agoNew Contributor II45Views0likes1CommentReplacing Cox Pano Router CGM4981
Hello! I am new to Cox fiber internet (just two days in :) ) and am going to keep their (fiber) modem but replace their router (CGM4981) with the "Cox "approved TP-Link AXE300 (As an aside I received a Great price on the tplink - $399.99 - a bestbuy match to amazon.) My question relates to: There is an older thread on this forum that says in part: " .... The only thing I can think of is you won't be able to use things like wireless TV boxes or Homelife without the Panoramic gateway ....." Does "TV boxes" in the above refer to Fire TV (both cube and stick) as well as Amazon Echo and Google Nest products? If so and if the TP-Link AXE300 would not be able to link to them why would Cox have it on their approved list? Most likely I am just confused as I am new to both Cox and fiber, but I truly cannot think of any reason why the TP-Link router would not work with any Wi-Fi devices that are in your home. Any insights will be most welcome! PS: The primary reason that I am replacing the Cox router is that I have their 2 gig speed plan and Cox does not have a router with 2 gig out. They do have one 2 gig WAN/LAN port and that must be used for the ethernet connection to their fiber modem. There are also three 1 gig ports. (I spoke with Tech Support on two different calls to confirm this.) I could use Wi-Fi to connect to my (1) desktop but for various reasons I want to hardwire (ethernet jack) it and not use Wi-Fi. Thank you! Rickdenim19693 months agoNew Contributor63Views0likes0Comments- Cheezwit3 months agoNew Contributor93Views0likes2Comments
Cannot mount NAS shares (CIFS, SAMBA) from my new Panoramic residential service
I just moved into an apartment served by Cox Panoramic internet service. I am trying to mount SAMBA shares from my Linux box elsewhere, but my connection requests never seem to reach my NAS (the Linux box). This works from several other locations served by different ISPs, so I know that it is not the server end that is the problem. Does the Cox network block my outgoing TCP connections to port 445? Anyone else have hints? And yes, I have edited /etc/samba/smb.conf on the server to include my apartment's external IP address.LarsPoulsen3 months agoNew Contributor22Views0likes1Comment