Some devices will not pick up wireless network
Hi - I have a lot of wireless devices: laptops, galaxy tablets, cell phone, TVs. When searching for my wireless network (in order to connect), the network always populates - I choose it, enter my password & it connects. 2 device types used to pick up my wireless network & connect with a password - without an issue. But in the last month, the following has occurred: Nook #1, which had connected to my wireless network for months, all of a sudden would not connect - in the list of wireless networks, mine appeared but it said "not in range." I did all the troubleshooting steps - rebooted the router, unplugged everything. Plugged it back in. Turned the Nook off & on....reset to factory settings. Everything. Still - when I search for my network, it's not there. The network from the dance studio in the strip mall behind the woods of my house - shows up. Not mine which is in the same room as my Nook. Nook #2. Yes - I have 2 nooks. The second one did exactly the same thing. It had connected without issue. When Nook #1 had the problem above, I checked Nook #2. Same issue. Tried the same things - doesn't work. Both Nooks are less than 6 months old. Brother MFC-L8600CDW. The printer is several years old but has never given me problems. I do not print every day but yesterday, needed to print something. It was offline. It will do this from time to time but I'm always able to search for my network, choose it & with my password, get back online. Not today. The network does not show up as an option. I've tried all the things I've tried with the Nook. Did something change recently with router settings? The other devices connect fine - but TBH, I do not want to "forget" my network on a laptop or tablet for fear that it will not find the network again. Help. -Amyamyjohanning2 months agoNew Contributor47Views0likes2Comments- jerrywells122 months agoNew Contributor37Views1like3Comments
If you live in 89081 zip code, Do not change to Fiber.
Never had a problem with our internet before we changed to fiber. Since we changed we’ve had not but problems. The first ONT burnt out after 2 days. Now there wired signal is failing and we have no internet once again. Even the technician said our connection from the street is barely in the limits. Also something they don’t tell you is once you change to fiber you can’t change back. So let this be a warning to all readers. Do not change to fiber!JasonLT2 months agoNew Contributor82Views0likes4CommentsWhy can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port - avery simple task and basic feature of any router. When I was first searching on where to find this option, I found a site that suggested going tohttps://wifi.cox.com/. But all this tells me to do is download the Cox WiFi app. Instead, I decided to try going to the settings in my browser, at 192.169.0.1. I can access the settings just fine, but when I click through to port forward, it tells me to download the Cox WiFi app. Fine, that's annoying, but I can do that. When I go to the app, I click wifi > view wifi equipment > advanced settings > port forwarding. Then it says "Something unexpected happened. Try again or come back later." I cannot get this message to go away. I have "tried again later" for the past two weeks. I have uninstalled and reinstalled four times. Nothing will get this page to load. Everything else on the app loads correctly,but not this one single page. I did customer live chat, and the person there, in the most robotic way possible, said port forwarding is not possible. That's simply ridiculous. So I went to complain on Twitter, and the Cox Twitter account told me to DM them. They said I CAN port forward, but for that support I needed to pay $10/month for "complete care" - no, absolutely not, I am not paying $10 to get someone else to tell me that I can't do something anymore. So then, I called the support line directly, and got to tier 2 support. They sympathized with me and said they have the same model Panoramic Gateway, and they were able to port forward just fine. It was the weekend so she put in a ticket and said it would be a few days before I heard back. Today (5 days later) I called because I hadn't heard anything back yet. The new tier 2 person was equally helpful and sympathetic, but they said the resolution on the ticket I had submitted was to tell me to go the website to access my router settings. Which, if you recall from above, tells me to go to the app. Which does not work. They said this is called a "do loop". They said they can't do much else for me, said it sounds like an issue with the app so the best they could offer was for me to wait for the app to update. Googling this issue has lead me to threads similar to this for years now. So I am not hopeful for any quick resolution here. I am aware I can buy my own modem/router and forward my ports myself, however, the "plan" I'm currently on gives me this Panoramic Gateway for free, so I do not want to buy $100+ worth of equipment for access to a basic feature. So in conclusion: can someone please answer me this very simple question, speaking as a human person and not giving me another canned response: Is port forwarding actually still an option on Panoramic Gateways, and if so, why am I not able to? (If it's no longer an option - WHY NOT?)nickbob2 months agoNew Contributor III549Views1like17CommentsMessed up billing
I received an e-mail from Cox saying my bill is due tomorrow My records and Cox website show that I have already paid. Why should I have to waste my time chasing this down? Not the first billing issue; I have had to visit the store before to get things straigtened out. There should be a way to e-mail Cox on this, but I can't find one.wrmiles2 months agoNew Contributor16Views0likes1CommentLoss of internet… every day
I have called your useless customer support line with no results. A tech has been to the home and the line replaced. But you STILL do not listen, or appear to care when we tell you the whole neighborhood repeatedly goes down at least an hour per day. I am paying a lot of money for your highest speed plan, yet here i sit, staring at a dead internet when I’m supposed to be on duty. GET THIS STRAIGHT. INFORM THE OKC OFFICE TO EITHER FIX THE LOGICAL NODE TO OUR NEIGHBORHOOD OR WE ARE ALL GOING TO AT&T.desertengineer12 months agoNew Contributor III126Views0likes6CommentsAnother outage
We have only lived in the area a few months. We moved from a small farm town out of state and our internet there was better than this overpriced service we now have. This is getting ridiculous. I work from home and my son attends virtual school.ketaubert2 months agoVisitor II49Views0likes1CommentWorth it?
Hi, I'm in the process of moving into a new apartment. I have Verizon FiOS and have been okay with it. The apartment I'm moving into has a cox pre-installed gateway so I activated an account rather then deal with the hassle of getting everything set up with Verizon. So far I've spent 8 hours on chat with a live agent before they told me they would need to charge an additional $100 to have a tech show up and fix the modem which apparently doesn't work. When they were going to schedule a tech, they just stopped responding twice. Is this normal with cox internet? I'm ready to cancel, get a refund and just deal with moving my Verizon account instead.Onemoretime2 months agoNew Contributor347Views1like9CommentsNot getting my moneys worth
Hi Everyone, I have been with this company for over 45 years even before it was called Cox, but seems here lately I not getting better but it’s getting worse several outages everyday on the wi-fi. They tell me to upgrade your equipment, did that, elevate to the next tier, did that, rewire your home, did that, still the same results outrages, they say we will send out a technician but will cost you around eighty dollars, but you take out extra every month for maintenance fee. So the talked me into getting Giga blast, got a brand new modem and take a wild guess goes down every day without fail. As of today three times this morning, can’t even play on my Xbox because play is interrupted by inconsistent delivery of signal. Now i understand that the giga blast spews out a signal is top of the line but for that same also seems to create a lag time on the system and oh did I tell you two tv’s operate a wireless cable box. I don’t thinking about going to another networkEmmanuc2 months agoVisitor II28Views0likes3CommentsMoCA Adaptors
I just got MoCA adaptors to put ethernet through the Coax... I put them on, all the lights and colors are what they are supposed to be but they are not putting out any internet through the ethernet line. Amazon.com: Hitron Bonded MoCA 2.5 Adapter (2-Pack) | 1 Gbps Ethernet, 2.5 Gbps Over existing Coax Cable | Ideal Backbone for Mesh WiFi, Streaming and Gaming | 2 HTEM4 Adapters in Kit : Electronicsjasonclute792 months agoNew Contributor46Views0likes1Comment- Lorenac232 months agoNew Contributor34Views0likes1Comment
- Jtarantino892 months agoNew Contributor88Views0likes3Comments
Countless outages since starting.
This company is the only one that services the house I rent Ocala Fl. And since starting I’ve received countless interruptions to my service due to multiple outages or “maintenance” that interrupts my service. I’ve tried contacting customer support and they’ll just confirm the outage. That’s it. Just confirmed. No discount on my monthly payment or anything. Heaven forbid I withhold money due to NOT having my services. At this point I’ve had so many outages I am genuinely considering moving to an address where I can get service from another company. This is genuinely ridiculous my whole house runs on WiFi so I buy the higher internet package and I can’t even use anything.DeltaMav2 months agoNew Contributor50Views0likes1CommentTERRIBLE SERVICE
This company and their techs need a refresher on customer service. None of them are friendly. Everything seems to be a burden with them. I had a tech scheduled to come on a Friday. He was 2 hours late to the appointment. Could barely understand the tech and his communication skills were terrible. I told him what I wanted done and he said “he couldn’t do that because it was custom, and couldn’t do that” he said they have to do what’s more efficient for them. He proceeded to drill a hole through my foundation and through my new drywall in my basement. He was going to leave a coaxial cable 4 ft in length to dangle from the middle of my wall and call it good. How does anyone with anyone want to have that eyesore? I told him to snake it down to where a normal outlet would be. He couldn’t figure it out himself. He asked me for assistance through the process. We still couldn’t get it. And since it was taking too long and he didn’t have the correct color plates, he left for the day. I asked him when he would be back tomorrow. He proceeded to say “text me at noon to see where I’m at” so noon rolls around I text him. He said he won’t be there till 5. So we are sitting around waiting for him. He texts again and said 6:30. Mind you it’s a Saturday evening and we had plans. He then proceeded to text us an CANCEL. he called and said he will be at my house 9am Sunday. I said be here at 9AM. He joked and said he will be there at 8:30. It’s Sunday morning and 9:05am rolls around and no where to be found. I text him and he replies “I’m just now getting up, I’m on my way, thanks”. I reply back saying my day doesn’t revolve around him and his schedule. He made a few stops before even going to my house and said he couldn’t be there till 11;30. We had stuff to do so we said don’t bother coming we will let you know when we are home. Texted him when we were on our way home. He showed up at 1:30p put a plate over the hole it made in the wall, crooked, off set from the outlet down at the bottom of the wall. Dirties up the wall hand prints, drywall dust. He also didn’t out a normal coaxial plate with the screw for the cable. He had it sticking out the wall 2 inches to connect to another cable to connect to my modem. Looked ugly and shotty work. I had to clean up the whole mess of drywall and hand prints on the wall. Before I could get down to the basement to inspect the work, the tech left and bolted before I could say anything to him. I had to schedule another appointment with cox today to get another tech to come out. Today (Wednesday) was the earliest they could get someone. Again the tech wasn’t friendly at all. No customer service. I told him what happened. Couldn’t care less in the world. Told him what I wanted fixed. And he shrugged it off and said “psshhh I can see what I can do”. He fixed it actually had me come look at it. I approved. Still looks terrible overall but the worst experience ever. I also live in Omaha Nebraska so be weary of these guys.Bsiebenaler172 months agoNew Contributor32Views0likes1CommentCompensation for PTO
Where do I submit my request for compensation for forced PTO days? I work from home and our internet went out. Technician schedule date was 3 days later. So that’s 3 days. Dude came out and said he couldn’t fix the problem, that’s 2 more days. Current issue timeline unknown. Projected 2 more days to run a temp fiber line. If that’s not possible we could be seeing weeks. Seems unfair to ask a customer to tank there PTO days because of a Cox issue. I deal with sensitive information and cannot just sit in Starbucks for 9 hours a day. So here now waiting for my PTO balance to be filled with a Cox employees.Hilgar232 months agoNew Contributor49Views0likes1Commentterrible internet speeds
Hi, I pay for the 250 Mbps plan and can't achieve speeds over 20 Mbps download and usually even worse than that upload. It's a roll of the dice if I'll even be able to get 2 Mbps some days. I've done speed tests over wifi and ethernet on a variety of devices that with my previous apartments wifi were able to get Gbps speeds, so I know it's not an issue with my devices. The online support was not helpful, just had me restart my devices and router multiple times even though I had already done that multiple times, but then told me a technician coming out would cost me $75 if they didn't think it was an issue with their equipment. Which I am not going to pay for on top of my $120 a month wifi I'm not even getting, has anyone dealt with this before? And did you end up having to pay for the technician? I just moved in and it's a cox supplied router so it's not personal equipment, but I don't know if they'd blame me for bad wiring.heavyduty1242 months agoNew Contributor78Views0likes2CommentsTechnical Services Costs
It is normal that they charge me $100 for setting up the internet? I feel like it’s too much for something like that. My apartment doesn’t have the modem and that’s why they came and set everything up, but I don’t get why are you charging that muchariammher2 months agoNew Contributor28Views0likes1CommentConnection issues
I'm having some connection issues and I have no idea what is causing it. My camera and some of my phones and printers and TVs keep disconnecting from my panoramic router/modem. How can I figure out why this is happening? The signal is full bars so it's not a signal issue. What can I try to fix this? It's happening using both single and dual Wi-Fi. This is really hard to troubleshoot because it's so intermittent. I've unplugged my panoramic several times and plugged it back in but still having this issue. Any ideas anyone? This is my second panoramic router so that isn't the issue either.DRVEGAS2 months agoValued Contributor50Views0likes1CommentInternet
Hi I paid 180 today is their a way my service can be turn back on and I can pay the reming 80 next week ?Naomicanales2 months agoNew Contributor27Views0likes1CommentNeed the correct skill set from Cox
Can someone provide me with insights on how to get the correct type of technician to arrive? I have now had four technicians come to my house to scope the work, ( either End to End or Western) and each time I have been informed this job needs to be done by an internal Cox person they as contractors are not authorized to do this type of project. They appear to type info into a device, ( I walk around and show them the work that needs to be done they concur ) then, the technician schedules the appointment, it shows up on my cox account and I get an email confirming the appt. What has occurred is each time either an end-to-end or Western technician arrives looks at the work and tells me they can not do the work. After the second iteration, I talked with the Customer Service supervisor to confirm and they informed me all the information is in the system and a Cox internal worker will show up. Each time it is a contractor who shows up and then we repeat. I have been at this now for three weeks... can someone inform me how I get the appropriate technicians out to do this work? I have used your DM, communicated through my account, and called customer service. Each time I talk to someone they see the notes, apologize etc... but what occurs is a technician who is not authorized to do the work shows up. I am stuck in " Ground Hog Day" and looking for assistance on getting the correct technicians out to do the job...gggorden2 months agoNew Contributor17Views0likes1CommentCan I restring my own coax drop
We recently had a large storm come through our area, and our drop between the house and the pole was severed. I have been waiting for them to come and reinstall the cable, but they just keep pushing back the date. Can I just go get an outdoor rated coax cable and hook that up between my house and the box on the pole, or would that be illegal to do?Solvedmadutiel2 months agoNew Contributor44Views0likes1CommentCox and Yahoo!
I am still paying Cox for E-mail and getting ads when I go to me E-mail accounts. As far as I am concerned this transition has been a major failure by Cox. There is no control over if I get Ads or not but I do not appreciate Cox charging me for this failure. What is next will Cox be wanting me to pay for getting Over the Air TV when they fail with their cable TV? Disappointed with COX!PhilGuzelf2 months agoNew Contributor III114Views0likes5CommentsNot Receiving emails after being gone for 2 weeks Outlook Cox Yahoo Email
So, I was gone for 2 weeks, and I finally get to my computer. I fire up outlook and it's stuck on not receiving the emails. I re-entered the server settings and replaced the current password. I went as far as rebooting the computer thinking it would or could be that. It's been stuck on receiving for the last 2 hours. My personal phone can see and receive my emails just fine. As can my laptop which I use Outlook there too. Any thoughts or suggestions? Would like to have some insight. on this. Thanks in advance for any help you can provide. Joejemsick2 months agoNew Contributor26Views0likes3CommentsPensacola cox internet outage for over two weeks
I lose internet 3 to more than 5 times daily, it ranges from 20 minutes to the one this morning of 3 hours. I chatted with the customer service online app on sunday and he verified an outage and continuing work and had no idea of when it would be fixed. When I lose the net I lose landline, internet for the computer and television, and it just keeps happening every day back and forth all day and night. Why cant Cox tell you what they are working on that causes this much of an outage and when it should be back up consistently. Before the last couple of weeks I had very few outages and they would last less than 15 minutes. might be time to look into Att again.Tom32 months agoNew Contributor89Views0likes2CommentsCox worthless contact format! Messaging what a joke!!!
For more than a week now I’ve been messaging Cox on their messenger service through their app. I need to cancel services, but can’t because not a single person is or has responded. Not one in over a week! Seems like maybe Cox runs their message service like they run everything else. Half aced!!! Thanks for nothing Cox. Your service is as bad as your response times, installation quotes and customer service! You suck! Worst internet service to use and they can’t or won’t even answer their own message service. **bleep**!davidandcecily2 months agoNew Contributor98Views0likes3CommentsWorst Customer Service
Been trying to got a hold of someone at Cox for help and half hour later I gave up. Tried the message service, they put my in limbo and the customer loyalty department never answered. The phone number puts you in loops then tells you they are closed. Worst Customer Service + Increasing my Bill by $31/Month = hello AT&T I rejected AT&T for the last two years with Cox, but it’s timeSamer2 months agoNew Contributor45Views1like2CommentsNo Internet
I live in Fairview Park, OH we were recently hit by a bad storm however I only lost power collectively for 5 minutes. The storm hit on Tuesday and my internet went out later than night. This has to be the most frustrating experience because I had to leave spectrum since Cox is the only provider for this area. People who have power and have spectrum have internet. I’m not understanding why the service is still out when I have power. I work remotely so this is frustrating trying to find somewhere to work everyday. Customers can’t get a straight answer and all they keep telling me is how People out west were hit with a storm and didn’t have internet for over a week like that’s suppose to provide me with relief. Cox needs to do better!! Idk if they need more crew workers but this is ridiculous. I’m going to have to spend money for a hotel just to work but I’m pretty sure we won’t get a discount on our bill. I wish I could switch internet service provider because I would!!!coela232 months agoNew Contributor157Views2likes4CommentsWhy is this happening daily?
Every day. The neighborhood goes down at least twice. We’re about to switch to AT&T. Customer support has been zero help.desertengineer12 months agoNew Contributor III127Views0likes3Comments- carlson852 months agoNew Contributor72Views0likes3Comments
Event Log full of errors and Interrupted service all day
I have tried reporting this via the phone help line and they never really fixed the problem. I have bought and ran all new hardware trying to eliminate any problems on my end but it seems there is till something going on. Wasn't till recently when someone (probably a homeless or deranged person) ripped the cover off our cable box on the corner of our property. Looking at it I noticed the cable line going to our house has a pretty good kink in the line (looks worse in person). could this be the cause of my issues? Can you send some one to cut this small section off and reattach?Jesse4292 months agoNew Contributor64Views0likes1CommentWiFi constantly losing signal
This issue is getting old. Keep losing signal every day for the last two months. There are daily posts of this happening to other people in the area. I haven’t really complained and still continue to pay cox for the service, but this really needs to be looked into. Seems like once the fiber optic cables were installed, the issues started more frequently. I’m not a conspiracy theorist, but is this a push for the upgrade?labyrinth12 months agoNew Contributor62Views0likes1CommentDownstream channel problems & CM status 4 through 25
Service is 1gbps. Service has been 1gbps for three years with maybe two or three disconnects for maintenance in the neighborhood. As of two weeks ago. SB8200 - can't exceed 25mbps, connection loss every 5 minutes New equipment. CM2500 - achieves 930 mbps, connection loss or drop to 25mbps every 10 - 30 minutes Downstream OFDM 1 channel ID 159 consistently changes between locked/not locked. I have determined the issue is not on my side of the tap. All coax connections are clean and tight. There are no splitters. There is one GLF-1002. The issue is not related to the modem, determined by purchasing new modem. I have power cycled the modem around 10 times per day for the last 14 days. All coax connections are clean and tight. There are no splitters. There is one GLF-1002. I need a physical service tech to come to my house, the customer service call center will not allow this. They have provided four modem resets while on the phone trouble shooting. They have stated the router must be reset to factory settings. The router was not on or connected at the time and has nothing to do with the modem. I can not stay on the phone for 2 more hours doing the same reset loop for the modem and "checking its lights" I'm in Tucson, AZ. If someone knows how to get a person to come to my property please let me know. See below. Cable Diagnostic Status: Good CM Status: Good Downstream Status: Good Downstream Power Level: Good Downstream SNR Level: Good Upstream Status: Good Upstream Power Level: Good Current Time: Sat Aug 10 15:27:11 2024 Startup Procedure Acquire Downstream Channel: 189000000 Hz Locked Connectivity State: OK Operational Boot State: OK Operational Security: Enabled BPI+ IP Provisioning Mode: Honor MDD IPv4 only Downstream Bonded Channels Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 37 189000000 Hz 2.9 42.9 0 0 2 Locked QAM256 1 735000000 Hz 6.1 38.8 0 0 3 Locked QAM256 2 741000000 Hz 6 37.8 0 0 4 Locked QAM256 3 747000000 Hz 6.1 40 0 0 5 Locked QAM256 4 753000000 Hz 6.3 40.2 0 0 6 Locked QAM256 6 765000000 Hz 6.5 37.8 0 0 7 Locked QAM256 7 771000000 Hz 6.3 42.3 0 0 8 Locked QAM256 8 777000000 Hz 6.4 42.3 0 0 9 Locked QAM256 13 807000000 Hz 6.6 42.3 0 0 10 Locked QAM256 25 117000000 Hz 2 41.8 0 0 11 Locked QAM256 26 123000000 Hz 2.1 42 0 0 12 Locked QAM256 27 129000000 Hz 2.3 42.3 0 0 13 Locked QAM256 28 135000000 Hz 2.3 42.4 0 0 14 Locked QAM256 29 141000000 Hz 2.3 42.8 0 0 15 Locked QAM256 30 147000000 Hz 2.1 42.5 0 0 16 Locked QAM256 31 153000000 Hz 2.2 42.6 0 0 17 Locked QAM256 32 159000000 Hz 2.2 42.9 0 0 18 Locked QAM256 33 165000000 Hz 2.2 42.9 0 0 19 Locked QAM256 34 171000000 Hz 2.4 42.9 0 0 20 Locked QAM256 35 177000000 Hz 2.5 42.8 0 0 21 Locked QAM256 36 183000000 Hz 2.6 42.9 0 0 22 Locked QAM256 38 195000000 Hz 3 43.3 0 0 23 Locked QAM256 39 201000000 Hz 3 43.3 0 0 24 Locked QAM256 40 207000000 Hz 3.1 43.3 0 0 25 Locked QAM256 41 213000000 Hz 3 43.2 0 0 26 Locked QAM256 42 219000000 Hz 2.8 43 0 0 27 Locked QAM256 43 225000000 Hz 2.6 42.9 0 0 28 Locked QAM256 44 231000000 Hz 2 42.5 0 0 29 Locked QAM256 45 237000000 Hz 1.4 41.3 0 0 30 Locked QAM256 46 243000000 Hz 0.5 39.3 59 0 31 Locked QAM256 47 249000000 Hz -1.1 39.6 0 0 32 Locked QAM256 48 255000000 Hz -3.5 38.8 0 0 Upstream Bonded Channels Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 40.3 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 40.3 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 40.3 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 40.8 dBmV 5 Not Locked Unknown 0 0 0 0.0 6 Not Locked Unknown 0 0 0 0.0 7 Not Locked Unknown 0 0 0 0.0 8 Not Locked Unknown 0 0 0 0.0 Downstream OFDM Channels Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable 1 Locked 0 ,1 ,2 ,3 159 300000000 Hz 8.28 dBmV 43.0 dB 296 ~ 7895 962487046 944281786 5115015 2 Locked 0 ,1 ,2 ,3 160 918000000 Hz 5.18 dBmV 40.8 dB 2216 ~ 5975 519846799 122549187 0 Upstream OFDMA Channels Channel LockedStatus ProfileID ChannelID Frequency Power 1 Locked 12 ,13 6 36800000 Hz 36.0 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV Event Log Time Priority Description Sat Aug 10 15:21:12 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:19:11 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:17:10 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:15:11 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:12:21 2024 Notice (6) US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:12:00 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:10:39 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:08:42 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:06:41 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:04:40 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:02:43 2024 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:01:00 2024 Notice (6) US profile assignment change. US Chan ID: 6; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 15:00:12 2024 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:57:43 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:55:47 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:50:52 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:50:06 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:49:45 2024 Notice (6) US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:48:36 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:45:50 2024 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:45:32 2024 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:45:31 2024 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:42:32 2024 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:42:25 2024 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:41:56 2024 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:41:35 2024 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:41:27 2024 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:41:21 2024 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:40:07 2024 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:39:07 2024 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:39:03 2024 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:21:54 2024 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:21:48 2024 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:21:47 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:21:31 2024 Warning (5) MDD message timeout;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:20:43 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:18:51 2024 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:16:42 2024 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:16:39 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1; Sat Aug 10 14:16:25 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=e0:46:ee:90:17:c3;CMTS-MAC=00:29:c2:00:6d:d0;CM-QOS=1.1;CM-VER=3.1;angelrob2 months agoNew Contributor6Views0likes0CommentsInternet outage
My Internet has been down since 8/3. My neighbor next door and behind me all have internet access, but not to my house. Why am I the only one in my area affected? After 5 days of working on this, there's still no answer on when a fix will happen. Even after hurricane Sally we had Internet in 2 days. What's going on here?r3db34r2 months agoNew Contributor356Views3likes22CommentsDear god.......
Not a single storm in the area, I'm on call and while on a service call, Internet shuts down, said it would be up at 145am and now it's past 6am and no end in sight. Thanks cox for making me lose (not an exaggeration) close to 1400 dollars from being on call on the weekend!!!!!!Myles832 months agoNew Contributor36Views0likes1CommentSB8200 and SB6190 cannot bond to any upstream channels...
SB8200 and SB6190 cannot bond to any upstream channels for the last week and drops signal constantly - - 5-6 times per day I have tried changing out coaxial, factory resetting both devices, SNR is (35-40), signal strength is 10.xx db; I work from home and am seriously about to lose my mind. I can't be the only one who is experiencing this constant signal drop. any suggestions? I use an attenuator and have also recently replaced a splitter between street connection and cable modem connection. I have tried without the attenuator and without the splitter as well. So so so so frustrating.nosoonerthnl8r2 months agoNew Contributor23Views0likes1Comment- carlson852 months agoNew Contributor40Views0likes1Comment
Internet at 25mps
My internet often slows down to 25 mps. I'll restart the router/modem and the internet speeds back to 400-500 mps. Sounds cox deliberately reduces the speed? Is there any way I don't have to keep restarting my modem/router to get the speed I'm paying for?mohsin3212 months agoNew Contributor34Views0likes1Comment5 days with no service
My internet goes out for hours every time it rains, even if it only rains for a couple of minutes. Now I've been without internet for 5 days! No explanation, as usual. My son has autism and his favorite thing to do is play internet games, it's his birthday today and he can't play the new games he's gotten. This is just beyond...Jenerator62 months agoNew Contributor25Views0likes1CommentMy internet goes out every night late and it’s aggravating
I live right outside Baton Rouge, LA and every night around 11 or midnight until after 7am my internet goes out. I reset the modem, check the connections snd unplug it but that never works and when I try to get Cox support, they can never connect to my equipment. I just paid my bill 5 days ago so I know it’s not that. What is going on? It’s truly aggravating and I’m considering going my internet thru another company because with the money I pay a month to Cox, this shouldn’t be happening.kellypope1332 months agoNew Contributor29Views0likes1CommentLas Vegas Outages every day
Lately every day, literally EVERY day I’ve been getting a text from Cox: UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates. Can I get an explanation of what is going on and when will this so called “complex network issue” be resolved? Do Cox need some professional help to resolve this? How will us consumers benefit from this? Is this just some ploy to justify an up coming rate increase? Will internet become faster? Most importantly when will Cox this be completed? I know I asked that already but I SERIOUSLY want answers. We deserve answers. What are we paying for?TLGlover2 months agoNew Contributor881Views3likes10Comments