Forum Discussion

jerrywells12's avatar
jerrywells12
New Contributor
4 months ago

Jerry

My price just went up over 50 dollars a month.  Do I have an option to get another promotion?

  • AllisonL's avatar
    AllisonL
    Moderator
    4 months ago

    Hello, jerrywells12. We appreciate your patronage and recognize the significance of monitoring your bill. For further assistance, please contact us at cox.help@cox.com.

  • dpgiii's avatar
    dpgiii
    New Contributor
    4 months ago

    Did they specify your contract was subject to a promotional price, or was the increase out of the blue like mine was?  I have disputed the increased charge with my bank and reported Cox to the BBB (as well as leaving a handful of negative reviews across several review sites).  Others should be aware of these fraudulent practices.  I called Cox to ask for a copy of my bill showing that my contract price as a promotional price, and they were unable to do so. 

    • LatitiaS's avatar
      LatitiaS
      Moderator
      4 months ago

      Hi dpgiii,

       

      This is most disturbing and I would really like an opportunity to review your account and address your concerns.  Please send us your full name and address on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com so that we can help.

      Cox Support Forums Moderator