Slow Downloads / Fast Uploads
I was having a issue for two days where the downloads were 1Mbps and uploads where 50Mbps. Contacted Cox who said I need to replace my modem (DOCS 3.1 which is 4 years old) to get the speed back. I woke up this morning and the normal downloads speeds have returned. I'm using the same equipment! It would be nice to know what was fixed to have the download speed returned and to have better technical help rather than replace your equipment which was not the issue. There has been lots of work in the neighborhood recently with under ground lines.
Slow, Static, distorted Internet
I had 1 tech to come out to my home on 07/25/2024 the guy went into my son’s room to check the modem. He said that the modem was good he went on top of our house and then went to the pole in the backyard. He advised that it was a main line issue and that he was submitting a ticket. I work from him so I was and still am struggling with getting through work on a daily. I set up another appointment for the following week because I was advised 24 to 48 hours it should be fixed. The second guy comes at 4:45pm I scheduled 3 to 5 without anything and says there is nothing that he can do because this is a Third Party issue. He also said I cannot tell you the companies name but this has been going on for months. Smh this is not what I wanted to hear and also he said we are not sure on when the Third Party is fixing their issue so we can fix ours. I have been losing money at work due to having to leave work early no internet static calls calling COX back and forth I should not have to do this. No amount of credit is helping me with my job performance. Another guy shows up out of no where and says the same thing as the second guy and then says we cannot tell you who the Third Party is???? So now I am having to go work at my sisters house due COX and no one knows if this issue is even being fixed at this very moment. I am beyond FRUSTRATED and HIGHLY UPSET
No Connection
Haven’t had a connection since last week. I’ve tried resetting the modem, restarting the gateway, unplugging things, even talked to tech support! Ha! They suggested that I pay an additional cost for better connection claiming that there was nothing that could be done. I haven’t had an issue before this. The wifi lights flash continuously without turning solid.
Low Download Speed with Significant Amount of Corrected/Uncorrectables
I have 500 Mbps download, but over the last few weeks, I've been struggling to get 30 Mbps download. (Upload speeds are where they should be) I'm seeing a significant amount of Corrected and Uncorrectedables and think that is likely what's causing it. But don't know why there are so many. SnR and Power levels looked good for the locked channels based on what I've read. (The image above shows the status after rebooting less than 12 hours ago) I replaced my previous modem (replaced with Arris S33) thinking it may be the problem, but it did not solve it. Next is replacing the coax from the house connection to the modem. (Direct line to modem, no splitters except for splice at the input.) Any other ideas or things to troubleshoot before I get a technician out?Cox Is Throttling My Twitch Stream, I Want A Refund. Maybe Class Action?
I see countless people on here complaining about Cox throttling their internet speeds on certain ports like they are doing to me now. I demand a refund for my service. It is unethical and illegal to advertise a service and then throttle it. I suggest that you stop these shady practices now. Consider this a strong warning from a citizen who will not put up with this.
Inconsistent conmection
Starting over the weekend there has been times where the internet will go down for up to 20 minutes at a time. I was sent a new router by Cox and it has been happening since then. I am unsure if it is because of the new router or if it’s a coincidence, but it is hindering my ability to work from home for my job. No outages appear on the outage page either. Very disappointed in this.
Massive fee increase
I have been a loyal Cox customer for 32 years. Today, I got a text message from Cox out of the blue (as in no advanced notice that this was going to be happening) that my internet fee just went up 30%. Absolutely outrageous. The only way I could keep my current rate is to cut my speed in half. I do not understand how a business can treat customers this way, and am strongly considering switching to my phone provider for internet service. A friend just got slammed with the same fee increase and after a frustrating phone conversation with a Cox customer service rep, managed to eke out a measly $6 discount. Seriously, Cox? Do better.Panoramic Wi-Fi Gateway getting very Hot
Does anyone out there have a Cox Panorama Modem, check to see if it gets Hot, I mean mine is at 107.7 degrees and it was at 108.2 degrees, I just unplugged after calling Cox Communication to report a pending fire hazard, and was told that I needed to upgrade my service to get a new modem. I reported it to Product Safety Commission and canceled my service, again check the modem see if its hotter than it should be,Outage alerts--more and more frequent.
We've had internet through Cox for over two years (and intermittently for over 10 years). Lately we're getting pretty regular outage alerts (which has never happened-- even in inclement weather). We are located in a rural valley and have no phone service at all when internet goes down. What's up with this? It feels (increasingly) like we're living in a 3rd world country.CoxWifi hotspot connects, but says no internet connection and also says no IP.
I've been using this coxwifi hotspot from my panoramic modem for a couple of months now and all of the sudden my guests can't connect to it anymore like it would connect, but it would say no internet and I would troubleshoot it from my pc and there it says no IP. The max guest I have connected to my coxwifi hotspot is 2-3 devices max. I also tried forgetting the devices and reconnecting and still the same outcome. It would also won't even do a popup page for me to sign into the hotspot account like it use to do when I would connect to it. The devices were only like 12ft or less away from the modem too. I also have a router that connects to my panoramic moden as a wifi extender for my peroneal wifi, but I've read in another forum that cox will stop my coxwifi hotspot if I use another router even thought it's also connect to the cox modem that I bought? So I'm confuse like is that true? Or does the hotspot has a problem like an outage if that's even possible. I pretty much tried everything modem reset and devices. be dope if some can help me fix it, so that other people can use the wifi because I don't have unlimited data.Supported MB8611 Modem Downstream
I am using the model mentioned for my cable internet connection. Recently I have had issues with the downstream indicator lite beginning to flash and causing the connection to become unstable for a brief amount of time. The only way to get the downstream arrow to stay solid blue is to reboot the modem. This has only recently become an issue ~last two days. I have had no other issues with connectivity prior to that with this modem. There have been no changes to physical connections in the house or outside the house that is part of my client connection to Cox. Any "maintenance" or changes in the area by Cox I am unaware of, as is typical to not inform customers of "maintenance". I have the following connection details for the modem: •Channels 1, 19, 20, 21, 22, 23 have slightly negative power levels (-1.3 to -0.3 dBmV) but should still be within acceptable. •All channels have SNR values well above 35 dB. •High number of corrected errors on some channels Below are logs from the modem during some of these occasions: 10:46:49 Sun Aug 4 2024 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:46:49 Sun Aug 4 2024 Notice (6) TLV-11 - unrecognized OID;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:46:54 Sun Aug 4 2024 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:01 Sun Aug 4 2024 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:02 Sun Aug 4 2024 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:02 Sun Aug 4 2024 Warning (5) Dynamic Range Window violation 10:47:02 Sun Aug 4 2024 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:02 Sun Aug 4 2024 Warning (5) Dynamic Range Window violation 10:47:03 Sun Aug 4 2024 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:03 Sun Aug 4 2024 Warning (5) Dynamic Range Window violation 10:47:03 Sun Aug 4 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 10:47:14 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:17:40 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:18:26 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:20:28 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:20:55 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:40:48 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:13 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:17 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:28 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:41 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:58 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:41:58 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:42:56 Sun Aug 4 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:43:05 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:43:30 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:44:17 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:44:43 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:48:14 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 12:49:46 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 13:42:28 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1; 13:43:10 Sun Aug 4 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=host;CMTS-MAC=client;CM-QOS=1.1;CM-VER=3.1;
ARE ANY OF YOU TRANSITIONED INCLUDING I PAD AND I PHONE?
I am soooooo frustrated, have spent literally HOURS on fone with the "transition team" and i still can't get cox email on my i phone or i pad. cheeeeeeeeeeeeeez it's ridiculous and if there was any other way to continue with cox without all this frustration and disappointment i would. why is it sooooo hard that even the transition team guys on the 800 # can't do it in TWO hours!!!!!!??????
How do I change the WiFi channels in the Panoramic Gateway, re: range and latency issues?
So, how do I change from the channels "1" & "44" in the admin portal to channels that are less used by the dozens around me where I live, all using the exact same channels? Do we all really have to go out and buy our own Routers to get to good clear Wifi Channels? The more crowded a channel the more obvious the affects are on range and latency, both issues I'm haveing problems with. Both my 2.4GHz is locked on channel-1, and my 5.0GHz is locked on channel-44 and are way too cluttered by too many people using them and therefore not performing as I need them to. What is the point of COX locking the settings in the admin portal? This is a waste of good options to speed up our service from COX. Thanks for any help with this. 2023-10-26Screamed at by Cox
First, I would like to know how I could fill out a survey. I was just really poorly treated by a lady name Jeanette. More than happy to discuss with her manager. The situation is I am paying for 1GB, was getting 1 MB. I called in on Sept. 22nd and talking to a very nice lady who was to send out someone to fix both inside and outside cabling,complete care. I did not think they showed up as I did not get a knock on the door or a message that they arrived and what they had done while here. I called back into and proceed to get told off by Jeanette who snarkly replied that they do not "come to the door" on outside checks. She said I was expected to call back in to report an issue. Which was in fact what I was doing. I am an expert in IT service management and managed help desks. I would fire her on the spot. There is no need for ugly mean people. She did not send me to get a survey but instead to an account representative. Very Very disappointed with the fact a company can take top dollar and provide such low quality service. Cox you can do better!Wifi outaged
soooo confused this is the 4th time this month my service has been interrupted by something we didnt cause in house and is taking forever to come back up my home is SOLEY WIFI due to my area and to be with out it all day is just insane! Like what do you mean service wont be back up until 11 at night how is that acceptable ????You need competitors.
Just moved here from Idaho. I am so disappointed with the service I have had so far. 7 outages. One lasting upwardly 9 hours. Being overhcarged for a gig when it should NOT be 175$ a month. That's OUTRAGEOUS. Some of the worst customer service I have EVER experienced with never ANY resolutions to issues. I've had only problems with the service since I've gotten it. I am directly connected in and have yet to even reach 690 megs. I feel scammed. Upset. Very frustrated. When I went to try to start a mobile service with all of you I was kept on the phone for more than an hour and a half only for the guy to mess up the entire order, now having to have him call me AGAIN tomorrow. If anyone sees this, I truly recommend going with TMOBILE 5g, or ATT air. I will be leaving very soon. I can kiss the 1 gig good bye at this point. I have never been so upset at any company, nor ever have made a review or post about a company. Horrible. As a brand new customer I do not feel Valued AT ALL.Poor service
I love how you canceled my wire reconnection today, with zero reason given, but made sure you still took my autopayment for my bill! Absolutely absurd. Scheduled the appointment immediately when the line went down, just for y'all to drop it with no notice. Fantastic customer service. P.S. I know people who work for other ISPs - There was NOTHING unreasonable about requesting the line be reconnected to the house before my power was restored. Crooks, the lot of you.
Uncorrectable errors and frequent slowdown
For the last couple of months, I have been experiencing frequent slowdowns on my speed. I have the gig tier of speed, and when things are working properly, I often get 450+ mb speeds on WiFi. However, lately the speeds will drop to below 10mb, or just fail to work at all. At first, I thought maybe my router was the issue, but I have had the problem both wired and wireless. After researching possible causes, I'm thinking there may be a signal issue. I'm getting a lot of uncorrectable errors when viewing my modem's log. I'm attaching a screenshot to show what I mean. There is a splitter from the wall to my modem and cable box. Could that possibly have failed, or be failing?Replacing Cox Pano Router CGM4981
Hello! I am new to Cox fiber internet (just two days in :) ) and am going to keep their (fiber) modem but replace their router (CGM4981) with the "Cox "approved TP-Link AXE300 (As an aside I received a Great price on the tplink - $399.99 - a bestbuy match to amazon.) My question relates to: There is an older thread on this forum that says in part: " .... The only thing I can think of is you won't be able to use things like wireless TV boxes or Homelife without the Panoramic gateway ....." Does "TV boxes" in the above refer to Fire TV (both cube and stick) as well as Amazon Echo and Google Nest products? If so and if the TP-Link AXE300 would not be able to link to them why would Cox have it on their approved list? Most likely I am just confused as I am new to both Cox and fiber, but I truly cannot think of any reason why the TP-Link router would not work with any Wi-Fi devices that are in your home. Any insights will be most welcome! PS: The primary reason that I am replacing the Cox router is that I have their 2 gig speed plan and Cox does not have a router with 2 gig out. They do have one 2 gig WAN/LAN port and that must be used for the ethernet connection to their fiber modem. There are also three 1 gig ports. (I spoke with Tech Support on two different calls to confirm this.) I could use Wi-Fi to connect to my (1) desktop but for various reasons I want to hardwire (ethernet jack) it and not use Wi-Fi. Thank you! RickCannot mount NAS shares (CIFS, SAMBA) from my new Panoramic residential service
I just moved into an apartment served by Cox Panoramic internet service. I am trying to mount SAMBA shares from my Linux box elsewhere, but my connection requests never seem to reach my NAS (the Linux box). This works from several other locations served by different ISPs, so I know that it is not the server end that is the problem. Does the Cox network block my outgoing TCP connections to port 445? Anyone else have hints? And yes, I have edited /etc/samba/smb.conf on the server to include my apartment's external IP address.
Internet
Cox Communications Internet Discussions8,854 Posts
