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dtodddan's avatar
dtodddan
New Contributor
2 months ago

Slow Downloads / Fast Uploads

I was having a issue for two days where the downloads were 1Mbps and uploads where 50Mbps. Contacted Cox who said I need to replace my modem (DOCS 3.1 which is 4 years old) to get the speed back. I woke up this morning and the normal downloads speeds have returned. I'm using the same equipment! It would be nice to know what was fixed to have the download speed returned and to have better technical help rather than replace your equipment which was not the issue. There has been lots of work in the neighborhood recently with under ground lines.

  • NicholeC's avatar
    NicholeC
    Moderator
    2 months ago

    Hi Dtoddan,

     

    I'm sorry to hear you were experiencing speed issues. I'm glad to hear things are back to normal. If you experience this again in the future, please email my team at cox.help@cox.com

    We'd be glad to take a look at things while the issue is happening to see what may be going on.

     

    Thank you.