Forum Discussion

sneezingkraken's avatar
sneezingkraken
New Contributor
2 months ago

No Connection

Haven’t had a connection since last week. I’ve tried resetting the modem, restarting the gateway, unplugging things, even talked to tech support! Ha! They suggested that I pay an additional cost for better connection claiming that there was nothing that could be done. I haven’t had an issue before this. The wifi lights flash continuously without turning solid. 

  • LaToyaW's avatar
    LaToyaW
    Moderator
    2 months ago

    Hello.

    Thank you for being a part of the Cox family. I'm sorry you are experiencing inconsistent connection. I would like to investigate and provide more information for you. Let's start with your full name and complete address sent to Cox.help@cox.com.