Forum Discussion

Lilpeat's avatar
Lilpeat
New Contributor
10 months ago

Who can I email?

Who can I email feedback to regarding poor quality service from online chat? Also, why is it so hard to locate a customer service phone number?

10 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    cox.help@cox.com is the email. It's in the Welcome sticky but you are right, they should put it in the right hand column.

    Here is the number I got when clicking on "Give us a call"

    1-702-383-4000

    Account Services & Billing

    Monday - Friday, 8 am - 6 pm

    Saturday, Closed

    Sunday, Closed

     

    Retention

    Monday - Friday, 8 am - 9 pm

    Saturday, 9 am - 6 pm

     

    Tech support hours
    24 hours a day, 7 days a week

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    BTW what was the problem you were looking to chat about? Anything this public forum can help with?

    • Bruce's avatar
      Bruce
      Honored Contributor III

      ...and this post is an hour old and has 50 views.  Probably mostly moderators, but the count seems legit.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        50 moderators view? Unless there are a ton that look and don't post I can't see that number being higher then 10. I think it has more to do with search bots used by search engines.