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DeltaMav's avatar
DeltaMav
New Contributor
4 months ago

Countless outages since starting.

This company is the only one that services the house I rent Ocala Fl. And since starting I’ve received countless interruptions to my service due to multiple outages or “maintenance” that interrupts my service. I’ve tried contacting customer support and they’ll just confirm the outage. That’s it. Just confirmed. No discount on my monthly payment or anything. Heaven forbid I withhold money due to NOT having my services.

At this point I’ve had so many outages I am genuinely considering moving to an address where I can get service from another company. This is genuinely ridiculous my whole house runs on WiFi so I buy the higher internet package and I can’t even use anything. 

constant outages
  • MariaL's avatar
    MariaL
    Moderator
    4 months ago

    Hello DeltaMav, 

    Thanks for reaching out to us through Cox Forums. We’d be happy to investigate this issue and address your concerns. Please email our team at Cox.Help@cox.com with this post, your full name, and complete address.