Forum Discussion

nosoonerthnl8r's avatar
nosoonerthnl8r
New Contributor
2 months ago

SB8200 and SB6190 cannot bond to any upstream channels...

SB8200 and SB6190 cannot bond to any upstream channels for the last week and drops signal constantly - - 5-6 times per day

I have tried changing out coaxial, factory resetting both devices, SNR is (35-40), signal strength is 10.xx db; I work from home and am seriously about to lose my mind.  I can't be the only one who is experiencing this constant signal drop.  any suggestions?  I use an attenuator and have also recently replaced a splitter between street connection and cable modem connection.  I have tried without the attenuator and without the splitter as well.  So so so so frustrating.

  • LatoyaJ's avatar
    LatoyaJ
    Moderator
    2 months ago

    nosoonerthnl8r, we can take a look at your equipment's connection. Please feel free to reach us by email at cox.help@cox.com. 

    Cox Support Forums Moderator