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nosoonerthnl8r's avatar
nosoonerthnl8r
New Contributor
11 months ago

SB8200 and SB6190 cannot bond to any upstream channels...

SB8200 and SB6190 cannot bond to any upstream channels for the last week and drops signal constantly - - 5-6 times per day

I have tried changing out coaxial, factory resetting both devices, SNR is (35-40), signal strength is 10.xx db; I work from home and am seriously about to lose my mind.  I can't be the only one who is experiencing this constant signal drop.  any suggestions?  I use an attenuator and have also recently replaced a splitter between street connection and cable modem connection.  I have tried without the attenuator and without the splitter as well.  So so so so frustrating.

1 Reply

  • LatoyaJ's avatar
    LatoyaJ
    Moderator
    11 months ago

    nosoonerthnl8r, we can take a look at your equipment's connection. Please feel free to reach us by email at cox.help@cox.com. 

    Cox Support Forums Moderator