I'm in the process of moving into a new apartment. I have Verizon FiOS and have been okay with it.
The apartment I'm moving into has a cox pre-installed gateway so I activated an account rather then deal with the hassle of getting everything set up with Verizon.
So far I've spent 8 hours on chat with a live agent before they told me they would need to charge an additional $100 to have a tech show up and fix the modem which apparently doesn't work. When they were going to schedule a tech, they just stopped responding twice.
Is this normal with cox internet? I'm ready to cancel, get a refund and just deal with moving my Verizon account instead.