Cox has reached a new low...
Unfortunately for us, Cox is the only option we have in this area of Virginia. Their internet and webmail was bad before but in the last couple months and worse the last 2-3 weeks, they have sunk to a new low. Email doesn't update, I have to constantly "Restore" the internet pages, CONSTANTLY! Their customer "service" is nonexistant. How does a company, like this, stay in business? As soon as we have any lother option for internet, we're gone!larryscheible2 years agoNew Contributor7Views0likes0CommentsSlow Internet - TRACERT Request Timed Out
I work from home and since last week my internet access has slowed down a lot. When I run a tracert I get a number of Request Timed Out responses: Tracing route to 148.51.224.124 over a maximum of 30 hops 1 4 ms 2 ms 2 ms 192.168.0.1 2 16 ms 11 ms 12 ms 10.42.112.1 3 19 ms 11 ms 13 ms 100.120.181.36 4 16 ms 17 ms 12 ms 100.120.176.96 5 27 ms 26 ms 28 ms dalsbprj01-ae1.rd.dl.cox.net [68.1.2.109] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 50 ms 50 ms 51 ms 64.124.135.238.ipyx-291358-004-zyo.zip.zayo.com [64.124.135.238] 11 55 ms 52 ms 51 ms po301.cr02.ngspn.den1.imdc.com [148.51.252.78] 12 54 ms 51 ms 52 ms po341.ar13.ngspn.den1.imdc.com [148.51.253.169] 13 53 ms 54 ms 51 ms 148.51.224.124 Trace complete. Can anybody give me some insight into what is happening here and what is causing it?ColoradoKrid2 years agoNew Contributor69Views0likes4CommentsCoxWIFI is slow on Laptop, Fine on Mobile
If I connect to the CoxWIFI hotspot on my phone, it seems fine. Can surf internet, watch a youtube video just fine. If I try and connect on my laptop, I have issues. Data Packet loss, high latency, DNS server unable to be resolved, etc. What's the point in paying for the service if it barely works or only works on my phone. It can't be congestion (it's 2am where I am, neighborhood isn't exactly filled with alot of people trying to connect to it).iamkimchi2 years agoNew Contributor III140Views0likes8CommentsModem reboots daily, T3/T4 time-outs.
My modem is rebooting every day at around the same hour, causing all my wifi and ethernet connections to drop. Log is not showing time-outs everyday but it is happening as I see all my devices disconnect at the same time. It takes a couple of minutes for everything to reconnect, or seconds if I manually turn off/on the modem. The coax cable is tight and not damaged from what I can see. I've already manually reset the modem multiple times and the problem didn't go away. DOWNSTREAM/UPSTREAM BONDED CHANNELS: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 29 141000000 Hz 4.0 dBmV 43.3 dB 103 0 2 Locked QAM 256 33 165000000 Hz 4.4 dBmV 40.9 dB 59 0 3 Locked QAM 256 34 171000000 Hz 4.4 dBmV 43.3 dB 65 0 4 Locked QAM 256 35 177000000 Hz 4.5 dBmV 43.3 dB 42 0 5 Locked QAM 256 36 183000000 Hz 4.5 dBmV 43.3 dB 34 0 6 Locked QAM 256 38 195000000 Hz 4.6 dBmV 43.3 dB 27 0 7 Locked QAM 256 39 201000000 Hz 4.5 dBmV 40.9 dB 23 0 8 Locked QAM 256 40 207000000 Hz 4.6 dBmV 43.3 dB 15 0 9 Locked QAM 256 41 213000000 Hz 4.5 dBmV 40.3 dB 21 0 10 Locked QAM 256 42 219000000 Hz 4.6 dBmV 43.3 dB 24 0 11 Locked QAM 256 43 225000000 Hz 4.8 dBmV 40.9 dB 9 0 12 Locked QAM 256 44 231000000 Hz 4.6 dBmV 43.3 dB 18 0 13 Locked QAM 256 45 237000000 Hz 4.5 dBmV 40.9 dB 17 0 14 Locked QAM 256 46 243000000 Hz 4.6 dBmV 40.9 dB 13 0 15 Locked QAM 256 47 249000000 Hz 4.5 dBmV 43.3 dB 12 0 16 Locked QAM 256 13 807000000 Hz 2.7 dBmV 40.9 dB 2 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 17600000 Hz 43.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 43.5 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 43.5 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 43.5 dBmV EVENT LOG: Sep 18 2023 08:57:46 Critical (3) No Ranging Response received - T3 time-out Sep 18 2023 08:57:39 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Sep 18 2023 08:57:27 Notice (6) TLV-11 - unrecognized OID Sep 18 2023 08:57:27 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Sep 17 2023 22:30:22 Critical (3) No Ranging Response received - T3 time-out Sep 17 2023 22:30:09 Notice (6) TLV-11 - unrecognized OID Sep 17 2023 22:30:09 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Sep 16 2023 23:03:34 Critical (3) No Ranging Response received - T3 time-out Sep 16 2023 23:03:31 Notice (6) TLV-11 - unrecognized OID Sep 16 2023 23:03:31 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 Sep 12 2023 12:50:02 Critical (3) No Ranging Response received - T3 time-out Sep 12 2023 09:58:13 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out Sep 12 2023 09:57:58 Notice (6) TLV-11 - unrecognized OID Sep 12 2023 09:57:58 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1Jamza252 years agoNew Contributor100Views1like5CommentsI have Sports pak 1 and I still cannot connect to Fox Sports to watch Sunday Football games?
I have Sports pak 1 and I still cannot connect to Fox Sports to watch Sunday Football games? I pay extra for this. Fox Sports is included in The Sports package 1.... Is it not? Why can't I stream a darn Football game!JORDAN332 years agoNew Contributor II25Views0likes1CommentInternet down over 8 hours now
Have been without internet in West Tulsa for over 8 hours now!!!! Super frustrating when trying to work from home. Can we get an estimate for return of service so I can decide whether to drive to the office today.Andreabradshaw2 years agoNew Contributor46Views0likes1Comment- acrossvb2 years agoNew Contributor45Views0likes1Comment
Transfer of service
I recently moved and I called Cox and had a very lengthy discussion where the man specifically told me to take my modem and all equipment to my new place. Now that I am here they are telling me I should have left it and that I should have equipment already at my new residence. This is a complete screw up on Cox I now have to go several days unable to do work or use any of my services that I'm already paying for because of this. Very unhappy Cox customerRlcline972 years agoNew Contributor141Views0likes1CommentNo internet or phone
I have not had internet or phone access for 17 days network impairment with no time frame for it to be up and usable as much money as I pay and as large this company is not to mention the monopoly they have in Scottsdale how in the name of God would this take more then 24 hours 17 days no internet and they just sent me a 160 dollar billnetworkIMPAIRmt2 years agoNew Contributor44Views0likes1CommentPanoramic app can’t access any settings including port forwarding
I tap View Network Details/Advanced Settings/Port forwarding and I receive message “Something Unexpected Happened”. History: I recently changed my service and was required to use the Panoramic modem. The app didn’t work from day one. Changing the WiFi name and PW seemed to work, but I would get an error logging in. Support was able to change the 5GHz PW, but not the 2.4GHz. Support then opened a ticket. I decided to login directly using IP address and that worked! I also changed the IP address to 192.168.1.1 and assigned some static addresses to devices. I now need to add 1 port forwarding entry and I’m getting the above error in the app and you’re not allowed to changed port forwarding when logged in directly. Even the EDIT button for WiFi disappeared. Support opened another ticket and said they usually respond fast. After about a week I called again and support escalated the ticket. Another several days and nothing. A Factory Reset didn’t change anything. Any help would be appreciated. Thanks. WHY WOULD COX FORCE THEIR CUSTOMERS TO USE AN APP THAT DOESN’T WORK?azrobert2 years agoNew Contributor600Views0likes8CommentsALIVE
It's ALIVE! Awaiting some new questions so I can hopefully help someone! FYI, I worked for Cox for 16 years, MOST of that in advanced Data support Tier 2. I enjoyed what I did. Prior to Cox, I worked for Dell as an L2 Software support agent, and developed the Lane Training using Virtual systems to recreate common problems, Head of Field Engineering for a Data processor, over 5000 pieces of hardware in the field, analog and digital communications, channelized T1, (Newbridge Mainstreet), Multiplexors and more. I love data communications and computers! BTW, New (used) Alienware coming in soon, I9 4070, 64 gigs memory, 2/2tb nvme. It's gonna be fun! Lookin forward to the new forums, and helping out!Darkatt2 years agoHonored Contributor677Views3likes14CommentsLightning Strike - Internet Issues
Our neighborhood took a bad lighting strike yesterday and now the internet connection is either completely out or comes back on for a few minutes before dropping again. Being an electrician myself I can safely say it's not a problem with my equipment, it's outside my home, trust me I've checked. The problem with Cox is they won't take emergency outage calls on the weekend and the best we can get is a later appointment in which the charge $75 for a technician even if it's not a problem in the home. There isn't a call number to reach customer support for field service during an outage, unless you have one?gmalone_62 years agoNew Contributor78Views0likes3CommentsNew Orleans (MidCity/Treme)
Nearly 3 weeks of daily spotty/intermittent connection frustrations. Even downgraded my speed, thinking maybe it just couldn't handle it. Still the same daily issues. Technical support has been no help whatsoever. They cannot comprehend that it's a neighborhood issue, not an individual home. 'Check the cable connections, reboot the modem, reset the router' - always the same BS support. I have 2 separate lines at home, a personal and a business, both experience the same interruptions at the exact same time. Next door neighbors have confirmed the same interruptions at the same time. So very frustrating! AT&T fiber can't get here soon enough!nolanative2 years agoNew Contributor52Views0likes3CommentsTired of outages
I'm tired of service interruptions without compensation. If service continually is unavailable, what am I paying for? No technical support during event and no compensation for inconvenience. This is unacceptable. Imagine paying for a meal that us not served! Ludicrous!!! Please stand with meevansd332 years agoNew Contributor162Views2likes6Comments- kianawright2 years agoNew Contributor47Views0likes2Comments
Panoramic wifi
Every single time I try to order panoramic Wi-Fi DIY kit, the order just sits there saying "need pro install". Why even offer the DIY kit if you are gonna make me wait for some tech to install it? It's just a modem/router device in one. I know how to install it myself. So frustrating!!Weebs2 years agoNew Contributor243Views0likes10CommentsAnyone have ACP dept phone # --Representatives should be educated better about ACP and not be condescending
Extremely frustratedand saddened at the treatment and lack of knowledgeby some Cox employees. I called requesting to speak to the ACP dept. I have spoken to them in the past and the gentleman told me there were two specific people assigned to these accounts. I do not know why the agents act like they have no idea what I am talking about, its a secret & refuse to provide the number or transfer. When I then ask for "customer service" I find out later that they say "Oh well I am tech support, not customer service but.... " wait what? So not only you cant help me but you lied. I was transferred 4 times- all agents tried to tell me I was notgoing to get a better deal. **I want to downgrade my service. I can notafford it.** it isnot about a better deal. Not sure what they do notunderstand.It is the whole reason I have the ACP. I only temporarily upgraded while the kids were all home for the holidays. Eventually, I get tto "loyalty & retention" because Im told if I can notafford the bill any longer at the 1G price maybe I should cancel & provideme the local storesaddress to return the equipment. Great way to treat a customer of over 10 years. Finally, I gave up and I did the downgrade myself online (more than half the speed) and now my bill is TRIPLE what it was. Seems dishonest and shady. Why cant I speak to the dept that handles ACP accts? They were so helpful. I should not be treated poorly or talked down to because I have a coupon. Can anyone please help?SolvedFrustrated_Sing2 years agoNew Contributor II2.3KViews1like40CommentsUpgrade provides no speed increase
I upgraded our service today from basic to the next level, 100Mbps Go Fast. I presume it is activated because the service went down for a while. However my speed tests show barely a 5MB speed increase. Do I need to allow more time for it to activate?benshulman2 years agoNew Contributor62Views0likes1CommentWifi 6E Panoramic gateway.
Just noticed a new gateway on the list of approved modems. The new Technicolor CGM4981AKA the XB8. It's been on Comcast for a while. Looks like theCGM4331 but with Wi-Fi 6E instead of Wi-Fi 6. See here for internal photos. Seems you can only get one if you have 2Gbps service but can anyone confirm? Anyone seeing these in the wild?WiderMouthOpen2 years agoEsteemed Contributor6.2KViews0likes24CommentsInternet buffering/freeze
Ever since the new fiber upgrade-we have had nothing but problems with the tv buffering freezing along with the computer and phone on Wi-Fi. Have tried numerous times to get help with this. Switched out my Motorola modem/router to a cox leased box...still no help. I am so extremely frustrated at this point that I am considering waiting to AT&T internet. Anyone else having these problems?Didee2 years agoNew Contributor109Views0likes3CommentsMy internet goes out at least 1 a day
I work from home and pay a high amount of internet. My service goes out at least once a day if not more. Does Cox expect that I call everytime this happens? Would it not be better for cox to credit their customers when they know they've experienced an outage?seidmadx2 years agoNew Contributor47Views0likes2CommentsHigh data usage
I don't understand, every month when I get close the the data reset date, I get messages that I've used up a high percentage of my data and will be charged an overage fee. So I cut back on my time, turned off the wifi on my phone, so to use the phone service data plan that i pay for and limited my streaming time. But the Cox data usage seems to keep going up. Today I checked the data usage and it's the highest it has ever been and I haven't changed a thing in my limited use.doogie2142 years agoNew Contributor330Views0likes1CommentCox lost payment and I am having trouble getting help
I paid yet somehow it was lost and a month later we still haven't settled it. I had to get the payment disputed and to be charged a late fee for something I had nothing to do with is messed up. I send them all my bank documents even asking my bank for more. Yet the people who reviewed my ticket said it wasn't enough. My problem is it's not the first time they lost a payment and acted like this. Last time I went without tv(didn't have internet then) for year's. They fixed their mess up moths after I canceled my account. Still tried to charge me $50 when it was their fault. I am hoping this situation didn't go the same way. I didn't want to switch but if I can't get this fixed I will have too.overwhelming_an2 years agoNew Contributor217Views0likes4Comments- gilly01842 years agoNew Contributor74Views1like4Comments
Internet Down
My internet went down at 12am. The app says there is supposed to be an update...but it's supposed to start at 5am.mrslnblack182 years agoNew Contributor29Views0likes0CommentsWebmail getting worse
Who keeps making the new Cox webmail harder & harder to use? 1.) Checked emails (to delete) stay in the inbox after clicking the trashcan. One has to click the trash folder then return to the inbox to see them deleted. IMO they should be gone almost instantaneously when clicking the trashcan. 2.) I spent about 15 minutes trying to figure out how to access my Rules filters and finally had to use the searchbox. A week ago I clicked the left "settings" and there was a link to them - why change? Many other things to complain about with this new webmail, but who cares? ZZZZZZZZZZZZZZZZZZ2 years agoNew Contributor II22Views1like0Comments- nek_endhuku_ra2 years agoNew Contributor2.9KViews2likes5Comments
Cox is not honoring offer sent via email
I was sent an email for 1GB internet for 69.99 a month w/unlimited data. The redeem now button is not working and the offer is not in my offers online. I called the number in the email and was transferred from the sales dept, to the loyalty dept, to tech support and ALL of the agents were able to confirm they were able to see the email I was sent, but NONE of the agents were able to honor or push through the offer. Highly dissappointed customer here. This is not acceptable and is illegal.teenanicole12 years agoNew Contributor79Views0likes2CommentsDeleting devices from my wifi
How do you delete devices from your wifi profile. I was on the phone with tech support today and it seems the Panoramic app isn't working as documented allowing you to delete devices from your network. Any ideas? Thanksneal34102 years agoNew Contributor436Views0likes1CommentRalph
Billing I will make a payment when I get my as payment this month. Please do not mess with my signals. Like you do thank yoursassicx2 years agoNew Contributor34Views0likes1CommentConnection Drops Multiple times a day
I have an Arris S33 modem that seems to lose power multiple times a day. A tech had to come out a month ago to set up the single coax cable that runs to the modem and it worked great for a couple of weeks. I have posted the upstream/downstream channels. Downstream channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 45 Locked QAM256 429000000 Hz 5 dBmV 45 dB 0 0 1 Locked QAM256 783000000 Hz 3 dBmV 44 dB 189 15 2 Locked QAM256 789000000 Hz 3 dBmV 44 dB 0 0 3 Locked QAM256 795000000 Hz 3 dBmV 43 dB 0 0 4 Locked QAM256 801000000 Hz 3 dBmV 44 dB 0 0 5 Locked QAM256 807000000 Hz 3 dBmV 44 dB 0 0 6 Locked QAM256 813000000 Hz 3 dBmV 44 dB 0 0 7 Locked QAM256 819000000 Hz 3 dBmV 43 dB 0 0 8 Locked QAM256 825000000 Hz 2 dBmV 43 dB 0 0 9 Locked QAM256 831000000 Hz 2 dBmV 43 dB 0 0 10 Locked QAM256 837000000 Hz 1 dBmV 43 dB 0 0 11 Locked QAM256 843000000 Hz 1 dBmV 43 dB 0 0 12 Locked QAM256 849000000 Hz 1 dBmV 43 dB 0 0 13 Locked QAM256 855000000 Hz 0 dBmV 42 dB 0 0 14 Locked QAM256 861000000 Hz 0 dBmV 42 dB 0 0 15 Locked QAM256 867000000 Hz 0 dBmV 42 dB 0 0 16 Locked QAM256 873000000 Hz 0 dBmV 42 dB 0 0 33 Locked QAM256 357000000 Hz 5 dBmV 44 dB 0 0 34 Locked QAM256 363000000 Hz 5 dBmV 45 dB 0 0 35 Locked QAM256 369000000 Hz 5 dBmV 45 dB 0 0 36 Locked QAM256 375000000 Hz 5 dBmV 45 dB 0 0 37 Locked QAM256 381000000 Hz 5 dBmV 45 dB 0 0 38 Locked QAM256 387000000 Hz 5 dBmV 45 dB 0 0 39 Locked QAM256 393000000 Hz 5 dBmV 45 dB 0 0 40 Locked QAM256 399000000 Hz 5 dBmV 45 dB 0 0 41 Locked QAM256 405000000 Hz 5 dBmV 45 dB 0 0 42 Locked QAM256 411000000 Hz 5 dBmV 45 dB 0 0 43 Locked QAM256 417000000 Hz 5 dBmV 45 dB 0 0 44 Locked QAM256 423000000 Hz 5 dBmV 45 dB 0 0 46 Locked QAM256 435000000 Hz 4 dBmV 45 dB 0 0 47 Locked QAM256 441000000 Hz 4 dBmV 45 dB 0 0 48 Locked QAM256 447000000 Hz 4 dBmV 45 dB 0 0 159 Locked OFDM PLC 300000000 Hz 3 dBmV 44 dB 1208256 0 Upstream Channels Channel ID Lock Status US Channel Type Frequency Width Power 1 Locked SC-QAM 17600000 Hz 6400000 36.8 dBmV 2 Locked SC-QAM 24000000 Hz 6400000 37.3 dBmV 3 Locked SC-QAM 30400000 Hz 6400000 37.3 dBmV 4 Locked SC-QAM 36800000 Hz 6400000 37.3 dBmV 6 Locked OFDMA 36800000 Hz 44000000 32.5 dBmVRyan322 years agoNew Contributor94Views0likes3CommentsOutgoing SMTP Cox email
I use the BlueMail App on a Google Pixel 7 Does anyone know why I can't send emails consistantly, using my Cox email address while connected to Verizon. It doesn't happen all the time. I just sent three emails, all went through. 1) No attachment - fine 2) Small attachment - fine 3) Large attachment - fine When I was at the Vet ER last Sunday, I could't send email and had to connect to the Vets WiFi to send. Usually out and about I cannot send email without connecting to thier WiFi. My dentists office is another example.bryaninphx2 years agoValued Contributor641Views0likes9CommentsNew Improved Cox Webmail - "NOT"!
Cox took something that was not a problem and made it into a problem. Cox managed to have just four emails appear in the Cox Email inbox. HUGE space at top of window is just blank. The COX Blue banner is HUGE sucking up more space. There are no cursors to move boundaries, no recourse except to shrunk fonts to size 000, go get a magnifying glass to put more email on the screen. Any tech help here?Campmaster2 years agoNew Contributor III5.8KViews4likes111CommentsWhy so much Spam and Phishing
I can't understand why Cox cannot police its email service to cut down or eliminate Spam. My only conclusion is that Cox wants it and encourages it. Why else would I get so many Spam emails from various cox.net senders, many of which say they are from Cox Communications and phishing for my account information.TiredofSpam2 years agoNew Contributor29Views0likes1CommentQuest TV
I'm just curious if anyone can receive OTA DTV channel 15.5 KINC Quest TV in Las Vegas right now? I'm trying to figure out if my signal is just too weak or if it is actually off the air right now. I guess nobody here is using an outside antenna. PS: how come I can't post this in the TV section? When I posted this it ended up in the Internet section.DRVEGAS2 years agoValued Contributor49Views0likes0CommentsChanging gateway name
In the Cox Panoramic App I go through the steps to changing my wifi name and get the same prompt even after reinstalling the app on my iphone 13 pro max. "the settings could not be updated. please try again later." Name or password will not change. Whats the point of the app if it doesn't work? This has been going on since 7am Arizona time until 12:53pm.oronajr32 years agoNew Contributor58Views0likes1CommentDelete temp/cookies.
If anyone is getting a 401 HTTP error when trying to sign in, be sure to delete your cookies and tempory files. That worked for me.SolvedWiderMouthOpen2 years agoEsteemed Contributor383Views2likes18CommentsIs there anyway to use panoramic wifi pods when the two bands have different SSID?
There are many older wifi devices which can not find the right band unless the 2.4 and 5 are identified with different names. The current limitation of the wifi pods to have both bands on the same name makes them useless. Is there any way to get around this. Is there any chance that COX will remove this limitation? This is very frustrating when trying to configure my smart home. I have 55 connected devices between both bands in a large home and the single panoramic gateway has weak/dead spots. Thanks in advance for any help provided.markbs2 years agoNew Contributor801Views0likes4CommentsMore than a month with unburied cables
Around the middle of August a Cox tech came to fix some internet problems we were having, in the process he had to unbury the cable that connects to Cox. He put in a ticket so the cables would be buried. It has been already more than 5 weeks, the cable is still unburied and the only thing that has been done is the planting of some red flags to mark the pipes. Communication with Cox hasn't brought up any information apart from "there is a ticket for it" and "No information". Is this normal? And how long does this normally take?tymmel2 years agoNew Contributor27Views0likes1CommentUnable to log in to Cox when my VPN is on
I'm using ExpressVPN, and when using it, I'm unable to log in to my Cox account. If I turn the VPN off, I can log in. Is there a setting I can change on my Panoramic Gateway that will allow me to log in when the VPN is on? I use both Firefox and Edge browsers. Are there settings on these browsers that I can change and then be able to log in to Cox with my VPN on? Thanks for your assistance.pmarkd2 years agoNew Contributor280Views0likes12Comments- DRVEGAS2 years agoValued Contributor47Views0likes0Comments
- DRVEGAS2 years agoValued Contributor35Views0likes4Comments
False information
Has anyone else had the experience of choosing a plan with Cox and using ACP program? My issue is it specifically stated online that my plan would cost me $19.99 a month instead of $49.99 with this applied. It also stated there would be no deposit and I would pay my $20 after my first month service. However, I'm still be in charge 4999 and my application was approved for the ACP. I ended up having to pay a $50 deposit and I'm being told that it was $119 from the beginning. Whatever happened to false advertisement and misleading the customer as a no-no. I even spoke to a representative and they told me the same thing.Odomsarah2 years agoNew Contributor48Views0likes1Comment- Ilianah2 years agoNew Contributor30Views0likes3Comments
On a Roku, how do I stream Cox channels I pay for
I have Cox digital and a Roku. I have managed to get some of the Discovery and History channels to stream on my Roku..Not live tv.. Yet other channels will not stream. Such as Boomerang cartoon channel, CBS live, ABC live, etc., that I pay for, through Cox. How do I get these channels to link to my Roku through my Cox account without having to pay additional fees for the channel? Is there a way to stream ALL Cox channels on the Roku? Is there a Cox Contour app for Roku? Thanks in advance for any, useful, help.31KViews0likes4CommentsUnlimited data?
I Just signed up for the 500mbps internet only package. In the information advising it is $59.99/ month, it specifically states "INCLUDES unlimited data". However, after reading deeper in the website's internet service, it starts that ALL residential internet packages come with 1.25 tb of data. With that said, which is it? Unlimited or 1.25tb???? Thanks.Bobbyjleo682 years agoNew Contributor790Views0likes4CommentsAccess Denied error message on several sites
I get an access denied error message when trying to access several major sites, namely: publix.com, lowes.com, ihg.com, and hollandamerica.com. I consistently get this msg using 4 different devices all connected to Cox internet - 2 Windows 11 computers and 2 Pixel phones. I've tried 4 different browsers and get the same message. However when I switch off the Cox wifi on my Pixel phone and use my cellular network, I can access these sites without an issue. The access denied message is; "You don't have permission to access "">http://www.publix.com/" on this server.", but I'm not using the http protocol, I'm using httpswtjmiller2 years agoNew Contributor II954Views0likes20CommentsProperty damage
Does anyone know if cox will pay to repair the damage to my home due to the cox cable to the power pole across the street sagging to low. It was caught by a truck far below the required height for the cable to be above ground and it ripped some of the siding off my house.JCarver12342 years agoNew Contributor580Views0likes2Comments