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wtjmiller's avatar
wtjmiller
New Contributor II
10 months ago

Access Denied error message on several sites

I get an access denied error message when trying to access several major sites, namely: publix.com, lowes.com, ihg.com, and hollandamerica.com. I consistently get this msg using 4 different devices all connected to Cox internet - 2 Windows 11 computers and 2 Pixel phones.  I've tried 4 different browsers and get the same message. However when I switch off the Cox wifi on my Pixel phone and use my cellular network, I can access these sites without an issue. 

The access denied message is; "You don't have permission to access "">http://www.publix.com/" on this server.", but I'm not using the http protocol, I'm using https

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  • Any way you could try posting a screenshot of what you're seeing?  There might be some clues there as to what process is generating the block.

  • wtjmiller's avatar
    wtjmiller
    New Contributor II

    Thanks everyone for your feedback and ideas. I was able to resolve the issue by exchanging the Cox Panasonic gateway. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      That probably means your IP address was blocked by those websites. The question is why. If it happens again I would do a scan with Malwarebytes on every device on the network. Also, try contacting one of the sites and see why they blocked you.

    • wtjmiller's avatar
      wtjmiller
      New Contributor II

      So changing the Panasonic Gateway only worked for a while and I was back to getting access denied messages on several sites. I also noticed my speed was not near what I was supposed to be getting so arranged to a technician to come. He replace the cable from my house to the street distribution box and suddenly everything started working just fine. That was about a week and a half ago and everything is still working. 

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        Sounds like your good to go! If you run into issues, let us know!

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    I get similar messages on several legitimate websites using both Cox and T-Mobile on all my devices and have no idea why as well but Publix is working fine for me now 🤔

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        Kind of a dumb question, but when you said "switch off the Cox Wifi" did you mean your Wi-Fi in general or were you specially connecting to "Cox Wifi" the hotspot?

  • CurtB's avatar
    CurtB
    Valued Contributor III

    Using a desktop computer connected directly to the modem... 

    When I change browser settings to not allow cookies, I don't see the "Sign up" button for Publix and I don't see anything for Lowes.  With cookies allowed, everything is displayed.  

    I don't know that has any significance for you, but maybe it will give someone an "aha moment".