Forum Discussion

Rlcline97's avatar
Rlcline97
New Contributor
12 months ago

Transfer of service

I recently moved and I called Cox and had a very lengthy discussion where the man specifically told me to take my modem and all equipment to my new place. Now that I am here they are telling me I should have left it and that I should have equipment already at my new residence. This is a complete screw up on Cox I now have to go several days unable to do work or use any of my services that I'm already paying for because of this. Very unhappy Cox customer 

  • Allan's avatar
    Allan
    Moderator
    12 months ago

    Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com so we can look into this issue on your behalf. -Allan, Cox Support Forums Moderator.